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Global Contact Center Workforce Optimization (WFO) Market Share Report 2020 with a Breakdown and Analysis of Revenue for Avaya, ComputerTel, Envision, Genesys, Verint, ZOOM Int’l, and 15 Others

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Dublin, June 30, 2020 (GLOBE NEWSWIRE) — The “2020 Contact Center Workforce Optimization Market Share Report” report has been added to ResearchAndMarkets.com’s offering.
This 17th annual edition of the Contact Center Workforce Optimization Market Share Report addresses revenue for fiscal 2019 and provides a rigorous and insightful analysis of the financial performance of the leading and contending WFO suite providers, applications, and sectors. It presents the most detailed and accurate coverage of WFO market activity, including a close examination of the vendors’ performance and 5-year trends for this vital technology sector.The contact center suite market showed healthy growth in 2019. Total company GAAP revenue increased 6.3%, from $3,609.8 million in 2018 to $3,838.6 million in 2019. The contact center WFO segment, in particular, saw strong results in 2019. Contact center WFO revenue grew from $1,855.2 million in 2018 to $2,069.8 million in 2019, an increase of $214.6 million, or 11.6%. The contact center WFO segment hit a significant milestone in 2019 when this mature IT sector exceeded $2 billion in revenue for the first time.In the midst of the coronavirus crisis, with companies transitioning to a work-at-home (WAH) model, contact centers proved their flexibility and agility, setting the stage for future cultural, operational, and technical changes. WFO will play an important role in the new normal world of service following the pandemic; WFO solutions are going to come out of the COVID-19 crisis stronger than they went in. Contact centers are more essential than ever, and organizations will continue to need the capabilities that WFO solutions provide. When economies around the world recover, WFO solutions will attract investments and likely see the start of a replacement cycle. Artificial intelligence (AI), analytics, and automation will be instrumental in the future of contact center applications.The report provides a detailed breakdown and analysis of revenue for the following 21 named vendors: 88, ASC, Aspect, Avaya, Calabrio, ComputerTel, CSI/Virtual Observer, DVSAnalytics, Enghouse, Envision, Genesys, HigherGround, Mitel, NICE, OnviSource, OpenText, Serenova, Verint, VirtualLogger, Xarios, and ZOOM International. (Revenue for Avaya is included at a high level but not in the detailed analyses).The report includes:Total company GAAP revenue and market share analysis for all vendors who sell workforce optimization suites for contact centers and other usesRevenue analysis and market share for the two primary industry categories: enterprise and securityDrill-down analyses of WFO market revenue and market share, from total company to contact-center-only views of the dataRevenue and market share analyses for the two core applications of WFO suites – recording and QMYear-over-year comparisons and analysis of 2018 and 2019 revenue and market share for the total company on a GAAP, contact center WFO, revenue source, and sales-channel basisFive-year revenue trend analyses for total company GAAP revenue, contact center WFO, geography, vertical, revenue source and sales channelFive-year revenue trends by application for 14 workforce optimization segments, including: recording (contact center and non-contact- center), QM, WFM (contact center and non-contact- center), interaction analytics, performance management, surveying/VoC, desktop analytics (DA), RPA, knowledge management (KM), customer journey analytics (CJA), eLearning/coaching and gamificationThe geographical analysis of revenue and market share for North America, Europe, Asia Pacific, and the Caribbean and Latin America (CALA)/Middle East and Africa (MEA) (combined), by the vendor for each regionBack-office/branch revenue and market share analysisRevenue source (license/software, cloud/hosted/software as a service (SaaS), services, and hardware) revenue and market share analysis, by the vendorThis report is a principal resource for vendors, investors, and members of the financial community who want to understand the current status and assess the future performance of the perseverant WFO market and its competitors.Key Topics Covered
Executive SummaryIntroductionFinancial Information SourcesDebates about MethodologyMethodology2019 Total Company GAAP Revenue and Market Share (all WFO-related vendors)2019 Revenue and Market Share by Industry Category2019 WFO and Recording Solutions Revenue and Market Share2019 Contact Center WFO Revenue and Market Share2019 Quality Management Revenue and Market ShareTotal Company GAAP Revenue and Market Share, 2019 vs. 2018 ComparisonTotal Company GAAP Revenue, 2019 vs. 2018 ComparisonTotal Company GAAP Revenue Trends, 2015 – 2019Contact Center Workforce Optimization Revenue, 2019 vs. 2018 ComparisonContact Center WFO Revenue Trends, 2015 – 20192019 WFO and Recording Solutions Revenue and Market Share, by Application2019 Total Voice Recording Revenue and Market Share2019 Contact Center Recording Revenue and Market Share2019 Non-Contact-Center Recording Revenue and Market Share2019 Voice Recording Revenue and Market Share2019 Total Workforce Management Revenue and Market Share2019 Workforce Management Revenue and Market Share, by SegmentWFO Revenue Trends by Geography, 2015 – 20192019 North America (US and Canada) Revenue and Market Share2019 Europe Revenue and Market Share2019 Asia-Pacific Revenue and Market Share2019 Rest-of-World (CALA and MEA) Revenue and Market ShareRevenue Trends by Vertical, 2015 – 20192019 Back-Office/Branch Revenue and Market Share2019 Hardware Revenue and Market Share2019 License/Software Revenue and Market Share2019 Cloud/Hosted/Software-as-a-Service Revenue and Market Share2019 Services Revenue and Market ShareRevenue Source Analysis, 2019 vs. 2018Revenue Source Trends, 2015 – 20192019 Direct Revenue and Market Share2019 Indirect Revenue and Market ShareRevenue by Sales Channel Analysis, 2019 vs. 2018 ComparisonRevenue by Sales Channel Trends, 2015 – 2019Companies Mentioned
88ASCAspectAvayaCalabrioComputerTelCSI/Virtual ObserverDVSAnalyticsEnghouseEnvisionGenesysHigherGroundMitelNICEOnviSourceOpenTextSerenovaVerintVirtualLoggerXariosZOOM InternationalFor more information about this report visit https://www.researchandmarkets.com/r/e2mbc7Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.CONTACT: ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

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Patriot One Provides PATSCAN™ Platform Update

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TORONTO, July 06, 2020 (GLOBE NEWSWIRE) — Patriot One Technologies Inc. (TSX: PAT) (OTCQX: PTOTF) (FRANKFURT: 0PL) (“Patriot One” or the “Company”), offers the latest update on its PATSCAN™ Multi-Sensor Threat Detection Platform.
In May 2020, Patriot One’s Product Development Team responded to the Covid19 Pandemic as part of the Canadian Digital Technology Supercluster Covid19 Program.  The Company secured up to $4.5 million (CAD) in co-investment funding under a two-stage program that includes development and deployment of (i) a thermal screening module that highlights persons presenting with elevated temperatures in real-time, using commodity-priced thermal cameras, (ii) additional computer modules that detect the presence or non-presence of medical and non-medical masks and face coverings, and the ability to highlight persons and problem areas where social distance requirements are not being maintained, and (iii) cross-location temperature monitoring to help the prediction of future outbreaks based on the overall trending and the combination of quantifiable indicators. Stage One comprises up to $2.25 million in investment to demonstrate the development of the modules over a four to six-month timeframe with on-site deployments with five or more co-development customers.  In Stage Two, Patriot One will receive a second investment advance of up to $2.25 million over a six to eight-month timeframe to refine the Health & Safety Modules and redeploy with Stage One partners and customer(s). Patriot One’ s new Health & Safety modules are additional video object recognition solutions that are integrated into the PATSCAN™ Multi-Sensor Threat Detection Platform, which also includes weapon detection, disturbance and fight detection modules.  The Health & Safety Modules use standard medium resolution thermal cameras, powered with the PATSCAN AI software to identify and analyze instances of elevated body temperature.  Any anomalous detection outside a nominal body temperature range will result in an immediate alert, which will be instantly transmitted to onsite security for further action.  In addition, Patriot One’s Xtract.ai division, in collaboration with Amazon Web Services, Vancouver General Hospital, University of British Columbia (“UBC”), and SapienML, helped radiologists identify the increased risk of the COVID19 virus.   This  project was led by Dr. Savvas Nicolaou and Dr. William Parker and supported by the UBC Community Health and Wellbeing Cloud Innovation Center (UBC-CIC) which has a mission to solve real-world challenges that materially benefit British Columbia and the world.  Data captured from CT and X-ray scans from around the world, are being reviewed and annotated by 4 radiologists, who are labelling each image to segment them into three classes: background, normal lung, and Ground Glass Opacity (“GGO”). The percentage of lung volume affected by GGO is a leading indicator for COVID-19, and the development of an automated approach to assess this can greatly assist medical practitioners to quickly diagnose early onset of the virus. Beyond the PATSCAN VRS modules highlighted above, Patriot One’s product and engineering teams have been hard at work on the development of the PATSCAN™ Multi-Sensor Gateway, which combines multiple sensors with select proprietary detection technologies into one gateway system.  As shared previously, by combining multiple sensors with the PATSCAN Artificial Intelligence neural network system (developed by the XTRACT.ai team), the Gateway’s overall performance level is dramatically enhanced and shows improved detection of personal concealed weapons..  The Patriot One product and engineering teams have been working side-by-side on the development and testing of the integrated Gateway solution. The result is a leading-edge, touchless detection technology that will save lives and modern society’s way of life. The PATSCAN™ Multi-Sensor Gateway will help protect on-site security, staff and visitors against weapons and other physical threats at building and venue entrances, as well as help identify potential viral threats with the addition of the thermal video recognition module. The PATSCAN™ Multi-Sensor Gateway (MSG 1.0) for Fastlane threat detection is planned for release to the North American market in August 2020 with several Gateway trial installations starting as early July 2020. In other news, Patriot One announces it has engaged Native Ads Inc. (“Native Ads”) to execute a comprehensive digital media marketing campaign for the Company.  This programmatic digital advertising campaign will run for 12 weeks for a total spend of US$120,000, including content creation, web development, media buying and distribution, advertising creative development, campaign reporting and optimization.Respectfully“Martin Cronin”Martin Cronin, CEOAbout Patriot One
Patriot Ones’ mission is to deliver innovative threat detection and counter-terrorism solutions for safer communities. Our PATSCAN™ Multi-Sensor Covert Threat Detection Platform provides a network of advanced sensor technologies with powerful next generation AI/machine learning software. The network can be covertly deployed from far perimeter to interiors across multiple weapons-restricted facilities. The PATSCAN™ platform identifies and reports threats wherever required; car park, building approach, employee & public entryways and inside the facilities. Each solution in the platform identifies weapons, related threats or disturbances, or potential health and safety threats for immediate security response. Our motto Deter, Detect and Defend is based on the belief that widespread use of the PATSCAN™ platform will act as an effective deterrent to diminish the epidemic of active threats around the globe. For more information, visit: www.patriot1tech.com or follow us on Twitter and Facebook.
About Native Ads
Native Ads is a full-service ad agency and operator of a programmatic ad exchange. Neither Native Ads, nor any of its directors and officers, own any securities of the Company.
For further information, please contact:Patriot One Inquiries
info@patriot1tech.com
www.patriot1tech.com
Investor Relations
John Martin, Patriot One                                   
+1 (888) 728-1332                                                                             
johnm@patriot1tech.com                                                                
Media Contacts:
Scott Ledingham, Patriot One                                          
+1-613-806-7135                                                                               
scott@prmedianow.com
CAUTIONARY DISCLAIMER STATEMENT:
No securities exchange has reviewed nor accepts responsibility for the adequacy or accuracy of the content of this news release. This news release contains forward-looking statements relating to system sales, product development, licensing, commercialization and regulatory compliance issues and other statements that are not historical facts. Forward-looking statements are often identified by terms such as “will”, “may”, “should”, “anticipate”, “expects”,” believes”, and similar expressions. All statements other than statements of historical fact, included in this release are forward-looking statements that involve risks and uncertainties. There can be no assurance that such statements will prove to be accurate and actual results and future events could differ materially from those anticipated in such statements. Important factors that could cause actual results to differ materially from the Company’s expectations include counterparty default and other risks detailed from time to time in the filings made by the Company with securities regulations. The reader is cautioned that assumptions used in the preparation of any forward-looking information may prove to be incorrect. Events or circumstances may cause actual results to differ materially from those predicted, as a result of numerous known and unknown risks, uncertainties, and other factors, many of which are beyond the control of the Company. The reader is cautioned not to place undue reliance on any forward-looking information. Such information, although considered reasonable by management at the time of preparation, may prove to be incorrect and actual results may differ materially from those anticipated. Forward-looking statements contained in this news release are expressly qualified by this cautionary statement. The forward-looking statements contained in this news release are made as of the date of this news release and the Company will update or revise publicly any of the included forward-looking statements only as expressly required by applicable law.
Neither the Toronto Stock Exchange (TSX) nor its Regulation Services Provider (as that term is defined in policies of the TSX) accepts responsibility for the adequacy or accuracy of this release. 

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Global Automotive Predictive Technology Market Outlook (2019 to 2027) – Featuring Visteon, Bosch & Valeo Among Others

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Dublin, July 06, 2020 (GLOBE NEWSWIRE) — The “Automotive Predictive Technology – Global Market Outlook (2019-2027)” report has been added to ResearchAndMarkets.com’s offering.On Board DiagnosisAdvanced Driver-Assistance Systems (ADAS)Vehicle Types Covered:Commercial VehiclesPassenger VehiclesEnd Users Covered:InsurersFleet OwnersRegions Covered:USCanadaMexicoEuropeGermanyUKItalyFranceSpainRest of EuropeAsia PacificJapanChinaIndiaAustraliaNew ZealandSouth KoreaRest of Asia PacificSouth AmericaArgentinaBrazilChileRest of South AmericaMiddle East & AfricaSaudi ArabiaUAEQatarSouth AfricaRest of Middle East & AfricaWhat the report offers:Market share assessments for the regional and country-level segmentsStrategic recommendations for the new entrantsCovers Market data for the years 2018, 2019, 2020, 2024 and 2027Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)Strategic recommendations in key business segments based on the market estimationsCompetitive landscaping mapping the key common trendsCompany Profiling with detailed strategies, financials, and recent developmentsSupply chain trends mapping the latest technological advancementsKey Topics Covered:Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.CONTACT: ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

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Retail Analytics Market to Reach USD 17.84 Billion by 2027; Rising Adoption of Omnichannel Model to Accelerate Growth: Fortune Business Insights™

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Pune, July 06, 2020 (GLOBE NEWSWIRE) — The global retail analytics market is expected to gain traction from the increasing adoption of omnichannel models by the prominent organizations. This model aids in collecting vast amounts of raw consumer data and voices from various channels across markets. It is nowadays lowering the number of physical stores and surging the number of applications and websites that can be easily operated from smartphones. This information is given by Fortune Business Insights™ in a recent report, titled, “Retail Analytics Market Size, Share and Covid-19 Impact Analysis, By Type (Software and Services), By Deployment (On-Premise and Cloud), By Retail Store Type (Hypermarkets and Supermarkets, and Retail Chains), By Function (Customer Management, Supply Chain Management, Merchandising, In-Store Operations, and Strategy & Planning) and Regional Forecast, 2020-2027.” The report further states that this market size was USD 4.12 billion in 2019 and is projected to reach USD 17.84 billion by 2027, exhibiting a CAGR of 21.4% during the forecast period.This Report Answers the Following Questions:How will the changing consumer behavior affect the market?Which region is expected to lead in the near future?Which segment would dominate the market in the coming years?What is the current competitive scenario of the market?Rising Usage of AI & Machine Learning to Skyrocket Demand The increasing usage of machine learning (ML) and artificial intelligence (AI) is enhancing the customer experience, as well as sales. Retailers will be able to gain insights and analyze the data about the prices, sales, and quantity to reach their target customers. The integration of such technologies in retail analytics would help in providing unique product recommendations to the customers based on their generated data. AI is also capable of correcting inventory distortion, enhancing product development, and optimizing supply chain. These factors are expected to propel the retail analytics market growth in the coming years.How will COVID-19 Pandemic Affect the Global Market?Owing to the social distancing norms and stay-at-home initiatives by the governments of several countries, people are shifting rapidly towards the e-commerce platforms.The demand for customer-level analytics is growing because of the increasing online grocery shopping practices.As such changing consumer behaviors are putting more stress on the supply chain, organizations are focusing on adopting AI to develop smart retail analytics.Numerous companies are persistently striving to deliver efficient solutions for forecasting customer demand & finances, as well as managing product supply.The above-mentioned factors prove that the market would exhibit average growth during the current situation.Segment-Customer Management Segment to Grow Steadily Owing to Changing Consumer BehaviorBased on function, the market is segregated into strategy & planning, in-store operations, merchandising, supply chain management, and customer management. Out of these, the customer management segment generated 21.6% market share in 2019. This growth is attributable to the rapid changes in the behaviors of the consumers. Most of the retail chains are presently focusing on customer satisfaction. It is resulting in the increasing adoption of this analytics platforms by them.High Demand for Personalized Shopping to Favor Growth in North AmericaIn terms of geography, North America held USD 1.61 billion revenue in 2019 and is likely to dominate throughout the forthcoming years backed by the increasing usage of advanced solutions in the retail sector. In addition to that, the presence of a large number of prominent retail chains, hypermarkets, and supermarkets in this region would augment growth. Besides, the rising inclination of the consumers towards personalized shopping experience is expected to help the retailers in adopting retail analytics platforms at a fast pace. It would surge their consumer bases.Asia Pacific, on the other hand, is set to grow steadily backed by the rising usage of smartphones and broadband internet services by the masses in this region. The renowned retailers are also looking forward to investing in broadening their footprints in the developing countries. Europe is set to grow considerably backed by the existence of several reputed retailers in this region. They are mainly operating from countries, such as Spain, Italy, France, and Germany.Competitive Landscape-Key Players Focus on Launching Novel Solutions to Strengthen Their Positions The market houses a large number of organizations that are constantly trying to keep up with the latest trends. They are incorporating various technologies in retail analytics to generate more sales and strengthen their positions in the global market. Below are two of the latest industry developments:December 2019: SPINS, LLC partnered up with Symphony RetailAI to integrate SPINS Product Intelligence into the latter’s CINDE Sales and Customer Insights. It would aid in bringing on-demand access to point-of-sale and customer data, thereby delivering an improved understanding of the purchasing behaviors of consumers.January 2019: IBM showcased its latest AI-powered innovations at the National Retail Federation’s 2019 Big Show. These would help the retail industry in propelling the customer experience by offering appropriate tools, specially designed to optimize business and worker performances.
List of the Leading Companies Operating in the Retail Analytics Market. They are as follows:
ALTEN Calsoft Labs Private LimitedFLIR Systems, Inc.Fractal Analytics IncHCL Technologies LimitedIBM CorporationMicrosoft CorporationOracle CorporationQlikTech International A.B.Salesforce.com, Inc.SAP SETableau Software, LLCWipro LimitedIntroductionDefinition, By SegmentResearch ApproachSourcesExecutive SummaryMarket DynamicsDrivers, Restraints, and OpportunitiesEmerging TrendsKey InsightsMacro and Micro Economic IndicatorsImpact of COVID-19Short-term ImpactLong-term ImpactKey Industry Developments – In Response to the COVID-19 ImpactConsolidated SWOT Analysis of Key PlayersPorter’s Five Force AnalysisGlobal Retail Analytics Market Analysis, Insights and Forecast, 2016-2027Key Findings / SummaryMarket Size and Forecast – By Type (Value)SoftwareServicesMarket Size and Forecast – By Deployment (Value)On PremiseCloudMarket Size and Forecast – By Retail Store Type (Value)Hypermarkets and SupermarketsRetail ChainsMarket Size and Forecast – By Function (Value)Customer ManagementSupply Chain ManagementMerchandisingIn-Store OperationsStrategy and PlanningMarket Size and Forecast – By Region (Value)North AmericaEuropeAsia PacificMiddle East & AfricaLatin AmericaTOC Continued…!!!
Cloud Analytics Market Size, Share & Industry Analysis, By Deployment Type (Public Cloud, Private Cloud, and Hybrid Cloud), By Organization Size (Small And Medium-Sized Enterprises (SMEs) and Large Enterprises), By End-User (BFSI, IT and Telecommunications, Retail and Consumer Goods, Healthcare and Life Sciences, Manufacturing, Education, and Others) and Regional Forecast, 2019-2026
Blockchain in Retail Market Size, Share & Industry Analysis, By Component (Platform, Services), By Provider (Application and solution provider, Middleware provider Infrastructure, Protocol Provider), By Organization Size (Large Enterprises, Small & Medium Enterprises) Others and Regional Forecast, 2019-2026Retail Clinics Market Size, Share and Global Trend By Location (Departmental Stores, Shopping Malls, Retail Stores, Others) By Ownership (Standalone, Hospital-owned, Investor-owned, Others), By Mode of Payment (Insurance, Out-of-Pocket) and Geography Forecast till 2026E-Retail Market Size, Share and Global Trend By Type (Marketplace, Third party e-retailers, Own website), By Products Category (Clothing and Footwear, Accessories and others) and Geography Forecast till 2025Retail Cloud Market Size, Share & Industry Analysis, By Model Type (Infrastructure as a Service, Platform as a Service and Software as a Service), By Deployment (Public, Private and Hybrid Cloud), By Solution (Supply Chain Management, Workforce Management, Customer Management, Reporting & Analytics, Data Security, Omni-Channel), By Enterprise Size (Small & Medium and Large Enterprise) and Regional Forecast, 2019-2026Wi-Fi Analytics Market Size, Share and Global Trend By Deployment (On-Premise & Cloud-Based), By End User (Retail, Hospitality and others), By Applications (Marketing &, Advertising, Customer Behaviour and Security Management, Customer Engagement and Experience Management) and Geography Forecast till 2025

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