B2B Global Trade Financial Technology Platform, XTransfer, is dedicated to providing foreign trade SMEs with secure, compliant, fast, convenient and low-cost global trade payments & fund collection solutions in the past 6 years. Today, XTransfer is thrilled to announce the introduction of the groundbreaking “AI Employee” service, marking a significant milestone for the foreign trade industry.
Following the successful launch of the “AI Letter Writer” feature in May this year, XTransfer’s cutting-edge foreign trade customer relationship management system, “XTransfer CRM,” is now introducing the “AI Employee”, leveraging advanced AI technology to revolutionise the foreign trade industry. “AI Employee” will focus on enhancing the intelligent experience of foreign trade enterprises. It aims to optimise customer acquisition and management, empowering businesses to win in the era of artificial intelligence.
AI Employee: An around-the-clock “Intelligent Foreign Trade Employee”
Customer acquisition serves as the cornerstone of any foreign trade business. In the current industry landscape, the majority of foreign trade professionals dedicate more than 80% of their time solely towards seeking out prospective clients, with automation playing a minor role at less than 10%. This entails an abundance of repetitive tasks, such as searching through Google, Linkedin, and other tools to find potential customer email addresses, followed by screenings and crafting compelling marketing emails while juggling the complexities of time zone differences. This approach proves to be both time-consuming and imprecise for foreign trade professionals. Additionally, as highlighted in the “2021 Foreign Trade Talent Trend Research Report”, foreign trade professionals exhibit high mobility owing to their sales-oriented roles, with an average length of employment of fewer than 30 months. Consequently, a committed, long-term foreign trade salesperson equipped with exceptional customer acquisition skillsets becomes the most valuable asset for foreign trade enterprises. The introduction of an “AI Employee” holds tremendous promise in effectively addressing this challenge faced by foreign trade companies.
“AI Employee” can be seen as the “Intelligent Foreign Trade Practitioner” working around the clock for foreign trade enterprises. In everyday foreign trade scenarios, “AI Employee” aids these enterprises in accomplishing their tasks with remarkable efficiency. A typical foreign trade enterprise encompasses various roles, such as acquiring new customers, marketing new products to existing customers, managing orders, and managing payment collections etc. Each role entails distinct objectives and skill requirements. The “AI Employee” can cover the roles of customer acquisition and marketing. When the boss of a foreign trade enterprise outlines objectives for the “AI Employee”, it can analyse the tasks, devise strategies, and autonomously access the customer relationship management tool, “XTransfer CRM”, to execute the objectives. Moreover, as an AI-powered digital intelligence tool integrated into the “XTransfer CRM”, the “AI Employee” generates comprehensive summary reports upon completing target tasks, while recording all daily work activities within the system. This enables foreign trade managers to retrieve and review these records at any time. Consequently, the efficiency of expanding business for foreign trade enterprises is significantly enhanced, allowing foreign trade sales staff or individuals running SOHO (small office or home office) foreign trade companies to focus more on converting potential customers.
Combine AI with foreign trade to realise value in the depth of the industry
According to Mr Lee Wai Tung, Technical Director of XTransfer, the “AI Employee” core capability lies in its ability to autonomously make decisions based on the “Emergence” of large language model with more than 10 billion parameters, which was incapable in previous AI models. “Emergence” is a concept derived from complexity science which describes how a system as a whole possesses capabilities that its individual components do not possess. For example, an ant colony exhibits vastly different characteristics in shape and mobility compared to a single ant, and a snowflake exhibits significantly different properties compared to a single molecule of water. In the context of large language models, such as ChatGPT, they excel in microscopic abilities such as “Next Token Prediction”, which makes this generation of AI referred to as AIGC (AI Generated Content). However, as the number of parameters of large language models and pre-training data increase, it becomes evident that through “In Context Learning” and “Chain of Thought”, we can stimulate the language model’s deep logical thinking circuit. This enables the model to surpass simple AIGC and make deductive decisions, which represents a potential path towards AGI (Artificial General Intelligence). “AI Employee” is the realisation of AGI, an advanced academic concept, in the foreign trade industry. XTransfer has been deeply integrating AI into the foreign trade industry, launching targeted AI products and services such as the “AI Letter Writer” in May and the recent introduction of the “AI Employee”, with the aim of serving millions of foreign trade enterprises.
The transition from a general large model to an industry-specific large model has gained momentum in the realm of AI development. The large model is applied to deeper of the industry to unlock its true value. By undergoing meticulous training in the operational concepts and methodologies of the foreign trade industry, and leveraging its own AGI capabilities, the large model can genuinely align with the unique circumstances and business needs of each foreign trade enterprise to generate an “AI Employee” that aligns with the customer’s desires and fulfils their specific needs, thereby assisting them in overcoming real-world business challenges. This endeavour encompasses not only the foundational capabilities of the large model but also extensive observation, immersion, and summarisation of the foreign trade industry.
During the pre-training phase of “AI Employee”, the general large language model is equipped with the industry skillsets by incorporating the selected marketing and operational knowledge from the foreign trade industry. Advanced fine-tuning techniques such as “Instruction-Tuning” and “LoRA” (Low-Rank Adaptation of Large Language Models) are employed to identify the most effective fine-tuning methods in practical scenarios, enabling the model to understand the foreign trade landscape comprehensively. Furthermore, when an enterprise hires an “AI Employee”, a mere 30 seconds of new employee training is required for the “AI Employee” to gather company information and swiftly adapt to the role. The classic approach to this training involves minimising the collection of company background, business operations, product knowledge, and objectives through a Q&A format. It is then reassembled into a complete context for subsequent “In Context Learning” decision-making in the large model.
AI’s utilisation enhances the value of foreign trade SaaS
The market offers plenty of SaaS services catering to the foreign trade industry. However, as traditional foreign trade SaaS solutions become increasingly feature-rich, users face the challenge of rising operating costs, particularly for SMEs with limited manpower and time to navigate complex foreign trade software. In such circumstances, having an “AI Employee” with ample learning and decision-making capabilities can help enterprises fully harness the value of foreign trade SaaS.
The “AI employee” is equipped with AI decision-making capabilities, while “XTransfer CRM” has restructured the fundamental tools within foreign trade SaaS into “plug-ins” that can be readily identified and accessed by the AI large model. As more tools within foreign trade SaaS are utilised, various combinations of tools emerge in different business scenarios. The fusion of “plug-ins” and AI decision-making capabilities enables the identification of the most suitable tool combinations for each scenario, leading to direct and effective business outcomes.
For instance, clients can set specific work goals for the “AI Employee”, such as achieving 10 meaningful responses from potential customers within a month. Upon receiving this goal, the “AI Employee” will break it down into weekly objectives and further into a daily work plan using the CoT reasoning process of the large model. In the daily work plan, the “AI Employee” organises the tools to be employed on a particular day, such as social media platforms, independent websites, and EDM (Electronic Direct Mail), along with their respective exposure strategies, then following the plan to execute the tasks systematically.
To fulfil the set work plan, the “AI Employee” promptly accesses all the AI-powered digital intelligence tools within “XTransfer CRM” as standardised large model plug-ins, completing daily tasks and providing progress reports to the user. Based on the day’s accomplishments, the “AI Employee” will adjust the following day’s work plan accordingly, continually pushing towards the achievement of work objectives.
Mr. Lee Wai Tung, the Technical Director of XTransfer, remarked, “In the past, excelling in the foreign trade industry was quite challenging, and the industry professionals were scarce. However, the launch of “AI Employee” presents a remarkable opportunity for foreign trade to transition from a “high entry barrier” to a “zero entry barrier” industry. Particularly in customer acquisition, the “AI Employee” can efficiently and accurately carry out preliminary tasks, subsequently relaying in-depth communications from interested customers to our clients, making the “AI Employee” a dependable aide in expanding foreign trade operations. Moreover, as the “AI Employee” undergoes continuous optimisation and iteration, it can complete a greater workload for users and tackle increasingly complex assignments, thus genuinely assisting enterprises in securing more business prospects.”
Sendbird Unveils Easy-to-Use AI Chatbot Tailored for Small Businesses
SEOUL, South Korea, Feb. 28, 2024 /PRNewswire/ — Sendbird, a leading communications platform for web and mobile apps, has launched its AI chatbot, designed for easy setup and tailored to help small-to-medium-sized businesses (SMBs) in various customer-facing sectors like e-commerce and healthcare. This affordable, no-code solution aims to enhance customer engagement and support. Businesses can access an AI chatbot starter package offering features such as chatbot personas creation, knowledge enrichment, workflow integration, and performance tracking analytics, all without requiring technical skills.
Furthemore, Sendbird has unveiled a developer-centric Pro package, which simplifies mobile app integration and provides more workflows and function calls for third-party software connections. These connections empower the AI chatbot to expand its capabilities and improve the competitiveness. For instance, the AI chatbot can offer personalized recommendations for flights, accommodations, or products.
Sendbird’s no-code AI chatbot seamlessly integrates with Sendbird Desk, its in-app chat customer service solution, providing businesses with a unified sales or support desk. This integration boosts automated efficiency while maintaining a nuanced understanding of human support, leading to swifter, more accurate responses and increased customer satisfaction.
Built on a real-time communication platform trusted by industry leaders like Rakuten, Paytm, Traveloka, Carousell, PayPay, Yahoo, DoorDash, Krafton, Sendbird’s AI chatbot ensures seamless integration with both websites and mobile applications. This enables businesses to streamline support processes, save time, and allocate resources effectively, exceeding customer expectations.
Sendbird CEO and Co-founder John S. Kim emphasizes the importance of making AI accessible to SMBs, stating, “Today, large enterprises and consumer brands effectively use AI to engage with their customers. But there is no way for a small company to compete. What we aim to do with our no-code AI chatbot is to make that technology accessible to SMBs.”
To explore the benefits firsthand, businesses can access a free trial of Sendbird’s AI chat bot at sendbird.com/products/ai-chatbot. Additionally, to enhance superior customer support and engagement further, go to Sendbird Desk at sendbird.com/products/customer-support.
Sendbird is the all-in-one communication platform empowering web and mobile applications with customizable user experiences. Sendbird’s cutting-edge APIs unlock the potential of AI-powered chatbots, one-way notification messages, chat, video calls and live streaming, tailored for use in commerce, marketing, and exceptional customer support. Trusted by industry leaders such as Rakuten, Paytm, Traveloka, Carousell, PayPay, Yahoo, DoorDash, and Krafton, Sendbird powers over 7 billion interactions monthly for over 4000+ applications worldwide.
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Vieworks Unveils Cutting-Edge X-ray Imaging Solutions at ECR 2024
ANYANG, South Korea, Feb. 27, 2024 /PRNewswire/ — Vieworks, a leading provider of medical and industrial X-ray imaging solutions, is gearing up to showcase its innovative lineup at the European Congress of Radiology (ECR) 2024, scheduled from February 28 to March 3 in Vienna, Austria. Vieworks will introduce a range of groundbreaking solutions including the VXvue software with AI diagnostic support for both human and veterinary applications, alongside X-ray flat panel detectors (Hall X3, Booth 324).
At the exhibition, Vieworks will unveil a total of 19 products, featuring 15 static and dynamic flat panel detectors accompanied by dedicated image acquisition software. Particularly noteworthy will be the introduction of the enhanced VXvue software integrated with AI diagnostic support solutions.
Vieworks’ large-format and large-area detector products (VIVIX-S 1751S, VIVIX-S 4747V) are designed to optimize full-spine, half-body, and large-area imaging, offering static image detectors capable of capturing wider area images in a single scan compared to conventional models, thereby reducing patient radiation exposure. With advantages such as high resolution and swift image acquisition, these detectors enable more efficient diagnosis.
In addition to these innovations, Vieworks will showcase a variety of its flagship products, including FPDs for general radiography (VIVIX-S V, VIVIX-S F series), portable C-arms and fluoroscopy applications (VIVIX-D series), and digital detectors for breast examination (VIVIX-M series).
Developed in-house by Vieworks, VXvue is a user-centric image processing software designed to post-process clinical images acquired through X-ray detectors. With recent enhancements, VXvue can analyze X-ray clinical images of animals such as dogs and cats, providing abnormal findings related to musculoskeletal and thoracic diseases within 15 seconds. By offering post-processing of images along with information on the location of ailments and their probability, VXvue is poised to significantly improve the diagnostic process for veterinarians.
VXvue also offers advanced solutions for human application, incorporating the ‘PureImpact™’ technology, a high-performance image processing algorithm that enhances image clarity, and AI. This enables detailed depiction of soft tissue and skeletal structures with minimal radiation exposure.
A Vieworks spokesperson stated, “This year, we will continue to invest in innovative technologies such as AI to advance our product diversification and technological sophistication. Through these efforts, we aim to secure loyalty from our key customers in North America and Europe and expand our market share.”
ECR, regarded as one of the world’s largest congresses alongside the Radiological Society of North America (RSNA), anticipates participation from over 240 companies representing 35 countries.
About Vieworks Co., Ltd.
As a global leader in digital imaging in various applications from medical x-ray imaging to industrial x-ray inspection, Vieworks offers the most advanced x-ray flat panel detectors and software as a solution to the world. Vieworks creates new standards in the imaging industry by providing professionals with the most valued and high-quality images and offering innovative vision and insight for all. For more information, please visit xrayimaging.vieworks.com.
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Geotab Brings Conversational AI to Connected Transportation Solutions at Mobile World Congress
Demonstrates Geotab Ace with AI capabilities to interpret complex data with natural-language processing – a game-changer in connected vehicle transformationEnables fleets to make faster data-driven decisions based on safety, route planning, maintenance schedules, sustainability, and moreVisit us for the Geotab Ace demo on the Ontario Canada exhibition in Hall 7, 7G61, Kiosk 11 at MWC
BARCELONA, Spain, Feb. 27, 2024 /CNW/ – Geotab Inc. (“Geotab”), a leading connected vehicle technology provider, will demonstrate its industry-first generative AI assistant for connected transportation, Geotab Ace, at Mobile World Congress. Geotab Ace is fueled by data-led AI processing capabilities analyzing more than 75 billion data points daily across global telecoms networks. Deeply integrated into MyGeotab, Geotab Ace instantly generates insights, while democratising and streamlining access to information to unlock new value from fleet data.
Geotab Ace was launched earlier this month at Geotab Connect, with the first public demonstrations of the AI copilot being debuted at Mobile World Congress. Geotab Ace has access to an expansive array of insights, including predictive safety analytics, predictive maintenance, trip data, zone activity, electric vehicle statistics, exception events, GPS tracking, and more. This allows it to provide nuanced answers to a broad range of complex questions while remembering past interactions to improve future responses. Geotab Ace is built on privacy-by-design principles and keeps all customer telematics data within Geotab’s environment, never shared with any Large Language Model (LLM).
Enhancements to the user experience include tailored insights through intuitive dialogue with natural language processing – allowing organizations with fleets to extend on-demand insights in areas including safety, operations, maintenance, efficiency, and sustainability to assess the performance of their vehicles, assets, drivers, and more in simple, easy-to-understand terms.
Fleets can now significantly reduce the time taken to gain insights and access customized data reflections that are tailored to their specific needs, enhancing their capacity and expediency for making data-driven decisions.
“By bringing the intuitive simplicity of conversational AI directly into the Geotab platform, we are transforming the way fleets interact with their data, crafting a future where insights are immediate, intelligent, and instrumental to success,” said Edward Kulperger, Senior Vice President, Geotab EMEA. “It embodies our mission to simplify data analysis and unlock a world of trustworthy, insightful and actionable fleet intelligence.”
Geotab’s position as an industry trailblazer is reinforced by its 4 million globally connected vehicles, 50,000 customers across 160 countries, and an extensive telecoms carrier and partner network. This depth of expertise and global scale enables the company to develop unprecedented AI models, unlocking unmatched value and efficiency for fleets around the world.
Geotab Ace will be available to be experienced hands-on in the Ontario (Canada) Pavilion in Hall 7, 7G61, Kiosk 11 at Mobile World Congress from February 26 – 29, 2024.
To learn more about Geotab Ace, visit https://www.geotab.com/uk/ace/..
About GeotabGeotab is a global leader in connected transportation solutions. We provide telematics — vehicle and asset tracking — solutions to over 50,000 customers in 160 countries. For more than 20 years, we have invested in ground-breaking data research and innovation to enable partners and customers, including Fortune 500 and public sector organizations, to transform their fleets and operations. With over 4 million subscriptions and processing more than 75 billion data points a day, we help customers make better decisions, increase productivity, have safer fleets, and achieve their sustainability goals. Geotab’s open platform and Marketplace offers hundreds of third-party solution options. Backed by a team of industry-leading data scientists and AI experts, Geotab is unlocking the power of data to understand real-time and predictive analytics — solving for today’s challenges and tomorrow’s world. To learn more, visit www.geotab.com, follow @GEOTAB on Twitter and LinkedIn, or visit the Geotab Blog.
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