Bright Pattern Contact Center Chosen by Everise, Next-Generation BPO for Innovative High-Growth Companies

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was chosen by Everise to power omnichannel customer support in the cloud. Everise selected Bright Pattern Contact Center for its omnichannel capabilities, easy-of-use, mature cloud infrastructure with 100% uptime, out-of-the-box integrations to multiple top CRM providers, and the company’s flexible approach and dedication to improving the customer experience.

“Bright Pattern offers a true omnichannel platform, built for the modern contact center. I haven’t found anyone providing a better omnichannel platform,” said Roger Meador, SVP of Information Technology at Everise. “Our contact center infrastructure is mission-critical because it provides our primary value proposition. Bright Pattern did better at meeting our initial requirements than anyone else, and they’ve continued to listen and collaborate with us on new features.”

With Bright Pattern, Trusource Labs, acquired and rebranded as Everise PX, was the fastest growing company in central Texas, experiencing 30X growth in their contact center operations. The platform helped them achieve 100% uptime and decrease agent training time by over 50%.

“The Everise tech stack puts true digital experience transformation within reach of customer-focused businesses of any size,” said Michael McCloskey, CEO of Bright Pattern. “They offer effortless and personalized support services to some of the most innovative start-ups, Fortune 500 clients, and global unicorns.”

Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified – yet robust – omnichannel platform, offering traditional channels; emerging channels like Facebook Messenger; in-app customer support; enterprise functionality; cloud-first architecture; and the ability to modify without the use of outside services. Bright Pattern was recently recognized by Ovum as a Market Challenger, by Frost & Sullivan as a top-performing vendor, and by Gartner as a leader in the Call Center FrontRunners Quadrant.