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“I will never go back”: Ontario Family Doctor Embraces New AI Notetaking, Saving Her Job

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In the summer of 2023, Dr. Rosemary Lall, a family physician at a busy medical clinic in Scarborough, reached a critical juncture. After almost thirty years in her profession, Lall felt overwhelmed by the mounting paperwork related to patient care, which was encroaching upon her precious family time.
“I lost all my joy in my work,” Lall confided to Global News. “I began to dread coming into work each day.”
Her sense of dread stemmed not from patient interactions but from the aftermath — the mandatory record-keeping expected of frontline healthcare workers in Ontario’s electronic medical records system. Physicians like Lall were burdened with updating patient charts, filling out forms, issuing sick notes, and making specialist referrals.
This administrative load consumed up to two hours of her day, contributing to the estimated 19 hours per week that family doctors spend on administrative tasks, including four hours on patient-related paperwork, according to the Ontario Medical Association.
Faced with this predicament, Lall contemplated quitting or finding a solution. The solution, she found, lay in new artificial intelligence note-taking apps designed to streamline doctor’s notes and alleviate the paperwork burden.
One such program, AI Scribe, managed by OntarioMD, the digital technology arm of the Ontario Medical Association, offers doctors various tools to assist with note-taking during patient visits.
During appointments, with patient consent, physicians engage in routine conversations while verbally expressing their thoughts during physical examinations. The AI Scribe software generates a real-time transcript of the appointment.
The true benefit emerges post-appointment when AI Scribe compiles the information into a SOAP note, a standard requirement for family physicians. SOAP stands for subjective, objective, assessment, and plan, representing different components of medical notes.
AI technology categorizes the information into these sections, allowing Lall to move on to other patients while the SOAP note is created in the background. Should she find discrepancies, Lall can request the AI model to adjust the information.
Despite some imperfections, Lall believes AI Scribe should become the standard for all doctors, reducing cognitive load and improving efficiency.
Impressed by the technology, the Ford government initiated a pilot program allowing 150 family physicians to use AI Scribe. Deputy Premier Sylvia Jones highlighted promising early signs but emphasized cautious implementation.
However, concerns linger regarding data privacy and potential misuse. Liberal health critic Dr. Adil Shamji stressed the need for proper execution to ensure patient confidentiality and accuracy. Ontario NDP’s health critic France Gélinas emphasized careful management to maintain trust between providers and patients.
For Lall, AI notetaking software marked a significant change in her practice. Last Christmas was the first celebration uninterrupted by the need to update patient notes.
“This has changed things for me,” Lall remarked. “It’s brought me real happiness. I will never go back.”
Source: globalnews.ca

 
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Easyjet, eyeing record summer, boosts nerve center with AI

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Easyjet’s cutting-edge facility, equipped with artificial intelligence (AI), is now operational near Luton airport, managing approximately 2,000 flights daily across Europe as the airline anticipates heightened demand for the summer season.
Known as the Integrated Control Center (ICC), this facility plays a pivotal role in Easyjet’s operations, facilitating swift adjustments to flight schedules and monitoring aircraft health in real-time. Situated near London, the center boasts advanced capabilities, including engine analysis and even monitoring of onboard facilities like toilets.
As the aviation industry rebounds from the impacts of COVID-19, Easyjet has ramped up its recruitment efforts, doubling the workforce at the control center to 266 employees, who work tirelessly around the clock, overseeing operations displayed on large curved screens.
Gill Baudot, Easyjet’s director of network control, emphasized the airline’s anticipation of a busy summer season, projecting a significant increase in passenger numbers to 300,000 daily. The ICC plays a crucial role in adapting swiftly to any disruptions, from adverse weather conditions to technical issues, ensuring smooth logistics and minimizing passenger inconvenience.
To enhance decision-making during critical situations, Easyjet has integrated an AI tool similar to ChatGPT, aiding staff in tasks such as aircraft rerouting and crew assignment. Despite technological advancements, Baudot stressed the importance of human judgment in making final decisions.
Throughout the pandemic, Easyjet, under the leadership of CEO Johan Lundgren, has recognized the potential of data-driven solutions to enhance customer experience and operational efficiency. Lundgren highlighted the role of technology in optimizing various aspects of airline operations, from predicting catering needs to facilitating predictive maintenance decisions.
Mark Garrett, overseeing customer disruption at Easyjet, emphasized the center’s focus on passenger welfare, ensuring prompt communication and prioritization of flights, particularly those with significant numbers of children or group travelers, in the event of disruptions.
As Easyjet navigates through the challenges posed by COVID-19, its investment in technology, automation, and AI reflects a commitment to adaptability and efficiency in serving passengers and maintaining operational excellence in the aviation sector.
Source: techxplore.com

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Building better ethical standards for AI, for democracy

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In our swiftly advancing digital realm, Artificial Intelligence (AI) presents both a formidable challenge to and a significant opportunity for the health of democracy. One emerging threat to democratic systems stems from malicious actors who seek to exploit AI to disrupt societal cohesion.
The unchecked proliferation of AI language models has underscored the urgent need for robust ethical standards. Core principles such as privacy, algorithm transparency, user safety, fairness, and inclusivity have often been overlooked amid the rapid progress of AI technologies. Establishing and rigorously testing clear ethical guidelines is crucial to ensuring that AI operates within ethical boundaries and contributes positively to the common good.
A comprehensive approach is necessary, one that protects free speech while empowering users to identify and address bias and harmful content. Initially, efforts should focus on detecting and analyzing disinformation, biases, discrimination, hate speech, and deepfakes. Sophisticated tools leveraging machine learning and natural language processing techniques can be developed to identify and scrutinize harmful content in real-time. These tools should be tested with diverse user groups to safeguard free speech.
Furthermore, AI’s proactive engagement with misinformation can play a vital role in shaping public discourse. By actively countering falsehoods and promoting accurate information, AI-powered tools have the potential to guide conversations toward truthfulness and mitigate the spread of misinformation. This proactive approach not only limits the dissemination of harmful narratives but also fosters a culture of accountability and accuracy in digital spaces, enhancing public trust in AI’s ability to combat misinformation.
In addition to detection and engagement, the implementation of automated reporting systems is crucial in safeguarding democratic institutions from threats posed by state or terrorist-backed actors. These AI-powered systems can swiftly identify and flag harmful content to hosting platforms, enabling timely intervention and moderation. Streamlining the reporting process allows platforms to respond effectively, preserving the integrity of online discourse.
Transparency tools are also essential in building user trust and facilitating informed decision-making. By offering insights into the origins, legitimacy, and credibility of digital content, these tools empower individuals to navigate the digital landscape with discernment. From tracking sources to verifying links and fact-checking, transparency tools enable users to critically evaluate information and contribute to a safer online environment.
AI presents both opportunities and risks for democracy. It is imperative to ensure that AI aligns with our shared values to strengthen democratic institutions and uphold the highest standards of ethics and transparency. By prioritizing inclusivity, fairness, and accountability, we can harness AI’s potential to bolster resilience, safety, and trust in our democratic systems.
Source: diplomaticourier.com

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AVPN launches $15M AI Opportunity Fund with Google.org, ADB support

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AVPN, the premier network of social investors headquartered in Singapore, has unveiled the $15 million Artificial Intelligence (AI) Opportunity Fund: Asia-Pacific, in collaboration with Google.org and the Asian Development Bank (ADB).
In a statement released on Monday, AVPN outlined the fund’s objective as a three-year initiative aimed at equipping Asia’s workforce with essential AI knowledge and tools necessary for the evolving job market. The goal is to ensure that opportunities presented by AI are accessible to a broader spectrum of people in the region, particularly those from marginalized communities.
Through an open call, the fund seeks to identify and select non-profit organizations, social enterprises, and workforce associations across the Asia-Pacific region that effectively engage with workers most affected by AI-driven workforce transitions. Selected organizations will receive comprehensive support, including guidance, financial assistance, and customized AI training based on foundational courses developed by Google and its partners.
Scott Beaumont, President of Google Asia-Pacific, emphasized the transformative potential of AI in the region, stating, “AI presents tremendous opportunities for the Asia-Pacific region, but it’s crucial to equip people with the skills needed to thrive.” He expressed confidence that the AI Opportunity Fund will empower underserved communities and ensure widespread benefits from AI advancements.
The initiative comes at a time when employers in the Asia-Pacific region are increasingly optimistic about AI’s ability to enhance productivity. However, concerns persist among employees about potential job displacement due to AI automation, particularly among disadvantaged populations. Naina Subberwal Batra, CEO of AVPN, underscored the urgency of building an AI-ready workforce to unlock Asia’s full potential and address the socioeconomic impact of AI-driven job transitions.
Jason Rush, Principal Regional Cooperation Specialist at ADB, emphasized the importance of bridging skills and knowledge gaps in underserved communities to facilitate access to AI-driven opportunities. He highlighted the AI Opportunity Fund as a crucial tool to support organizations in upskilling and reskilling workers, enabling them to benefit from the evolving job landscape shaped by AI technology.
AVPN, comprising over 600 funders and resource providers across 33 markets, aims to enhance the flow and effectiveness of capital in Asia by enabling members to channel resources towards impactful initiatives. Google.org, Google’s philanthropic arm, collaborates with nonprofits, social enterprises, and civic entities to address societal challenges and create scalable, meaningful change. Through their combined efforts, AVPN and Google.org strive to harness the potential of AI to promote inclusive growth and opportunity across the Asia-Pacific region.
Source: technode.global

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