Connect with us
MARE BALTICUM Gaming & TECH Summit 2024

Uncategorized

Avaya To Demonstrate How Thai Organizations Can Innovation Without Disruption At Local Customer Conference

Published

on

avaya-to-demonstrate-how-thai-organizations-can-innovation-without-disruption-at-local-customer-conference

 
Avaya, a global leader in customer experience solutions, is set to show how it can enable organisations across Thailand and South East Asia to enhance experiences without disrupting existing investments, at the upcoming Avaya Thailand Customer Conference.
Taking place on May 23, 2024 in Bangkok, the event will feature a packed agenda during which Avaya, alongside major local customers and partners, will share insights on enhancing customer experience (CX) and employee experience (CX) to deliver business growth. They will delve into the reasons why Avaya is best-placed to help large organizations achieve these goals, as the company can enable experiential innovation while preserving large communications technology estates and processes.
Avaya executives will also share crucial updates on the Avaya Experience Platform, a single, unified platform that encompasses Avaya solutions for CX. Trusted by large enterprises globally, this platform empowers customers to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.
At the Avaya Thailand Customer Conference, Avaya executives will demonstrate how, by offering flexible integration options and enabling customers to leverage third-party solutions through APIs and SDKs, Avaya delivers superior outcomes while providing customers the freedom to innovate and customize their experience, building on top of what already works for them.
Solution demos will include using AI and analytics to orchestrate exceptional customer journeys by harnessing data from interactions across multiple vendor touchpoints and applications, and using these to intelligently streamline customer experiences, drive efficiency, and deliver superior outcomes.
Other solutions will highlight how organizations can simplify and elevate the employee experience by unifying existing on-premises capabilities with new cloud-powered innovations into a single, modern agent desktop. This streamlined interface blends voice, digital, and AI-enabled interactions, empowering agents to deliver superior customer experiences more efficiently.
“The need to drive growth revenue and growth amid competitive pressures are the biggest challenges organisations face, and effective CX and EX are fundamental to overcoming them,” said Amit Sirohi, Managing Director, Avaya ASEAN. “The Thai economy has made major strides in addressing these challenges, however too often, local organisations are hampered in their digital strategies by technologies that dictate how they should innovate.
“Our focus is to empower our customers so they can choose the best path forward, by offering solutions that streamline integration with cloud services and facilitating both current and future innovations – particularly in the evolution of digital channels and rising investment into artificial intelligence.”
In addition, the Avaya Thailand Customer Conference will feature a series of demonstrations, as well as networking opportunities where local companies can learn and share with the Avaya team, industry experts and peers.
The post Avaya To Demonstrate How Thai Organizations Can Innovation Without Disruption At Local Customer Conference appeared first on HIPTHER Alerts.

Continue Reading
Advertisement
Stake.com

Uncategorized

EU’s new AI rules: Industry opposed to revealing guarded trade secrets

Published

on

eu’s-new-ai-rules:-industry-opposed-to-revealing-guarded-trade-secrets

 
New regulations in the European Union (EU) are set to compel companies to increase transparency regarding the data they use to train artificial intelligence (AI) systems, potentially unveiling closely guarded industry practices, reports the Times of India.
Since OpenAI, supported by Microsoft, introduced ChatGPT to the public 18 months ago, there has been a surge in public interest and investment in generative AI. This technology enables rapid generation of text, images, and audio content.
As the AI industry expands, concerns have emerged regarding how companies source data for training their models, particularly whether using content from popular books and movies without creators’ consent constitutes a breach of copyright.
The EU’s new AI Act, phased in over the next two years, mandates stricter regulations while allowing time for businesses to adjust to new requirements. Nevertheless, the practical implementation of these rules remains uncertain, notes the report.
Mandating “detailed summaries”
A contentious provision of the AI Act requires organizations deploying general-purpose AI models like ChatGPT to provide “detailed summaries” of the training data. The newly established AI Office plans to release a template for these summaries by early 2025 after consulting stakeholders. However, AI companies oppose disclosing their training data, arguing it as a trade secret that could unfairly benefit competitors if made public, the report reveals.
In the past year, major tech firms including Google, OpenAI, and Stability AI have faced lawsuits alleging unauthorized use of content for AI training. Despite US President Joe Biden’s executive orders addressing AI security risks, legal challenges regarding copyright remain largely untested, the report adds.
Backlash against OpenAI
Amid heightened scrutiny, tech companies have struck content-licensing deals with media outlets and websites. OpenAI, for instance, has partnered with the Financial Times and The Atlantic, while Google has collaborated with NewsCorp and Reddit.
Despite these efforts, OpenAI drew criticism in March when Chief Technology Officer Mira Murati declined to confirm whether YouTube videos were used to train its video-generating tool, Sora, citing potential violations of company terms and conditions.
Source: business-standard.com
The post EU’s new AI rules: Industry opposed to revealing guarded trade secrets appeared first on HIPTHER Alerts.

Continue Reading

Uncategorized

Picsart teams up with Getty to take on Adobe’s ‘commercially-safe’ AI

Published

on

picsart-teams-up-with-getty-to-take-on-adobe’s-‘commercially-safe’-ai

 
Picsart and Getty Images are joining forces to develop an AI image generator exclusively trained on Getty’s licensed stock content.
According to Picsart, their AI lab is constructing a bespoke model from the ground up to power this tool. It aims to provide the platform’s paying subscribers with the ability to generate images that come with full commercial rights. This initiative seeks to address persistent concerns about potential copyright violations associated with AI-generated content. The Picsart / Getty Images generator is slated for launch later this year and will be accessible through Picsart’s API services.
This collaboration bears similarities to Adobe’s Firefly AI model, initially introduced as a prompt-based image generation tool within Photoshop last year. Adobe has since expanded its integration across various Creative Cloud applications. Adobe’s model also emphasizes commercial safety by training on stock images from Adobe’s own library, along with openly licensed or out-of-copyright content. However, questions remain about the integrity of the training data and user trust in Adobe’s approach.
Getty Images has previously ventured into commercially-focused AI products through partnerships with Bria AI and Runway, and by teaming up with Nvidia to introduce “Generative AI by Getty Images,” leveraging its extensive catalog of licensed images. Adobe’s widespread integration of the Firefly model into popular applications like Photoshop, Illustrator, Lightroom, and Express may pose a challenge for Picsart’s new offering in terms of attracting creatives away from Adobe’s established ecosystem.
Source: theverge.com
The post Picsart teams up with Getty to take on Adobe’s ‘commercially-safe’ AI appeared first on HIPTHER Alerts.

Continue Reading

Uncategorized

Microsoft to delay release of Recall AI feature on security concerns

Published

on

microsoft-to-delay-release-of-recall-ai-feature-on-security-concerns

 

On June 13, Microsoft announced that it will postpone the rollout of its AI-powered feature “Recall” with new computers next week due to privacy concerns. Instead, the tech giant plans to offer Recall for preview to a smaller group later, following feedback and additional testing.
Recall is designed to track various activities from web browsing to voice chats, compiling a searchable history stored on the user’s computer. This allows users to easily retrieve past actions, even months later.
Originally slated for broad availability on June 18 for Copilot+ PC users, Recall will now undergo a preview phase exclusively within Microsoft’s Windows Insider Program (WIP) in the coming weeks. This decision, as stated in a blog post by the Redmond, Washington-based company, underscores their commitment to ensuring a trusted, secure, and reliable experience for all customers.
Copilot+ PCs, introduced in May, feature advanced AI capabilities aimed at enhancing user interactions and productivity. The WIP, a platform for software testing, enables enthusiasts to preview upcoming Windows operating system features.
Microsoft intends to incorporate feedback from the WIP community before extending the Recall preview to all Copilot+ PC users in the near future.
Following the feature’s announcement, concerns over privacy were swiftly voiced on social media, with some users fearing potential surveillance implications. Elon Musk, prominent technologist and billionaire, likened Recall to a scenario from the dystopian series “Black Mirror,” highlighting societal apprehensions about the impact of advanced technologies.
Source: reuters.com

The post Microsoft to delay release of Recall AI feature on security concerns appeared first on HIPTHER Alerts.

Continue Reading

Trending