Artificial Intelligence

US Payments Forum Market Snapshot: Industry Works to Secure E-commerce Transactions; Touchless is Here to Stay; and EMV at the Pump Moves Forward

Published

3 years ago

April 7, 2021

PRINCETON JUNCTION, N.J., April 07, 2021 (GLOBE NEWSWIRE) — The U.S. Payments Forum today released its latest Market Snapshot providing a look at the state of the industry, including the accelerated shift to touchless payments and e-commerce, the long-term impact on payments technology due to COVID-19, the transition to EMV® at the pump, and current Forum priorities and projects.

State of the Market: Impact of COVID-19 on E-commerce, and the Petroleum EMV Liability Shift
Many consumers have shown preference for e-commerce over the past year in response to COVID-19. As a result, retailers have worked to enhance online shopping and payment experiences and the technology to secure against e-commerce fraud.

Accertify observed that while the overall number of data breaches were down last year, according to privacyrights.org, the total number of records breached were up 50-60%. Large contributors to these breaches were social engineering schemes such as phishing and smishing, often motivated by government stimulus checks and other financial targets.

With synthetic identity fraud on the rise, the industry is looking to stronger authentication measures to improve identity validation at time of account opening and to techniques like EMV 3DS and tokenization to improve authentication and security during transactions. Artificial Intelligence has also seen increased interest for seamless security, as it can identify fraudulent online transactions based on predictive pattern matching.

The EMVⁱ liability shift for the petroleum industry is less than a month away, and petroleum retailers have undergone major adjustments to enable EMV at the fuel pump. Mastercard reported 33% of transactions at the pump are now EMV. Though fuel stations are still facing migration challenges, this progress is expected to continue. The Forum has provided several resources on the topic, which are available on the Forum website, and will continue to develop guidance to support this transition.

Trending Topic: Touchless Technology and Long-lasting Impacts Post-COVID
COVID-19 accelerated touchless experiences and digitization for businesses, and the technologies that emerged to support these needs are expected to leave a lasting impact. Contactless payments have seen a major rise in acceptance, with one major retailer sharing that they saw contactless use rise from 1 to 2% to around 15%. Transit has been a major driver for contactless growth. The Metropolitan Transportation Authority (MTA) in New York City recently shared the fare payment system has recorded 50 million taps since the platform rolled out in May 2019, and the rate of taps-per-day is also reaching new highs. MTA reported a record number of OMNY taps in one day in March 2021 with 339,000 taps.

Consumer payment habits have changed as they have grown comfortable with contactless payments, and many prefer it. According to the Visa Back to Business Study, two-thirds (65%) of global consumers surveyed would prefer to use contactless payments as much as, or more than, they are currently. Even when the vaccine is widely available, three in four of small to medium businesses expect consumers to continue to favor contactless payments.

But even with these changes, education is still a priority for the Forum as many consumers may not know they can tap their card or device. In an American Express survey shared at the meeting, 34% of U.S. consumers surveyed did not know if a card was contactless capable, 29% of people said they did not know how to use a contactless capable card, and 28% did not know where to use one. The Forum has published a number of educational resources for contactless including GetContactless.com and the U.S. Payments Forum’s Consumer Experience at the Contactless Point-of-Sale white paper.

Merchants of all sizes have worked to prioritize new payment and delivery methods to meet customer expectations. Methods in the omni-channel space, like Buy-Online-Pickup-in-Store (BOPIS), curbside, and delivery and have seen successful adoption across retail. QR codes and payment through mobile apps have also become more widely accepted, and customers will continue expect all of these options post-pandemic.

Forum Priorities: Solving Cross-Industry Issues
With over 360 registrations, this was the first Forum Virtual Member Meeting led by Director Jason Bohrer, who was appointed to the position in December 2020. Members attended a successful networking session during the event to get to know Bohrer and further develop the goals for the Forum in the year ahead.

The Forum meeting also focused on new cross-industry implementation topics to contribute education and technical guidance; topics included the implications of the use of eight-digit bank identification numbers (BINs) across the ecosystem, PAR implementation, mobile driver’s license (mDL) implementation and others.

The Forum has numerous EMV and emerging technology-related education projects currently underway, including:

A resource on device authentication and cardholder verification techniques for mobile in-app and remote payments
A mini-series of educational resources on trending topics related to fraud
An educational resource on EMV 3DS outlining the data fields that are deemed most useful for mitigating fraud for merchants and issuers
A white paper on debit routing and tokenization with card-on-file transactions
A resource providing best practices for contactless acceptance at the point of sale
A resource providing transit industry guidance for processing aggregated contactless open payments transactions
A resource on cardholder verification method (CVM) choice at unattended terminals
A white paper on fleet card acceptance at fuel pumps
A project documenting retailer and financial institution use cases for mobile driver’s licenses

Resource Recap
The U.S. Payments Forum published the following resources over the past quarter:

Intake Form Terminology for EMV Level 3 POS Certification, a resource providing common definitions of terms used in Level 3 certification intake forms
Common Intake Form Questionnaire and Terminology for EMV Level 3 POS Certification, a white paper providing recommendations to enhance the understanding of common EMV terminology used in certification intake forms [members only]
Payments Resource Brief: Data Integrity Fraud, the first resource published on trending fraud topics by the Forum Card-Not-Present (CNP) Fraud Working Committee [members only]

Organizations, associations, government agencies and individuals interested in participating in upcoming projects and initiatives can visit the Forum website to learn about how to become a member. For membership levels, benefits and the application, visit
http://www.uspaymentsforum.org/membership/membership-benefits/.

About the U.S. Payments Forum
The U.S. Payments Forum is a cross-industry body focused on supporting the introduction and implementation of new and emerging technologies that protect the security of, and enhance opportunities for payment transactions within the U.S. The Forum is the only non-profit organization whose membership includes the whole payments ecosystem, ensuring that all stakeholders have the opportunity to coordinate, cooperate on, and have a voice in the future of the U.S. payments industry.

Contact
Adrian Loth and Dana Kringel
Montner Tech PR
203-226-9290
[email protected]
[email protected]

ⁱ EMV® is a registered trademark in the U.S. and other countries and an unregistered trademark elsewhere. The EMV trademark is owned by EMVCo, LLC.

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Enghouse Video Partners With SONIFI Health To Deliver Advanced Telehealth Solutions In Hospital Rooms

Published

3 hours ago

April 25, 2024

CISION (PR Newswire)

MARKHAM, ON, April 25, 2024 /PRNewswire/ — Enghouse Video, a global leader in cutting-edge video technology solutions, today announced its partnership with SONIFI Health, enhancing virtual care in hospital settings.

SONIFI Health is a leading U.S. healthcare technology company based in Sioux Falls, South Dakota. The new partnership leverages and integrates Enghouse Video room systems technology to support SONIFI Health’s commitment to expanding telehealth applications and system optimizations in hospital settings.
Enghouse’s VidyoRooms solution, a sophisticated video conferencing technology that combines both software and hardware solutions, has been fully integrated into SONIFI Health’s interactive TV systems. This integration provides up to 4K high-quality video conferencing, multi-party sessions and robust security features that ensure full compliance with healthcare regulations.
Enghouse Video offers an immersive telehealth platform to support collaborative interdisciplinary care, improved patient outcomes and cost savings. The platform is flexible and simple, delivering the reliability, interoperability, and scalability needed for today’s healthcare environment. A key strength of the partnership is its offering of back-end integrations like patient portals, medical devices, EMR, tele-sitting, remote patient observation and consultation.
“Hospitals can choose the telehealth partner that’s right for them, and we incorporate that solution with interactive TV,” said Brian Nido, SONIFI Health’s Vice President of Customer Success. “Using the hardware and systems they already have in patient rooms helps hospitals reduce costs and maximize the value of their existing investments, while benefiting both clinicians and patients.”
SONIFI Health and Enghouse Video continue to collaborate closely to further refine and enhance the telehealth solutions provided to healthcare facilities. This partnership reflects a shared commitment to leveraging technology to create smarter hospital rooms and improve patient care across the healthcare spectrum.
About Enghouse VideoEnghouse Video, part of the Enghouse Interactive division, is a subsidiary of Enghouse Systems Limited, a vertically focused software and services company traded on the Toronto Stock Exchange (TSX: ENGH). Through highly secure, scalable and flexible Cloud-based or On Prem services, we deliver one of the world’s highest quality and most innovative video platform to video-enable any application or idea. From advanced video conferencing and collaboration tools to state-of-art enterprise video management, Enghouse Video is a unique player in multiple markets, including telehealth. Learn more at www.enghousevideo.com, read our blog, or follow us on Twitter at @EnghouseVideo, on LinkedIn, and on Facebook.
About SONIFI HealthSONIFI Health provides market-leading interactive patient engagement technology proven to improve patient outcomes and staff productivity. The EHR-integrated platform is designed to enhance patient and family experiences while increasing staff satisfaction and organizations’ operational efficiencies. As part of SONIFI Solutions, Inc., the company annually supports more than 300 million end user experiences. Learn more at sonifihealth.com.
Enghouse Video Contact: Sylvain Awad, Director, Demand Generation, Enghouse Video, part of Enghouse Interactive Division, [email protected]

View original content:https://www.prnewswire.co.uk/news-releases/enghouse-video-partners-with-sonifi-health-to-deliver-advanced-telehealth-solutions-in-hospital-rooms-302126882.html

Artificial Intelligence

Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow

Published

10 hours ago

April 25, 2024

CISION (PR Newswire)

Multinational Insurance Broker to deploy 3CLogic’s solution with ServiceNow’s Financial Service Operations (FSO) platform to streamline customer experiences.
ROCKVILLE, Md., April 25, 2024 /PRNewswire/ — 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization’s use of ServiviceNow’s Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.

Serving millions of customers worldwide with innovative insurance and protective products, the organization required a solution that would enhance its recent investment in the ServiceNow platform as it works to transform its end-to-end customer service operations. The deployment will incorporate several of 3CLogic’s AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
“We continue to see enterprises eager to complement their existing investment in digital platforms, such as ServiceNow, with contact center features purpose-built to extend the workflows and features they already have and use,” explains Matt Durkin, VP of Global Sales at 3CLogic. “It’s no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency. We’re proud to offer an alternative approach that helps simplify the technology stack while optimizing the overall operational costs and outcomes.”
Recently named to Constellation Research’s 2024 Shortlist for Digital Customer Service and Support, 3CLogic has seen global adoption of its solution by leading enterprises in healthcare, manufacturing, travel, retail, higher education, finance, non-profits, and Managed Service Providers across five continents. As a ServiceNow-certified Technology and Build partner with offerings available for ServiceNow’s IT Service Management, Customer Workflows, HR Service Delivery, and Source-to-Pay solutions, the company will be unveiling its latest set of capabilities at ServiceNow’s annual Knowledge 2024 event this May in Las Vegas.
For more information, please contact [email protected].
About 3CLogic3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams. For more information, please visit www.3clogic.com.
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View original content:https://www.prnewswire.co.uk/news-releases/global-insurance-provider-selects-3clogic-to-streamline-ai-and-contact-center-capabilities-with-servicenow-302127739.html

Artificial Intelligence

ScreenPoint Medical Leadership Transition: Pieter Kroese Confirmed as CEO

Published

10 hours ago

April 25, 2024

CISION (PR Newswire)

screenpoint-medical-leadership-transition:-pieter-kroese-confirmed-as-ceo

Leading Breast AI Company, creator of industry-leading Transpara®, promotes from within for new CEO
NIJMEGEN, Netherlands, April 25, 2024 /PRNewswire/ — ScreenPoint Medical, today announced a significant transition in its leadership as Mark Koeniguer, the current CEO, steps down from his position. Mark served as CEO since 2022 and was instrumental in ScreenPoint’s commercial growth and success over the past 2 years.

The company’s Board of Directors has appointed Pieter Kroese as the new Chief Executive Officer effective April 25, 2024. Pieter takes the role after serving as COO of ScreenPoint for over five years. During that time, he has managed the transition of the company from an early startup to a thriving enterprise with hundreds of customers using ScreenPoint’s flagship Transpara software to support millions of scans a year.
“I am thrilled to lead ScreenPoint into its next phase of growth and innovation,” said Mr. Kroese. “I am deeply committed to building upon the strong foundation we have and continuing to work closely with our talented team to drive continued success. We are already expanding screening capacity and capability through proven reader support – we look forward to increasing our ability to support providers and women moving forward.”
Sir Michael Brady, Chairman of the Board at ScreenPoint Medical and a co-founder of the company, expressed enthusiasm about Pieter’s appointment, stating, “Pieter’s remarkable leadership qualities, coupled with his depth of knowledge of our product and industry, make him the perfect choice to lead ScreenPoint into the future. His strategic mindset and commitment to excellence align perfectly with our company mission of early breast cancer detection. Pieter has been an integral part of our growth to date and will provide seamless leadership through this transition into our next chapter for our customers, partners, and team.”
Author of “No Longer Radical” and over a hundred peer-reviewed publications on breast imaging, Dr. Rachel Brem is a Transpara user and ScreenPoint Board Member. Dr. Brem welcomed Mr. Kroese with the following: “Pieter has been an integral part of the ScreenPoint team for years. I am confident that his leadership will continue to deliver product excellence: earlier detection with outstanding reading workflow and improved patient outcomes. We continue to see these results from clinical sites all over the world, including many here in the United States. No other Breast AI solution has demonstrated the same results as Transpara, and I am confident that the team will continue to push on these frontiers under Pieter’s leadership.”
The entire team at ScreenPoint extends its gratitude to Mark Koeniguer and wishes him every success in the future, while warmly welcoming Pieter Kroese into his new role as CEO.
About ScreenPoint Medical
ScreenPoint Medical translates cutting edge machine learning research into technology accessible by radiologists to improve screening workflow, decision confidence and breast cancer risk assessment. Transpara is trusted by radiologists globally because it has been developed by experts in machine learning and image analysis and updated with user feedback from world-renowned breast imagers.
See all the proof at: https://screenpoint-medical.com/evidence.
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