Artificial Intelligence
CIO Leadership: What’s Next for CIOs and the Business Will Drive the Dialogue at the HMG Live! Dallas CIO Executive Leadership Summit
WESTPORT, Conn., Dec. 04, 2020 (GLOBE NEWSWIRE) — HMG Strategy, the world’s #1 digital platform for connecting technology executives to reimagine the enterprise and reshape the business world, will draw on its peer-focused, research driven content at its 2020 HMG Live! Dallas CIO Executive Leadership Summit on December 7. HMG Strategy has produced more than 90 digital events since March, bringing together the world’s most distinguished and innovative technology leaders to discuss the most pressing leadership, strategic, cultural, technological and career challenges technology executives face today.
Engaging topics that technology leaders will be discussing at the event include how CIOs can use technology and their business savvy to guide the business forward, addressing the need for speed in delivering real-time insights to the executive team, and how cloud computing is changing the business and the future of work.
“We’ve come a long way since March and we’ve learned countless ways to improve business models going forward,” said Hunter Muller, President and CEO of HMG Strategy. “The lessons 2020 gave us are going to carry weight decades into the future. CIOs, CISOs and other technology executives have a unique opportunity to be the leaders of this movement.”
Notable technology leaders speaking at the 2020 HMG Live! Dallas CIO Executive Leadership Summit on December 7 will include:
- Renee Arrington, President and COO, Pearson Partners International, Inc.
- Jason Beard, Sr. Director, Data Strategy & Governance, Informatica,
- Dr. David Bray, Inaugural Director, Global GeoTech Center & Commission, Atlantic Council
- Ryan Brown, Chief Cloud Architect, Visa
- Glenn Chisholm, Co-Founder & CEO, Obsidian Security
- Ross Clanton, Chief Architect, Managing Director – Technology Transformation, American Airlines
- Patricia Connolly, CEO, Founding Partner, SMC Squared
- Nancy Flores, EVP, Chief Information and Technology Officer, McKesson Corporation
- Jamie Frost, President, DFW SIM Chapter; CIO, Revolution Retail Systems, LLC
- Chris Gates, Group CIO and SVP Hosting Services, Allstate
- Nikhil Gupta, Co-Founder & CEO, ArmorCode Inc.
- Will Hargis, Executive Director of Engineering, Toyota Connected North America
- Steve Kendrick, President, KER Partners
- Rusty Kennington, CIO, Henry Company
- Monti Knode, Director of Customer Success, Horizon3.ai
- Simon Longbottom, VP, Digital Media Business and Enterprise Offerings, Adobe
- Mark Polansky, Senior Partner, Technology Officers Practice, Korn Ferry
- John Repko, EVP & CIO, AIG
- Trevor Schulze, SVP & CIO, RingCentral
- Thomas Sweet, VP IT, GM Financial
- Allen Terleto, Field CTO, Redis Labs
- Mary Von Ahnen, SVP & CIO, Fossil
- Joon Yoon, Technology Officers Practice, Egon Zehnder
Valued partners for the 2020 HMG Live! Dallas CIO Executive Leadership Summit on December 7 will include Adobe, Appian, Aryaka, Darktrace, Forescout Technologies, Globant, Informatica, NPower, Obsidian, PagerDuty, Redis Labs, RingCentral, SIM Dallas Fort Worth, SMC Squared, Sonatype, Tessian, and Tanium.
To learn more about the 2020 HMG Live! Dallas CIO Executive Leadership Summit and to register for the event, click here.
UPCOMING EVENTS
HMG Strategy will be hosting its 2020 HMG Live! Southern California CIO Executive Leadership Summit on December 8. Topics to be discussed at this event will include developing and adapting to new business models in order to survive, becoming boardroom-ready as a CIO, and reflections on career-defining moments from a panel of top technology executives.
Prominent technology executives speaking at this event include:
- Lucy Avetisyan, Associate Vice Chancellor, CIO, University of California, Los Angeles
- Dr. David Bray, Inaugural Director, Global GeoTech Center & Commission, Atlantic Council
- Scott Cadwalader, Managing Partner, Diligent Partners, LLC
- Sean Collins, Senior Manager, Systems Engineering, Nutanix
- Julie Cullivan, Chief Technology & People Officer, Forescout Technologies, Inc.
- Carol Fawcett, Corporate VP & CIO, Golden State Foods
- Ursuline Foley, Board Member & Strategic Advisor, Provident Bank
- Daphne Jones, Board of Directors AMN Healthcare, Barnes Group, Inc. and Masonite International; Founder, Destiny Transformations Group
- Ralph Loura, SVP IT & CIO, Lumentum
- Joel Manfredo, CIO, Motion Picture Industry Pension & Health Plans
- Israel Martinez, Industry Advisory to DHS Cyberstorm, U.S. Department of Homeland Security
- Thomas Phelps, VP of Corporate Strategy & CIO, Laserfiche
- Rob Pickering, Sr. Director of Now on Now, ServiceNow
- Sarah Richardson, MBA, ACC, DTM, CHCIO, FCHIME, Healthcare Leadership Executive, Certified Career Coach, SuperConnector
- Dr. Anne W. Rimoin, Professor, Department of Epidemiology, UCLA School of Public Health
- Trevor Schulze, SVP & CIO, RingCentral
- Margot Sharapova, Global CIO, Incitec Pivot Ltd.
Valued partners for the 2020 HMG Live! Southern California CIO Executive Leadership Summit on December 8 will include Appian, Aryaka, Darktrace, Globant, Forescout Technologies, Nutanix, Obsidian, PagerDuty, RingCentral, ServiceNow, SIM Southern California, Sonatype, Tanium, and Tessian.
To learn more about the 2020 HMG Live! Southern California CIO Executive Leadership Summit and to register for the event, click here.
HMG Strategy will also be hosting its 2020 HMG Live! Financial Services CIO Executive Leadership Summit on December 10. Topics to be discussed at this event will include opportunities to grow the business and secure the future of work, use cases for leveraging robotic process automation (RPA) in financial services, and new technologies that can drive businesses towards success.
Prominent technology executives speaking at this event include:
- Lekha Banerjee, Chief Architect & Futurist
- Susan Certoma, Board Director, Executive Leader, Strategic Advisor, Point2Point
- Chuck Gray, Partner, Egon Zehnder
- Rocco Grillo, Managing Director – Global Cyber Risk Services, Alvarez & Marsal
- Roger Hale, CSO, BigID
- Brendan Hannigan, CEO and Co-Founder, Sonrai Security
- Fred Harris, Head of Cybersecurity Risk, Data Risk, and IT Risk, Societe Generale Corporate and Investment Banking
- Naveed Iqbal, Business Technology Executive – Trading Systems, Bank of America Merrill Lynch
- Dutt Kalluri, SVP Office of CIO/SVP Global Technology, Broadridge
- David Morris, Founder, Chairman & CEO, HiPER Solutions
- Harry Moseley, Global CIO, Zoom
- Pat Phelan, VP Market Research, Rimini Street
- Tim Sadler, Co-Founder and CEO, Tessian
- Phil Schneidermeyer, Managing Director, CIO Search Group
- Parthiv Shah, CISO, Signature Bank
- Stephen Spagnuolo, NA Digital Security & Risk, Stanton Chase
- Allen Terleto, Field CTO, Redis Labs
- J.R. Tietsort, CISO, Darktrace
Valued partners for the 2020 HMG Live! Financial Services CIO Executive Leadership Summit on December 10 will include Appian, ArmorCode, Inc., Aryaka, BigID, Darktrace, Forescout Technologies, Genesys Works, Globant, Horizon3.ai, NPower, Observe.AI, Obsidian, PagerDuty, Redis Labs, Rubrik, Sonatype, Sonrai Security, Tessian, Tanium, and Zoom.
To learn more about HMG Strategy’s upcoming CIO & CISO summits, click here.
UPCOMING WEBINARS & DIGITAL ROUNDTABLES
HMG Strategy has also received exceptional interest in its webinars through the strength of the 400,000+ technology executives in its community and the quality of the content it delivers. HMG Strategy has scheduled multiple 30-to-60-minute webinars over the next few months with an arsenal of innovative technology companies such as Citrix, Darktrace, HCL Technologies, Ivanti, Moveworks, Nutanix, Okta, OutSystems, PagerDuty, RangeForce, RingCentral, UiPath, Zoom, Zscaler, and Zylo.
HMG Strategy will be hosting its next webinar on December 8 – The HMG Security Innovation Accelerator Panel. HMG Strategy hosted its first Security Innovation Accelerator Panel on Nov. 11 with enormous success, drawing CISOs and security leaders from around the world to hear from the CEOs and founders of emerging enterprise cybersecurity technology companies on how their companies are differentiated in the market and the cybersecurity challenges they solve for their customers.
In the December webinar, featured speakers will include George Avetisov, Co-Founder and CEO, HYPR; Glenn Chisholm, Co-Founder and CEO, Obsidian Security; Nikhil Gupta, Co-Founder and CEO, ArmorCode Inc.; and Ali Golshan, Co-Founder and CTO, StackRox.
To learn more about this webinar and to register for the event, click here.
On December 9th, HMG Strategy will host a digital roundtable powered by Moveworks entitled ‘Supporting the Work-From-Home Enterprise: 3 Secrets of the Successful Service Desk.’ In this interactive digital roundtable where participants can ask questions and share insights, Bhavin Shah, CEO & Founder of Moveworks, will share examples of leading enterprise companies that are using artificial intelligence to provide real-time tech support to remote employees, autonomously resolve IT tickets via deep integrations and dramatically reduce the mean time to resolution of IT issues.
To learn more about this digital roundtable and to register for the event, click here.
On December 16th, HMG Strategy will host two separate webinars powered by Zoom. The first, Forward Thinking on the Future Digital Workplace, which kicks off at 1 p.m. ET/10 a.m. PT, will focus on how CIOs and technology executives must focus on what the future of work will look like and how they can best position their companies and team members to remain engaged and productive for the long haul.
To learn more about this webinar and to register for the event, click here.
At 3 p.m. ET/12 p.m. PT that same day, HMG Strategy will also host a webinar powered by Zoom entitled ‘Protecting the Hybrid Enterprise.’ In this event, which is tailored for CISOs and security leaders, top security executives will share the steps they’re taking to protect the enterprise as their organizations shift to hybrid work models. These issues include security associated with remote staff bringing unsecured personal devices into the office as well as securing data properly as employees repeatedly transition between in-office and remote workspaces.
To learn more about this webinar and to register for the event, click here.
Click here to view HMG Strategy’s complete calendar of upcoming and on-demand webinars.
Connecting Enterprise Technology Buyers with the Right Vendors
In the absence of large, national conferences or trade shows, CIOs and technology executives are seeking new ways to connect with their peers and find new business partners to help them drive innovation that can enable their companies to survive and grow.
Meanwhile, sales and marketing professionals at enterprise technology companies are looking for successful ways to engage with senior technology leaders and target accounts. HMG Strategy has harmonized these interests by creating the HMG Marketplace.
HMG Strategy’s high-powered Marketplace transforms the time-consuming request-for-information (RFI) process for CIOs and other technology buyers. Now, technology buyers can indicate the types of technologies and services they’re currently interested in and be matched with a prospective provider to make the connection.
“The HMG Marketplace essentially serves as a reference center to connect the right technology buyers with the right technology providers at the right time,” said Hunter Muller, President and CEO of HMG Strategy. “By filling out a short needs assessment survey, CIO, CTOs and other technology executives are connected with executive leaders and subject matter experts from technology companies to have focused, relevant discussions.”
Charter members that are actively participating in the HMG Marketplace include Appian, Aryaka, Darktrace, Forescout Technologies, Globant, Ivanti, Obsidian Security, PagerDuty, Slack, Sonatype, Tanium and Tessian.
“It’s challenging for all of us that we can’t all be together at these events,” says Nicole Eagan, Chief Strategy & AI Officer at Darktrace. “But the next best thing is being able to connect through the Marketplace. We’re committed that you won’t be meeting with a salesperson – you’ll be meeting with myself and the Darktrace executive team. You’ve got CIOs and CISOs who will attend these meetings and we would love the opportunity to catch up and strategize together.”
How it Works
After attending an HMG Strategy Executive Leadership Summit, an attendee is redirected to the HMG Marketplace, where they are prompted to fill out a short needs analysis survey to indicate their current technology needs. From there, an HMG Strategy customer relationship specialist evaluates the survey information and schedules a meeting between the technology buyer and the most suitable technology partner in the Marketplace based on the buyer’s interests.
While in the Marketplace, the technology buyer is presented with a menu of options to choose from, including an option to view customer testimonials for that vendor and the business problem that was addressed. Sponsor partners receive highly qualified leads because of the strength of relationships inherent in the HMG network combined with the specific technology or service interest indicated by the buyer.
The HMG Marketplace offers multiple benefits to both technology buyers and vendors:
- Precision matching of buyer needs with vendor capabilities — Enterprise buyers can fill out a short needs analysis survey that is used by HMG Strategy’s Customer Relationship Management team to identify the vendor that’s best suited to address their requirements.
- Accelerates the sales process for both buyers and sellers – Buyers and sellers quickly identify one another through the needs analysis process and associated reference materials
- Ensures Quality Discussions – CIOs, CTOs, CISOs and other technology buyers are qualified based on their true interest and by a set of characteristics (size, industry, types of technology/service interests, spend parameters, etc.). Buyers are paired with technology suppliers based on their domains and areas of expertise to avoid wasting time
- Drives Higher Conversion and Close Rates for Providers –The HMG Marketplace accelerates high-quality deal flow in challenging times and enables technology providers to lower their customer acquisition costs
To learn more about the HMG Marketplace and explore the digital assets that are available there, click here.
About HMG Strategy
HMG Strategy is the world’s leading digital platform for connecting technology executives to reimagine the enterprise and reshape the business world. Our regional and virtual CIO and CISO Executive Leadership Series, authored books and Digital Resource Center deliver unique, peer-driven research from CIOs, CISOs, CTOs and technology executives on leadership, innovation, transformation and career ascent. HMG Strategy also produces the HMG Security Innovation Accelerator Panel, a new webinar series that’s designed to connect enterprise CISOs and security leaders with the most innovative cybersecurity companies from across the world.
The HMG Strategy global network consists of over 400,000 senior IT executives, industry experts and world-class thought leaders.
To learn more about the 7 Pillars of Trust for HMG Strategy’s unique business model, click here.
HMG Strategy: Your #1 Trusted Digital Platform Connecting Technology Executives to Reimagine the Enterprise and Reshape the Business World.
Tom Hoffman
203-221-2702
[email protected]
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Artificial Intelligence
Identity Governance & Administration Market Projected to Reach $24.42 billion by 2030 – Exclusive Report by 360iResearch
PUNE, India, April 25, 2024 /PRNewswire/ — The report titled “Identity Governance & Administration Market by Component (Services, Solution), Modules (Access Certification & Compliance Control, Access Management, Identity Lifecycle Management), Organization Size, Deployment, Vertical – Global Forecast 2024-2030” is now available on 360iResearch.com’s offering, presents an analysis indicating that the market projected to grow from a size of $8.46 billion in 2023 to reach $24.42 billion by 2030, at a CAGR of 16.34% over the forecast period.
“Navigating Global Identity Governance With Key Strategies for Digital Security and Compliance”
Identity governance and administration (IGA) has emerged as a critical policy-driven approach aimed at fortifying digital identities within organizations, ensuring that proper access is provided to the right individuals for valid reasons. Across the globe, the demand for IGA solutions is on the rise, driven by the need to tackle sophisticated cyber threats, comply with stringent data protection laws, and adapt to the digitization wave sweeping through industries. Challenges include integrating these solutions with pre-existing IT frameworks, primarily in organizations reliant on legacy systems. The North American market, led by the United States and Canada, is at the forefront of this expansion, embracing technological advancements and stringent regulatory standards. Meanwhile, the Europe, Middle East, and Africa (EMEA) region is navigating its unique landscape, with the EU focusing heavily on compliance through GDPR and the Middle East and Africa gradually recognizing the value of digital security. The Asia-Pacific region is witnessing a significant uptrend in IGA solutions adoption, spurred by digital transformation initiatives and cybersecurity awareness, with China and India playing pivotal roles. This global perspective highlights the universal importance of IGA in today’s digital era, highlighting the critical balance between innovation, security, and regulatory compliance in safeguarding digital identities.
Download Sample Report @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
“Navigating the New Normal With The Crucial Role of Identity Governance in Securing Hybrid Work Environments”
As businesses globally embrace the fusion of remote and traditional office work, the need for secure, hybrid workspaces becomes paramount. The shift toward flexible working models, accelerated by the COVID-19 pandemic, highlights the importance of cybersecurity and accessibility in ensuring operational continuity and a better work-life balance. Identity governance & administration (IGA) systems emerge as essential tools within this evolving work landscape. They enable organizations to manage digital identities and access rights effectively, safeguarding sensitive data against unauthorized access across diverse working environments. By ensuring that only credentialed employees can access critical information, regardless of their physical location, IGA solutions stand at the forefront of maintaining cybersecurity compliance and operational integrity. This development signifies a growing demand for robust identity governance frameworks, ensuring businesses remain resilient and secure in remote work and beyond.
“Elevating Security and Efficiency in Organizations through Specialized Identity Governance & Administration Services”
Managed and professional services provide organizations with the specialized expertise necessary for optimizing the performance and security of identity governance & administration (IGA) systems, eliminating the need for such in-depth knowledge internally. Businesses benefit from advanced skills that enhance system functionality and safeguard sensitive data by outsourcing specific IGA tasks. From the initial stages of integration and implementation, ensuring seamless incorporation with existing infrastructures, to ongoing support and maintenance for consistent system reliability and up-to-dateness, these services form the foundation of effective IGA strategies. Furthermore, training and consulting play a pivotal role, equipping companies with the understanding and capability to utilize their IGA systems to the fullest. IGA solution is a critical technological tool designed to streamline the management of user access rights across organizations, bolstering security, operational efficiency, and compliance with regulatory standards. This comprehensive approach to IGA facilitates a more secure, efficient, and compliant organizational environment, empowering businesses to focus on core objectives and ensure their data remains protected.
Request Analyst Support @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
“International Business Machines Corporation at the Forefront of Identity Governance & Administration Market with a Strong 7.09% Market Share”
The key players in the Identity Governance & Administration Market include Broadcom, Inc., SAP SE, Oracle Corporation, Microsoft Corporation, International Business Machines Corporation, and others. These prominent players focus on strategies such as expansions, acquisitions, joint ventures, and developing new products to strengthen their market positions.
“Introducing ThinkMi: Revolutionizing Market Intelligence with AI-Powered Insights for the Identity Governance & Administration Market”
We proudly unveil ThinkMi, a cutting-edge AI product designed to transform how businesses interact with the Identity Governance & Administration Market. ThinkMi stands out as your premier market intelligence partner, delivering unparalleled insights with the power of artificial intelligence. Whether deciphering market trends or offering actionable intelligence, ThinkMi is engineered to provide precise, relevant answers to your most critical business questions. This revolutionary tool is more than just an information source; it’s a strategic asset that empowers your decision-making with up-to-the-minute data, ensuring you stay ahead in the fiercely competitive Identity Governance & Administration Market. Embrace the future of market analysis with ThinkMi, where informed decisions lead to remarkable growth.
Ask Question to ThinkMi @ https://app.360iresearch.com/library/intelligence/identity-governance-administration
“Dive into the Identity Governance & Administration Market Landscape: Explore 197 Pages of Insights, 654 Tables, and 26 Figures”
PrefaceResearch MethodologyExecutive SummaryMarket OverviewMarket InsightsIdentity Governance & Administration Market, by ComponentIdentity Governance & Administration Market, by ModulesIdentity Governance & Administration Market, by Organization SizeIdentity Governance & Administration Market, by DeploymentIdentity Governance & Administration Market, by VerticalAmericas Identity Governance & Administration MarketAsia-Pacific Identity Governance & Administration MarketEurope, Middle East & Africa Identity Governance & Administration MarketCompetitive LandscapeCompetitive PortfolioInquire Before Buying @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
Related Reports:
Privileged Identity Management Market – Global Forecast 2024-2030Identity & Access Management Professional Services Market – Global Forecast 2024-2030Digital Identity Solutions Market – Global Forecast 2024-2030About 360iResearch
Founded in 2017, 360iResearch is a market research and business consulting company headquartered in India, with clients and focus markets spanning the globe.
We are a dynamic, nimble company that believes in carving ambitious, purposeful goals and achieving them with the backing of our greatest asset — our people.
Quick on our feet, we have our ear to the ground when it comes to market intelligence and volatility. Our market intelligence is diligent, real-time and tailored to your needs, and arms you with all the insight that empowers strategic decision-making.
Our clientele encompasses about 80% of the Fortune Global 500, and leading consulting and research companies and academic institutions that rely on our expertise in compiling data in niche markets. Our meta-insights are intelligent, impactful and infinite, and translate into actionable data that support your quest for enhanced profitability, tapping into niche markets, and exploring new revenue opportunities.
Contact 360iResearchMr. Ketan Rohom360iResearch Private Limited,Office No. 519, Nyati Empress,Opposite Phoenix Market City,Vimannagar, Pune, Maharashtra,India – 411014.Email: [email protected]: +1-530-264-8485India: +91-922-607-7550
To learn more, visit 360iresearch.com or follow us on LinkedIn, Twitter, and Facebook.
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Artificial Intelligence
Enghouse Video Partners With SONIFI Health To Deliver Advanced Telehealth Solutions In Hospital Rooms
MARKHAM, ON, April 25, 2024 /PRNewswire/ — Enghouse Video, a global leader in cutting-edge video technology solutions, today announced its partnership with SONIFI Health, enhancing virtual care in hospital settings.
SONIFI Health is a leading U.S. healthcare technology company based in Sioux Falls, South Dakota. The new partnership leverages and integrates Enghouse Video room systems technology to support SONIFI Health’s commitment to expanding telehealth applications and system optimizations in hospital settings.
Enghouse’s VidyoRooms solution, a sophisticated video conferencing technology that combines both software and hardware solutions, has been fully integrated into SONIFI Health’s interactive TV systems. This integration provides up to 4K high-quality video conferencing, multi-party sessions and robust security features that ensure full compliance with healthcare regulations.
Enghouse Video offers an immersive telehealth platform to support collaborative interdisciplinary care, improved patient outcomes and cost savings. The platform is flexible and simple, delivering the reliability, interoperability, and scalability needed for today’s healthcare environment. A key strength of the partnership is its offering of back-end integrations like patient portals, medical devices, EMR, tele-sitting, remote patient observation and consultation.
“Hospitals can choose the telehealth partner that’s right for them, and we incorporate that solution with interactive TV,” said Brian Nido, SONIFI Health’s Vice President of Customer Success. “Using the hardware and systems they already have in patient rooms helps hospitals reduce costs and maximize the value of their existing investments, while benefiting both clinicians and patients.”
SONIFI Health and Enghouse Video continue to collaborate closely to further refine and enhance the telehealth solutions provided to healthcare facilities. This partnership reflects a shared commitment to leveraging technology to create smarter hospital rooms and improve patient care across the healthcare spectrum.
About Enghouse VideoEnghouse Video, part of the Enghouse Interactive division, is a subsidiary of Enghouse Systems Limited, a vertically focused software and services company traded on the Toronto Stock Exchange (TSX: ENGH). Through highly secure, scalable and flexible Cloud-based or On Prem services, we deliver one of the world’s highest quality and most innovative video platform to video-enable any application or idea. From advanced video conferencing and collaboration tools to state-of-art enterprise video management, Enghouse Video is a unique player in multiple markets, including telehealth. Learn more at www.enghousevideo.com, read our blog, or follow us on Twitter at @EnghouseVideo, on LinkedIn, and on Facebook.
About SONIFI HealthSONIFI Health provides market-leading interactive patient engagement technology proven to improve patient outcomes and staff productivity. The EHR-integrated platform is designed to enhance patient and family experiences while increasing staff satisfaction and organizations’ operational efficiencies. As part of SONIFI Solutions, Inc., the company annually supports more than 300 million end user experiences. Learn more at sonifihealth.com.
Enghouse Video Contact: Sylvain Awad, Director, Demand Generation, Enghouse Video, part of Enghouse Interactive Division, [email protected]
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Artificial Intelligence
Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow
Multinational Insurance Broker to deploy 3CLogic’s solution with ServiceNow’s Financial Service Operations (FSO) platform to streamline customer experiences.
ROCKVILLE, Md., April 25, 2024 /PRNewswire/ — 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization’s use of ServiviceNow’s Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.
Serving millions of customers worldwide with innovative insurance and protective products, the organization required a solution that would enhance its recent investment in the ServiceNow platform as it works to transform its end-to-end customer service operations. The deployment will incorporate several of 3CLogic’s AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
“We continue to see enterprises eager to complement their existing investment in digital platforms, such as ServiceNow, with contact center features purpose-built to extend the workflows and features they already have and use,” explains Matt Durkin, VP of Global Sales at 3CLogic. “It’s no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency. We’re proud to offer an alternative approach that helps simplify the technology stack while optimizing the overall operational costs and outcomes.”
Recently named to Constellation Research’s 2024 Shortlist for Digital Customer Service and Support, 3CLogic has seen global adoption of its solution by leading enterprises in healthcare, manufacturing, travel, retail, higher education, finance, non-profits, and Managed Service Providers across five continents. As a ServiceNow-certified Technology and Build partner with offerings available for ServiceNow’s IT Service Management, Customer Workflows, HR Service Delivery, and Source-to-Pay solutions, the company will be unveiling its latest set of capabilities at ServiceNow’s annual Knowledge 2024 event this May in Las Vegas.
For more information, please contact [email protected].
About 3CLogic3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams. For more information, please visit www.3clogic.com.
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