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Orange Business Earns Frost & Sullivan’s 2023 Company of the Year Award for Significantly Improving Customer Relationships with Best-of-Breed Contact Center Solutions

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Frost & Sullivan recently researched the telecommunications cloud contact center services industry and, based on its findings, recognizes Orange Business with the 2023 Asia-Pacific Company of the Year Award. With its Asia-Pacific regional headquarters in Singapore, Orange Business is a subsidiary of the French telecommunications company Orange Group and operates in 14 countries across the region.
Orange Business helps global companies improve customer experience (CX) and employee experience (EX) by leveraging state-of-the-art technology and a superior omnichannel platform that allows customers to engage with contact center employees across all channels, such as voice, chat, email, and social media. The company enables contact centers to leverage digital technologies—like self-service, chatbots, automation, artificial intelligence (AI), and data analytics—to facilitate real-time interactions and improve employee responsiveness.
Orange Business also integrates trusted customer relationship management (CRM) solutions in its portfolio to enhance efficiency by reducing customer wait times and allowing employees to handle inquiries across multiple channels. This holistic approach to CX and EX enables Orange Business to deliver proactive, context-aware interactions and unified experiences at scale, creating exceptional value for its clients.
“Organizations increasingly deploy cloud-based contact center solutions to access various capabilities and efficiently engage with customers across multiple channels and devices. Orange Business has designed an integrated cloud contact center solution that offers secure CX and EX services combined with next-generation technology capabilities to deliver improved experiences and agent productivity,” said Sherrel Sonia Roche, ICT industry principal at Frost & Sullivan.
Apart from its innovative culture and cutting-edge technology, Orange Business bases its success on its customer-centric approach. Orange Business consistently acts as a business advisor to fully understand its customers’ business demands, identify technology gaps, and implement innovative CX solutions aligned with their business goals.
Furthermore, the company helps clients address innumerable CX challenges, such as managing disparate legacy systems and integrating different customer touchpoints. This customer-centric approach facilitates unified experiences across the entire CX journey, showcasing the company’s forward-thinking digital transformation strategy.
“Frost & Sullivan notes that with customer value as a strategic imperative, the company’s operations and service delivery approach goes beyond its extensive technology expertise and best-in-class capabilities. Orange Business puts its clients and their business at the heart of its strategy. The company leverages its global footprint, domain knowledge, and industry-specific expertise to customize contact center solutions to specific customer and industry needs,” noted Roche.
Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
The post Orange Business Earns Frost & Sullivan’s 2023 Company of the Year Award for Significantly Improving Customer Relationships with Best-of-Breed Contact Center Solutions appeared first on Hipther Merch.

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Brinc Acquires Callmi – MENA’s #1 Mentorship Platform

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Brinc, a global leader in corporate innovation and venture acceleration, has acquired Callmi, a MENA-centric mentorship platform that offers real-time, one-on-one video consultations with top-tier experts, including C-suite executives and industry thought leaders including Jad Halaoui, Co-founder and COO at Washmen, Nelio Leone, founding team of Careem (MENA’s first unicorn), and Siddiq Faird, Smart Crowd Founder and Director.
The platform will be integrated into Brinc’s founder pathways to offer specialized mentorship to Brinc Academy alumni and participants in Brinc’s sector-specific accelerator programs, further enhancing support for entrepreneurs within its ecosystem.
As a firm, Callmi is deeply committed to their philosophy of giving back. Embedded in its mentorship model, an impressive 40 percent of Callmi mentors commit to donating proceeds they earn on Callmi to charities of their choice, a practice that Brinc fully supports and is dedicated to upholding.
Brinc and Callmi will donate 100 percent of its fees earned from the first 100 calls in May to the Red Crescent, Dubai Center for Special Needs, and Abu Dhabi Mangroves charities. This approach aids various philanthropic causes while allowing both mentors and mentees to make a positive societal impact from their very first interaction.
Through this acquisition, Brinc is set to further establish its support for the immediate needs of entrepreneurs in the rapidly growing MENA region, while also connecting innovators across the globe. Brinc will continue to invest into the Callmi product development to include calendar syncing, multi-user sessions, and multi-language support to better serve a diverse global audience. Brinc intends to maintain rigorous standards for Callmi, ensuring high-quality consultations through strict vetting of mentors, ongoing monitoring of consultation quality, and user feedback mechanisms.
Manav Gupta, CEO & founder of Brinc, stated, “This acquisition is not just a strategic step towards enhancing our global footprint, but also a reaffirmation of our commitment to the MENA region. Integrating Callmi into our suite of services enriches our offerings with its innovative solutions and deep local insights. We’re excited about how Callmi will help us empower entrepreneurs in the MENA region, driving the development of industry leaders who are well-versed in both local and global markets.”
Looking ahead, Brinc envisions significant growth and an extended reach, leveraging Callmi’s features and the planned expansions to enhance accessibility and scalability. Democratizing access to expert knowledge, this marks a crucial milestone for Brinc in its mission to empower entrepreneurs and professionals within the MENA region. This year, the Callmi team plans to expand their operations to Brinc’s existing markets followed by introducing new ways for founders to engage with experts online (group mentoring, interactive workshops, etc.) as well as offline (mentor meetups, in-person events, etc).
Brinc highly encourages founders to take advantage of an exclusive sign-up offer currently available. For those interested in mentoring, now is the perfect time to join Brinc’s growing community of industry leaders and experts.
The post Brinc Acquires Callmi – MENA’s #1 Mentorship Platform appeared first on HIPTHER Alerts.

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Scientists use generative AI to answer complex questions in physics

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Scientists from MIT and the University of Basel in Switzerland have introduced a novel machine-learning framework that employs generative artificial intelligence (AI) models to automatically map out phase diagrams for novel physical systems. This groundbreaking approach addresses the challenge of quantifying phase changes in complex systems with limited data.
Phase transitions, such as the freezing of water, are commonplace, but detecting phase changes in novel materials or intricate physical systems presents unique challenges. Traditional manual techniques rely heavily on theoretical expertise and can be time-consuming. To overcome these limitations, the researchers turned to generative AI models to develop a more efficient and data-driven approach.
Their framework, detailed in a paper published in Physical Review Letters, leverages generative models to recognize phases and detect transitions in physical systems. Unlike conventional machine-learning techniques that require extensive labeled datasets, this approach utilizes physics-informed machine learning and does not depend on large training datasets.
The researchers demonstrated the effectiveness of their method in detecting phase transitions by identifying order parameters that signify changes in the system. By incorporating knowledge about the physical system directly into the machine-learning scheme, the framework outperforms traditional techniques and enhances computational efficiency.
Moreover, this approach opens up possibilities for various binary classification tasks in physical systems, such as detecting entanglement in quantum systems or selecting the most suitable theoretical model for a given problem. It could also contribute to improving large language models like ChatGPT by optimizing parameters for better performance.
Looking ahead, the researchers aim to explore theoretical guarantees regarding the number of measurements required to detect phase transitions effectively and estimate the computational resources needed for implementation.
Funding for this research was provided by the Swiss National Science Foundation, the MIT-Switzerland Lockheed Martin Seed Fund, and MIT International Science and Technology Initiatives.
Source: news.mit.edu

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USDOT seeks input on effective and safe AI use in transportation

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The Advanced Research Projects Agency – Infrastructure (ARPA-I) of the United States Department of Transportation (USDOT) is inviting input from interested parties regarding the potential utilization of artificial intelligence (AI) within transportation. They are also seeking insights into the emerging challenges and opportunities associated with the development and implementation of AI technologies across all modes of transportation.
The objective of this Request for Information (RFI) is to gather feedback from a diverse range of stakeholders regarding AI opportunities, challenges, and associated matters in transportation, in accordance with Executive Order (EO) 14110 of October 30, 2023, titled “Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence.”
Interested parties are encouraged to submit written comments electronically to Docket Number DOT–OST–2024–0049 via the Federal eRulemaking Portal. Comments must be received by July 2, 2024. Submissions, excluding personal information, will be made available to the public on regulations.gov, as per DOT’s Privacy Act Statement.
For inquiries regarding this RFI, individuals may contact [email protected]. Additionally, Mr. Timothy A. Klein, Director of Technology Policy and Outreach at the Office of the Assistant Secretary for Research and Technology, can be reached at 202-366-0075 or via email at [email protected].
Source: traffictechnologytoday.com

The post USDOT seeks input on effective and safe AI use in transportation appeared first on HIPTHER Alerts.

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