Sitel Group® Named as Finalist in the European Contact Centre & Customer Service Awards

Sitel Group^®, a global leader in end-to-end customer experience (CX) products and solutions, today announced it has been named a finalist in nine categories in the 20th European Contact Centre & Customer Service Awards (ECCCSAs).

In its 20th year, the ECCCSAs is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

As a global leader in CX management, Sitel Group delivers more than 4.5 million experiences every day. As a result of the company’s innovative approach to CX and dedication to improving the customer and employee experience one interaction at a time, they have been named as finalists in nine categories including:

• Best Innovation in Customer Service
• Most Effective Improvement Programme
• Best Outsourcing Partnership (Large) – Sitel and Virgin Media
• Best Contact Center Support Team – Sitel Workforce Management
• Most Effective Learning and Development Initiative
• Best Voice of the Employee Programme
• Outsourced Contact Centre of the Year – Sitel Serbia
• Outsourced Contact Centre of the Year – Sitel and Waitrose
• Best Pan-European Contact Centre – Sitel Portugal

“We’re thrilled to be named finalists across nine categories in the ECCCSAs,” said Olivier Camino, Global COO at Sitel Group. “Our commitment to improving every touchpoint along the customer journey is of paramount importance to our values as an organisation. Additionally, we know that the employee experience directly impacts the CX so it is critical to support our people just as much. I’m proud that we are named finalists across nine categories that recognise all of these efforts.”