Artificial Intelligence
Gofore Plc: Gofore Plc’s Business Review 1 July – 30 September 2021: Net sales and profitability improved – Net sales in September surpassed EUR 10 million
GOFORE PLC STOCK EXCHANGE RELEASE INSIDE INFORMATION 14 OCTOBER 2021 AT 8:00
Gofore Plc’s Business Review 1 July – 30 September 2021: Net sales and profitability improved – Net sales in September surpassed EUR 10 million
Gofore Plc’s net sales in the third quarter of 2021 (1 July – 30 September 2021) amounted to EUR 21.6 million (2020: EUR 16.3 million), totalling a growth of 32.7% from last year.
The group’s adjusted EBITA for the third quarter amounted to EUR 2.7 million (EUR 1.9 million), corresponding to 12.5% of net sales (11.5%). The adjusted EBITA for the quarter increased by 44.3% from last year. The group EBITA for the quarter amounted to EUR 2.7 million (EUR 1.6 million), corresponding to 12.5% of net sales (9.7%).
The group’s net sales for January–September (1 January – 30 September 2021) were EUR 73.3 million (EUR 53.7 million), up by 36.6%. The group’s adjusted EBITA for the period was EUR 9.6 million (EUR 7.5 million), corresponding to 13.2% of net sales (14.0%). The group’s EBITA amounted to EUR 9.5 million (EUR 6.5 million), corresponding to 12.9% of net sales (12.1%).
Gofore’s net sales in September 2021 amounted to EUR 10.4 million (EUR 8.3 million). At the end of September, the group employed a total of 814 persons (716 persons).
CEO Mikael Nylund comments:
“In September, we achieved a colossal symbolic milestone, as our monthly net sales for the very first time surpassed EUR 10 million. Net sales for September grew by 25% from last year. Most of the growth in September was organic. Growth for the entire quarter was solid at 32%. Taking into account the summer holiday period included in the third quarter, also profitability was at a good level. Adjusted EBITA grew by 44% year-on-year.
During the autumn, a profuse discourse has been ongoing in our industry concerning recruitment challenges, increased employee turnover and the post-corona turmoil in the labour market. However, even in September, we recruited new experts and our number of employees is increasing steadily, albeit the market situation is not easy. We have welcomed new faces in many different areas of expertise, including test automation and advisory services, along with technical and software development expertise.
In the market relevant to Gofore, the favourable development has persisted throughout the year and continues to be discernible. The demand for our services is strong and customers are investing in digital transformation, undoubtedly partly driven by the experiences gained during the coronavirus pandemic.
The social and health care reform that is of great importance for us was launched in Finland in the summer, and is in full swing. In terms of their backgrounds, the new welfare areas are all at slightly different starting points both in terms of their capabilities and their execution. The work has started on a broad front and the areas have applied for government grants related to the ICT transformation to support this change. Our experts are also already involved in the ICT and other projects in several different areas.
From the customer front, I would also like to highlight the nationally significant AuroraAI development work. In April, we announced that we had signed an agreement with DigiFinland Oy for the implementation of a chatbot software platform that utilises artificial intelligence as part of the national AuroraAI programme and its implementation phase in 2021–2022. This autumn, our role in implementing the programme was further solidified, as we agreed with DigiFinland on chatbot service design and cloud environment development, and, during the summer and early autumn, our team commenced their work with the AuroraAI project of the Digital and Population Data Services Agency in core component development tasks. The objective of the national AuroraAI programme is to facilitate citizens’ access to the services of different organisations in a timely and personalised manner in different situations of life and to improve the cost-efficiency and effectiveness of the provision of public services. We have participated in the programme from the very beginning.
Gofore’s investments in developing employee experience and employer image are consistently reflected in its success in surveys measuring employer brand. We have ranked in the top 10 in the Young Professional Attraction Index (YPAI) 2021, which lists Finland’s most attractive employers. In the September survey, we ranked seventh. The survey, carried out by Academic Work, highlights young people’s desire to work for well-known brands with a promising future and the reputation of an innovative employer”.
The company complies with the half-yearly reporting stipulated by the Finnish Securities Market Act. In addition, Gofore publishes a monthly business review, containing the net sales and the number of personnel for the month ended, along with the comparison figures. The reviews also contain other key indicators and a comparison of the key figures between different periods, which facilitates the monitoring of the company’s growth strategy. The featured figures include the Full Time Equivalent (FTE) overall capacity and the FTE figures for subcontracting. Furthermore, in connection with the business reviews for March and September, also EBITA, adjusted EBITA and EBITA, % for the quarter ending in that month, along with the comparison figures are published. The figures presented in the reviews are unaudited. Business reviews are published as soon as possible after the figures are confirmed at the beginning of the following month. The exception is the figures for January which are included in the financial statements release and July figures, which are included in the half-year report. This business review was not devised in accordance with the IAS 34 Interim Financial Reporting standard.
The company uses adjusted EBITA as an indicator of operative profitability. The calculation formulas for the key figures have been published in Gofore’s financial statements for 2020 and can also be found on the company’s website under calculation formulas for key figures: https://gofore.com/en/invest/gofore-as-an-investment/key-figures/.
Quarterly development
| Group | Q1/20211 | Q2/2021 | Q3/2021 | Q4/2021 |
| Net sales, MEUR | 25.2 | 26.4 | 21.6 | |
| EBITA, MEUR, adjusted | 3.5 | 3.4 | 2.7 | |
| EBITA-%, adjusted | 13.9% | 13.0% | 12.5% | |
| Group | Q1/2020 | Q2/2020 | Q3/20202 | Q4/2020 |
| Net sales, MEUR | 18.8 | 18.6 | 16.3 | 24.3 |
| EBITA, MEUR, adjusted | 3.2 | 2.5 | 1.9 | 3.3 |
| EBITA-%, adjusted | 16.8% | 13.3% | 11.5% | 13.5% |
| Growth-% | Q1/2021 | Q2/2021 | Q3/2021 | Q4/2021 |
| Net sales, growth-% | 34.1% | 42.5% | 32.7% | |
| EBITA, adjusted, growth-% | 10.7% | 39.5% | 44.3% |
1 CCEA Oy’s figures have been consolidated into those of the Gofore Group since 1 March 2021.
2 Qentinel Finland Oy figures have been consolidated into those of the Gofore Group since 1 September 2020.
The table is updated as the year progresses.
| Month (2021) | Net sales, MEUR |
Number of employees at end of period | Number of working days in Finland | Overall capacity, FTE1 |
Subcontracting, FTE2 |
| September | 10.4 (8.3) | 814 | 22 (22) | 757 | 119 |
| August | 8.5 (5.6) | 803 | 22 (21) | 746 | 105 |
| July | 2.7 (2.4) | 797 | 22 (23) | 746 | 38 |
| June | 9.1 (6.1) | 803 | 21 (21) | 755 | 108 |
| May | 8.8 (6.0) | 799 | 20 (19) | 755 | 109 |
| April | 8.5 (6.4) | 791 | 20 (20) | 743 | 112 |
| March | 9.7 (6.8) | 790 | 23 (22) | 735 | 118 |
| February | 8.1 (5.9) | 736 | 20 (20) | 689 | 111 |
| January | 7.5 (6.1) | 727 | 19 (21) | 679 | 109 |
Unless otherwise stated, the comparison figures in brackets refer to the corresponding period of the previous year. CCEA Oy’s figures have been consolidated with those of the Gofore Group since 1 March 2021.
1 The overall capacity, FTE (Full Time Equivalent) figure shows the overall capacity of the Group’s personnel, converted into a value corresponding to the number of full-time employees. The figure includes the entire personnel, regardless of their role. The figure is not affected by annual leave, time-off in lieu of overtime, sick leave or other short-term absences. Part-time agreements and other long-term deviations from normal working hours reduce the amount of overall capacity in comparison with the total number of employees.
2 The subcontracting, FTE (Full Time Equivalent) figure shows the overall amount of subcontracting used in invoiced work, converted into a value corresponding to the number of full-time employees.
Further enquiries:
Mikael Nylund, CEO, Gofore Plc
tel. +358 40 540 2280
[email protected]
Gofore Plc is a digital transformation consultancy with some 800 impact-driven employees across Finland, Germany, Spain, and Estonia – top experts in our industry who are our company’s heart, brain, and hands. We use our holistic service offering – consulting, coding, design and verification – as tools to incite positive change. We care for our people, our customers, and the surrounding world. Our values guide our business: Gofore is a great workplace that thrives on customer success. In 2020, our net sales amounted to EUR 78 million. Gofore Plc’s share is listed on the Nasdaq Helsinki Ltd. in Finland. Get to know us better at www.gofore.com.
Artificial Intelligence
Enghouse Video Partners With SONIFI Health To Deliver Advanced Telehealth Solutions In Hospital Rooms
MARKHAM, ON, April 25, 2024 /PRNewswire/ — Enghouse Video, a global leader in cutting-edge video technology solutions, today announced its partnership with SONIFI Health, enhancing virtual care in hospital settings.
SONIFI Health is a leading U.S. healthcare technology company based in Sioux Falls, South Dakota. The new partnership leverages and integrates Enghouse Video room systems technology to support SONIFI Health’s commitment to expanding telehealth applications and system optimizations in hospital settings.
Enghouse’s VidyoRooms solution, a sophisticated video conferencing technology that combines both software and hardware solutions, has been fully integrated into SONIFI Health’s interactive TV systems. This integration provides up to 4K high-quality video conferencing, multi-party sessions and robust security features that ensure full compliance with healthcare regulations.
Enghouse Video offers an immersive telehealth platform to support collaborative interdisciplinary care, improved patient outcomes and cost savings. The platform is flexible and simple, delivering the reliability, interoperability, and scalability needed for today’s healthcare environment. A key strength of the partnership is its offering of back-end integrations like patient portals, medical devices, EMR, tele-sitting, remote patient observation and consultation.
“Hospitals can choose the telehealth partner that’s right for them, and we incorporate that solution with interactive TV,” said Brian Nido, SONIFI Health’s Vice President of Customer Success. “Using the hardware and systems they already have in patient rooms helps hospitals reduce costs and maximize the value of their existing investments, while benefiting both clinicians and patients.”
SONIFI Health and Enghouse Video continue to collaborate closely to further refine and enhance the telehealth solutions provided to healthcare facilities. This partnership reflects a shared commitment to leveraging technology to create smarter hospital rooms and improve patient care across the healthcare spectrum.
About Enghouse VideoEnghouse Video, part of the Enghouse Interactive division, is a subsidiary of Enghouse Systems Limited, a vertically focused software and services company traded on the Toronto Stock Exchange (TSX: ENGH). Through highly secure, scalable and flexible Cloud-based or On Prem services, we deliver one of the world’s highest quality and most innovative video platform to video-enable any application or idea. From advanced video conferencing and collaboration tools to state-of-art enterprise video management, Enghouse Video is a unique player in multiple markets, including telehealth. Learn more at www.enghousevideo.com, read our blog, or follow us on Twitter at @EnghouseVideo, on LinkedIn, and on Facebook.
About SONIFI HealthSONIFI Health provides market-leading interactive patient engagement technology proven to improve patient outcomes and staff productivity. The EHR-integrated platform is designed to enhance patient and family experiences while increasing staff satisfaction and organizations’ operational efficiencies. As part of SONIFI Solutions, Inc., the company annually supports more than 300 million end user experiences. Learn more at sonifihealth.com.
Enghouse Video Contact: Sylvain Awad, Director, Demand Generation, Enghouse Video, part of Enghouse Interactive Division, [email protected]
View original content:https://www.prnewswire.co.uk/news-releases/enghouse-video-partners-with-sonifi-health-to-deliver-advanced-telehealth-solutions-in-hospital-rooms-302126882.html
Artificial Intelligence
Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow
Multinational Insurance Broker to deploy 3CLogic’s solution with ServiceNow’s Financial Service Operations (FSO) platform to streamline customer experiences.
ROCKVILLE, Md., April 25, 2024 /PRNewswire/ — 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization’s use of ServiviceNow’s Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.
Serving millions of customers worldwide with innovative insurance and protective products, the organization required a solution that would enhance its recent investment in the ServiceNow platform as it works to transform its end-to-end customer service operations. The deployment will incorporate several of 3CLogic’s AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
“We continue to see enterprises eager to complement their existing investment in digital platforms, such as ServiceNow, with contact center features purpose-built to extend the workflows and features they already have and use,” explains Matt Durkin, VP of Global Sales at 3CLogic. “It’s no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency. We’re proud to offer an alternative approach that helps simplify the technology stack while optimizing the overall operational costs and outcomes.”
Recently named to Constellation Research’s 2024 Shortlist for Digital Customer Service and Support, 3CLogic has seen global adoption of its solution by leading enterprises in healthcare, manufacturing, travel, retail, higher education, finance, non-profits, and Managed Service Providers across five continents. As a ServiceNow-certified Technology and Build partner with offerings available for ServiceNow’s IT Service Management, Customer Workflows, HR Service Delivery, and Source-to-Pay solutions, the company will be unveiling its latest set of capabilities at ServiceNow’s annual Knowledge 2024 event this May in Las Vegas.
For more information, please contact [email protected].
About 3CLogic3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams. For more information, please visit www.3clogic.com.
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View original content:https://www.prnewswire.co.uk/news-releases/global-insurance-provider-selects-3clogic-to-streamline-ai-and-contact-center-capabilities-with-servicenow-302127739.html
Leading Breast AI Company, creator of industry-leading Transpara®, promotes from within for new CEO
NIJMEGEN, Netherlands, April 25, 2024 /PRNewswire/ — ScreenPoint Medical, today announced a significant transition in its leadership as Mark Koeniguer, the current CEO, steps down from his position. Mark served as CEO since 2022 and was instrumental in ScreenPoint’s commercial growth and success over the past 2 years.
The company’s Board of Directors has appointed Pieter Kroese as the new Chief Executive Officer effective April 25, 2024. Pieter takes the role after serving as COO of ScreenPoint for over five years. During that time, he has managed the transition of the company from an early startup to a thriving enterprise with hundreds of customers using ScreenPoint’s flagship Transpara software to support millions of scans a year.
“I am thrilled to lead ScreenPoint into its next phase of growth and innovation,” said Mr. Kroese. “I am deeply committed to building upon the strong foundation we have and continuing to work closely with our talented team to drive continued success. We are already expanding screening capacity and capability through proven reader support – we look forward to increasing our ability to support providers and women moving forward.”
Sir Michael Brady, Chairman of the Board at ScreenPoint Medical and a co-founder of the company, expressed enthusiasm about Pieter’s appointment, stating, “Pieter’s remarkable leadership qualities, coupled with his depth of knowledge of our product and industry, make him the perfect choice to lead ScreenPoint into the future. His strategic mindset and commitment to excellence align perfectly with our company mission of early breast cancer detection. Pieter has been an integral part of our growth to date and will provide seamless leadership through this transition into our next chapter for our customers, partners, and team.”
Author of “No Longer Radical” and over a hundred peer-reviewed publications on breast imaging, Dr. Rachel Brem is a Transpara user and ScreenPoint Board Member. Dr. Brem welcomed Mr. Kroese with the following: “Pieter has been an integral part of the ScreenPoint team for years. I am confident that his leadership will continue to deliver product excellence: earlier detection with outstanding reading workflow and improved patient outcomes. We continue to see these results from clinical sites all over the world, including many here in the United States. No other Breast AI solution has demonstrated the same results as Transpara, and I am confident that the team will continue to push on these frontiers under Pieter’s leadership.”
The entire team at ScreenPoint extends its gratitude to Mark Koeniguer and wishes him every success in the future, while warmly welcoming Pieter Kroese into his new role as CEO.
About ScreenPoint Medical
ScreenPoint Medical translates cutting edge machine learning research into technology accessible by radiologists to improve screening workflow, decision confidence and breast cancer risk assessment. Transpara is trusted by radiologists globally because it has been developed by experts in machine learning and image analysis and updated with user feedback from world-renowned breast imagers.
See all the proof at: https://screenpoint-medical.com/evidence.
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View original content:https://www.prnewswire.co.uk/news-releases/screenpoint-medical-leadership-transition-pieter-kroese-confirmed-as-ceo-302127719.html
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