Artificial Intelligence
Brussels Workshop Explores Challenges and Opportunities in the 4th Industrial Revolution
On July 12, the CEIBS Insights 2019 Europe Forum series made its latest stop in Brussels for a special roundtable workshop on the theme of The 4th Industrial Revolution: Opportunities and Challenges for Europe and China. The event, co-hosted by European economic think tank Bruegel, brought together nearly 100 representatives from CEIBS, the European Commission, the Mission of the People’s Republic of China to the European Union, and the EFMD, among others, for discussions exploring how China and Europe can balance policy and market forces to achieve sustainable technological innovation, how SMEs in both regions can leverage opportunities to expand into overseas markets, and how both sides can work together to improve bilateral cooperation.
Charge d’Affaires ad interim for the Mission of the People’s Republic of China to the European Union Wang Hongjian, a representative of the Commissioner for Internal Market, Industry, Entrepreneurship and SMEs Ms. Elzbieta Bienkowskaand European Commission Deputy Director-General for Implementation, Impact & Sustainable Investment Strategies Mr. Patrick Child delivered keynote speeches at the event.
As CEIBS President and Professor of Management Li Mingjun noted in his welcome address, 2019 is a critical year for the Europe 2020 Strategy, and technological innovation is now crucial for sustaining Europe’s economic growth. As Chinafurther opens its doors to the outside world, he added, EU countries will discover new opportunities to take innovative technology from the lab to the market. “We look forward to establishing a foundation for communication with this forum,” Prof. Li said. “And to building a lasting and stable platform for the integration of innovation resources between China and the EU.”
Bruegel Director Dr. Guntram B. Wolff also welcomed participants to the event with a speech in which he noted the need to reflect together on current opportunities and challenges. He further added that the topic of the forum is important because “[it stands at] the intersection of new digital technologies, artificial intelligence and quantum computing, on the one hand, and industrial processes, on the other hand, and manufacturing processes. This interlinkage is at the core of the business model certainly of several economies in the EU, but also as the core of significant parts of the Chinese economy.”
Charge d’Affaires ad interim for the Mission of the People’s Republic of China to the European Union Wang Hongjian then offered a keynote speech on Innovation Cooperation Offers New Highlights in China-Europe Cooperation. In his speech, Mr. Wang emphasised that China and the EU should be more open and inclusive in their cooperation on innovation, should further align their innovation policies to achieve mutual benefits and should work to make long-term strategic plans. “Looking ahead, China and the EU are faced with shared challenges which will reshape the future of humankind, such as climate change, the new technology revolution, resources and environment challenges,” he stated. “China and the EU, as two major players, are duty-bound to join forces with a mind-set of reform and innovation, and to make a greater contribution to world peace, development and prosperity.”
CEIBS Distinguished Professor, Former World Trade Organisation Director-General and Notre Europe Honorary President Pascal Lamy continued with the next keynote speech of the event, in which he discussed the topic of Sino-EU Cooperation Under the New International Economic Order. In his speech, Prof. Lamy emphasised the point that, despite current challenges and uncertainties, there remains ample space for China and the EU to work together in areas of research and innovation. “We have a series of areas where we are already [involved in a lot of] cooperation, [including] food, agriculture, biotech, the environment and health,” he said. “So there are many reasons to move forward and enhance or foster and increase cooperation – many of them domestic and many global. This is how we should look at this picture.”
Bruegel Deputy Director Dr. Maria Demertzis moderated the first session of the day on the topic of Research and Innovation: Competition or Cooperation in the EU-China Context? Shanghai Institutes for International Studies President Chen Dongxiao, CEIBS Vice President and Dean Ding Yuan, and Bruegel Senior Fellow Prof. Reinhilde Veugelers participated in the panel discussion, in which they took an in-depth look at how “co-opetition” (or co-operative competition) in the development of new technologies is acting as a driving force for the 4th Industrial Revolution and how complementary priorities and strategies represent bright prospects for EU-China cooperation.
Following the luncheon, EFMD CEO and Director General Eric Cornuel traced the history of CEIBS to Brussels as “the Heart of Europe” and reviewed some of its world-renowned achievements in academic innovation over the past 25 years. “There is no doubt that innovation is a catalyst for growth built on the foundation of creative drive, co-operation and openness,” Prof. Cornuel said, adding later that, “China and Europe more than ever should get closer and create a favourable environment for innovation, growth and mutual understanding. No doubt CEIBS is an instrument of this co-operation.”
CEIBS Associate Dean (Research) and Professor of Economics and Finance Xu Bin then delivered a keynote speech on China’s Innovation Potential and Its Global Implication. In his speech, Prof. Xu noted that China’s investment in innovation has led to situation in which “it is inevitable that advanced countries will have direct competition with China.” At the same time, he said that the country’s development has resulted in increased demand for services imported to China and that companies seeking to maintain a competitive advantage “should make more effort to specialise in variety, in quality, and in brand.”
CEIBS Board of Directors Co-chairman and EFMD Honorary Chairman Dr. Gerard Van Schaik moderated the second session of the day, in which he invited participants to join a discussion on the theme of Industrial Approaches in Innovation Cooperation Between China and EU. Panellists featured China-EU Association President Luigi Gambardella; WINNER Technology Co., Inc. President and CEO Mr. Zhang Hongjun (CEIBS EMBA 2013); and DFKI Robotics Innovation Center Bremen Director Prof. Dr. Dr. h.c. Frank Kirchner. During the course of the discussion, participants shared their views on key drivers, incentives and best practices for innovation, and offered suggestions on how China and the EU can work both independently and collaboratively to foster innovation in the future.
Today’s event was co-organised by CEIBS and Bruegel, with support from the EU-China Business Association, the EFMD, Shanghai Institutes for International Studies and the Mission of the People’s Republic of China to the European Union, as is part of the CEIBS Insights 2019 Europe Forum series. The Europe Forum Series coincides with the on-going CEIBS 25th Anniversary Celebration and will wrap up in October with events in both Paris and London. For more details about these and other upcoming CEIBS events, please visit our events page here.
SOURCE China Europe International Business School (CEIBS)
Artificial Intelligence
CleverTap launches Clever.AI, the AI-Driven Edge for Customer Engagement & Retention
Clever.AI will help brands achieve 66% higher conversion rates and 35% boost in operational efficiency
SAN FRANCISCO and MUMBAI, India, May 3, 2024 /PRNewswire/ — CleverTap, one of the leading all-in-one customer engagement and retention platforms, today announced the launch of Clever.AI, its AI engine. With Clever.AI, CleverTap seeks to enable brands with the next generation of AI capabilities required to build human-like understanding of customers and deliver personalized experiences efficiently that resonate with them, ultimately maximizing customer lifetime value.
Clever.AI is built on the foundation of three core AI pillars – Predictive, Generative, and Prescriptive. Clever.AI propels these three pillars to transform the way brands engage with customers and make customer interactions more intelligent, and efficient.
Clever.AI enables brands to become:
Insightful: With Predictive AI capabilities, it forecasts precise business outcomes, helping brands to anticipate customer needs. Clever.AI’s insights are powered by CleverTap’s proprietary TesseractDB™ which ensures data granularity with an extended lookback period, making predictions more accurate, and enabling brands to make informed decisions, resulting in improved marketing ROIEmpathetic: Taking GenAI forward, Clever.AI merges creativity with emotional intelligence, crafting content that resonates on a human level. This empathetic approach helps brands drive higher conversions and engages customers with hyper-personalized experiencesActionable: Leveraging Prescriptive AI capabilities, it provides actionable recommendations to maximize conversions throughout the customer journey by helping brands identify the optimal engagement strategies in real-timePeter Takacs, Digital Product Manager, Burger King said, “I would rate it 10 for its ease of use and numerous possible use cases. We uplifted our marketing campaigns by easily experimenting with multiple possibilities and quickly converging on the optimum one. It opens up a new era of continuous experimentation for us.”
Anand Jain, Co-founder and Chief Product Officer, CleverTap said, “We’re thrilled to unveil Clever.AI, a testament of our pursuit over the last several years in leading the way in adopting the latest tech to transform customer engagement. We will continue to innovate CleverTap’s All-in-One engagement platform with Clever.AI enhancing its precision in predictions, its ability to prescribe intelligent customer experiences strengthened by advanced product analytics and deeper persona profiling to ensure brands can build highly personalized experiences, and campaigns more effectively, ensuring every customer interaction is personalized and outcome driven.”
With Clever.AI, brands have already experienced a boost in conversion with significantly higher operational efficiency. They witnessed a 66 percent increase in conversion rates, 35% boost in operational efficiency and a 3x improvement in click-through rates (CTRs), with an increase across metrics such as purchases, and average order values (AOVs). Moreover, Clever.AI enhanced operational efficiency by simplifying campaign roll-outs, content creation, and experimentation at scale. Clever.AI has helped leading brands like TouchnGo, Swiggy, Burger King add efficiency to their campaigns.
CleverTap will unveil its new AI capabilities through its Spring Release ’24 event slated from 6th May to 9th May, through a series of thought-provoking sessions on how AI can make campaigns more intelligent, efficient, and engaging for brands.
About CleverTap
CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real-time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.
The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.
Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in San Francisco, California, with presence in New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, Jakarta, and Ho Chi Minh.
For more information, visit clevertap.com or follow us on: LinkedIn: https://www.linkedin.com/company/clevertap/X: https://twitter.com/CleverTap
Forward-Looking Statements
Some of the statements in this press release may represent CleverTap’s belief in connection with future events and may be forward-looking statements, or statements of future expectations based on currently available information. CleverTap cautions that such statements are naturally subject to risks and uncertainties that could result in the actual outcome being absolutely different from the results anticipated by the statements mentioned in the press release.
Factors such as the development of general economic conditions affecting our business, future market conditions, our ability to maintain cost advantages, uncertainty with respect to earnings, corporate actions, client concentration, reduced demand, liability or damages in our service contracts, unusual catastrophic loss events, war, political instability, changes in government policies or laws, legal restrictions impacting our business, impact of pandemic, epidemic, any natural calamity and other factors that are naturally beyond our control, changes in the capital markets and other circumstances may cause the actual events or results to be materially different, from those anticipated by such statements. CleverTap does not make any representation or warranty, express or implied, as to the accuracy, completeness, or updated or revised status of such statements. Therefore, in no case whatsoever will CleverTap and its affiliate companies be liable to anyone for any decision made or action taken in conjunction.
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Artificial Intelligence
Appian Named a Leader in the 2024 Gartner® Magic Quadrant™ for Process Mining Platforms Report
LONDON, May 3, 2024 /PRNewswire/ — Appian (Nasdaq: APPN) today announced it has been named a Leader by Gartner in its 2024 Magic Quadrant for Process Mining Platforms report. The report evaluated 18 vendors and their product offerings. For more information, download a complimentary copy of the Gartner Process Mining 2024 report.
Gartner defines Process Mining platforms as tools that deliver visibility and insights to technology innovation leaders that enable smart decision making and strong performance on an organisation’s critical priorities. Features that make Appian a leader in Process Mining, include:
Faster data prep that eliminates complex transformation with always-ready data from multiple sources.Automated process analysis and intelligent recommendations for where and how to take action.A low-code experience for measuring, monitoring, and optimising process performance—all within one platform.”We believe that Appian’s recognition in the Gartner Process Mining Platforms Magic Quadrant underscores our dedication to process excellence. Through Process HQ, we integrate data fabric, process mining, machine learning, and generative AI to streamline manual data prep, enabling businesses to gain insights swiftly and implement improvements easily,” said Michael Beckley, CTO and Founder of Appian. “Our unified approach merges Process Mining with AI-driven process automation, setting a new standard for efficiency and intelligence.”
Business users need greater visibility into the full breadth of their enterprise data and processes in order to maximise operational efficiency and strategic decision-making. By combining the latest technologies in data fabric, process mining, machine learning, and generative AI, Process HQ helps monitor and improve every business process built on Appian. Process HQ makes it easy to reduce costs, risks, and delays, improve compliance, and drive better business outcomes, without the need for costly and time-consuming data collection efforts.
Appian is now an industry leader across its value proposition to Design, Automate, and Optimise the most complex business processes. In addition to today’s announcement, Appian was named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms report, and was ranked #1 for the Business Workflow Automation with Integration Use Case in the 2023 Gartner® Critical Capabilities for Enterprise Low-Code Application Platforms (LCAP) report.
To access the report and to learn more about Appian’s positioning, visit https://ap.pn/3y2ClZy. Register for our upcoming webinar Process Intelligence Made Easy: The Key to Better Business Decisions on June 20, 2024 at 12pm EST to discover how Process HQ can improve business processes.
Gartner disclaimerGartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
About Appian
Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimise even the most complex processes, from start to finish. The world’s most innovative organisations trust Appian to improve their workflows, unify data, and optimise operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, X, and X (UK).
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Artificial Intelligence
Innodisk Introduces iCAP Air: Advancing Air Quality Management through Autonomous Decision-Making
TAIPEI, May 3, 2024 /PRNewswire/ — Innodisk, a global leader in AI solutions, has taken a pivotal step forward in environmental sustainability with the launch of its latest innovation, the “iCAP Air” air quality management solution. This solution empowers businesses worldwide to enhance air quality, sustainability, and human health. Additionally, business can benefit from monthly AI-generated air quality data report, providing valuable insights for informed decision-making.
Leveraging its expertise in edge computing and software and hardware integration, along with the expertise of its subsidiary Sysinno in air quality detection, Innodisk has achieved the development of the “iCAP Air” air quality management solution. This solution integrates advanced technology, including the innovative “iAeris7” air quality detector from Sysinno, to deliver accuracy in detecting temperature, humidity, fine suspended particles (PM2.5), suspended particles (PM10), carbon dioxide (CO2), formaldehyde and total volatile organic compounds (TVOC). It can also be customized to detect NO2, SO2, CO, NH3, and other air factors. At the same time, the iAeris7 device is known for its reliability, patented technology, and various international certifications, including those from SGS and FCC/CE/RoHS/NCC/BSMI.
The solution also includes the “iCAP Air Server,” designed to manage large-scale deployment and data from up to 100 air quality detectors, ensuring seamless integration and efficient operation, even in complex environments. Additionally, iCAP Air provides a user-friendly air quality management platform, enabling organizations to monitor air quality in real-time via a mobile app or internet browser, receive automatic alerts, and optimize air purification or exhaust ventilation system.
iCAP Air is a comprehensive solution that simplifies air quality management for users. It is tailored for medium to large-sized sites or densely populated, enclosed spaces such as medical institutions, smart manufacturing facilities, public transportation hubs, indoor parking facilities, and department stores. Innodisk’s “iCAP Air” air quality management solution represents a milestone for all businesses committed to leveraging technology for the greater good of air quality and society.
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