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$77.1 Bn Global Geospatial Analytics Market with Rising CAGR 4.8% | Improvements in Artificial Intelligence is Driving the Market | Geospatial Analytics Industry Size, Share, Data, Outlook, Trend | Vantage Market Research  

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WASHINGTON, June 14, 2022 (GLOBE NEWSWIRE) — The Global Geospatial Analytics Market finds that increasing number of AI and ML based GIS solutions, increasing demand for smart cities, are some factors that augment the growth of the Geospatial Analytics Market in recent years. The Global Geospatial Analytics Market revenue is expected to reach a value USD 77.1 Billion in the year 2028.

The Global Market revenue stood at a value USD 58.2 Billion in the year 2021 and is expected to grow exhibiting a Compound Annual Growth Rate (CAGR) of 4.8% during the forecast period; states Vantage Market Research, in a report, titled “Geospatial Analytics Market Size, Share & Trends Analysis Report by Components (Solutions, Services), by Solution (Geocoding and Reverse Geocoding, Data Integration and ETL, Reporting and Visualization, Thematic Mapping and Spatial Analysis), by Service (Consulting, Integration and Deployment, Support and Maintenance), by Type (Surface and Field Analytics, Network and Location Analytics, Geo Visualization, Other Types (Geo Computation, Geo Simulation, Artificial Neural Networks (ANN), Map Generalization, Map Abstraction, Map Sheet, Manipulations, Digital Terrain Analysis, Buffer Generation, Polygon Overlay and Dissolve, And Data Measurements), by Technology (Remote Sensing, GIS, GPS, Other Technologies (Internet Mapping Technologies), by Deployment Mode (Cloud, On-Premises), by Organization Size (SMEs, Large Enterprises), by Application (Surveying, Medicine and Public Safety, Disaster Risk Reduction and Management, Climate Change Adaptation), by Vertical (Utility, Government, Defense and Intelligence, BFSI), by Region (North America, Europe, Asia Pacific, Latin America) – Global Industry Assessment (2016 – 2021) & Forecast (2022 – 2028).

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Market Dynamics:

Driver:

A Growing Variety of AI and Machine Learning-Based GIS Solutions are Available

In the last few years, AI and machine learning skills have advanced significantly. Organization benefits from these capabilities when integrated with geospatial data. AI and machine learning-based solutions are being deployed by geospatial analytics solution providers such as ESRI and SAP to give enterprises with better insights. Drone equipment and satellite imagery have been manufactured at a faster rate in recent years. The combination of AI and machine learning with spatial solutions saves a lot of time and money. It allows tasks like picture classification, object detection, semantic segmentation, and instance segmentation to be completed. With advances in AI and machine learning technologies, geospatial analytics solution providers will be able to provide advanced spatial solutions to customers in a variety of industry verticals and deploy them much more quickly. Hence, these are some of the factors propelling the market growth.

Growth of 5G Communication Technology Advancements

The introduction of 5G network services is projected to open new prospects for geospatial analytics suppliers, as 5G technology may be used to capture extremely precise geographical data. The 5G network would primarily use three bands of the spectrum: low-band, mid-band, and high-band. Sub 1GHz spectrum is another term for low-band spectrum. It is largely a carrier’s spectrum band, and it quickly becomes depleted. The mid-band spectrum offers better coverage and latency than the low-band spectrum. However, when compared to a low-band spectrum, a mid-band spectrum fails to penetrate buildings. mmWave is a term used to describe a high-band spectrum. It has low latency and can deliver peak rates of up to 10Gbps. Small cells are required for 5G deployment because they aid in the connectivity of users to 5G transceiver towers. Due to huge antenna arrays and broad bandwidths, 5G networks are likely to provide device location shortly. Particularly in Line of Sight (LOS) situations, these would have extremely accurate Direction-of-Arrival (DOA) and Time-of-Arrival (TOA) estimations. The deployment of 5G infrastructure also relies heavily on geospatial data. Shortly, this is also projected to increase the desire for geospatial analytics solutions in the telecom industry. Ultimately, anticipated to be driving the market growth over the forecast period.

Key Insights & Findings from the Report:

  • According to our primary respondents’ research, the Geospatial Analytics market is predicted to grow at a CAGR of roughly 4.8% during the forecast period.
  • The Geospatial Analytics market was estimated to be worth roughly USD 58.2 Billion in 2021 and is expected to reach USD 77.1 Billion by 2028; based on primary research.
  • On the basis of region, North America is projected to dominate the worldwide Geospatial Analytics market.

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Segmentation of the Global Geospatial Analytics Market:

  • Components
    • Solutions
    • Services
  • Solution
    • Geocoding and Reverse Geocoding
    • Data Integration and ETL
    • Reporting and Visualization
    • Thematic Mapping and Spatial Analysis
    • Other Solutions (DBMS and Data Storage Software)
  • Service
    • Consulting
    • Integration and Deployment
    • Support and Maintenance
  • Type
    • Surface and Field Analytics
    • Network and Location Analytics
    • Geo Visualization
    • Other Types (Geo Computation, Geo Simulation, Artificial Neural Networks (ANN), Map Generalization, Map Abstraction, Map Sheet, Manipulations, Digital Terrain Analysis, Buffer Generation, Polygon Overlay and Dissolve, And Data Measurements)
  • Technology
    • Remote Sensing
    • GIS
    • GPS
    • Other Technologies (Internet Mapping Technologies)
  • Deployment Mode
    • Cloud
    • On-Premises
  • Organization Size
    • SMEs
    • Large Enterprises
  • Application
    • Surveying
    • Medicine and Public Safety
    • Disaster Risk Reduction and Management
    • Climate Change Adaptation
    • Other Applications (Supply Chain Planning and Optimization, Sales and Marketing Optimization, Predictive Asset Management, and Inventory Management)
  • Vertical
    • Utility
    • Government
    • Defense and Intelligence
    • BFSI
    • Real Estate and Construction
    • Healthcare
    • Mining and Natural Resources
    • Security
    • Logistics and Supply Chain
    • Automotive
    • Agriculture
    • Others
  • Region
    • North America
    • Europe
    • Asia Pacific
    • Latin America
    • Middle East & Africa

Read Full Research Report @ https://www.vantagemarketresearch.com/industry-report/geospatial-analytics-market-1654

COVID-19 Impact Analysis:

The COVID-19 outbreak has affected various industries worldwide. Governments across the world implemented strict lockdown measures and social distancing norms in order to restrict the swift spread of the pandemic. Manufacturing facilities around the world were shut down during the initial stages of the pandemic. Moreover, the economic crisis after the pandemic might lead to a significant delay in the commercial roll-out of the electronics industry. Small and medium-scale companies are the backbone of technology providers and are witnessing a steep drop in revenue since the emergence of the pandemic in 2020. Hence, market players faced numerous challenges as disruptions in the supply chain were observed. However, things will improve in the second half of 2022 as more supplies will come online. The impact of COVID-19 on the market demand is considered while estimating the current and forecast market size and growth trends of the market for all the regions and countries based on the following data points:

  1. Impact Assessment of COVID-19 Pandemic
    1. North America
    2. Europe
    3. Asia Pacific
    4. Latin America
    5. Middle East & Africa
  2. Quarterly Market Revenue Forecast by Asia Pacific 2020 & 2021
  3. Key Strategies Undertaken by Companies to Tackle COVID-19
  4. Long Term Dynamics
  5. Short Term Dynamics

The Report on Geospatial Analytics Market Highlights:

  • Assessment of the market
  • Premium Insights
  • Competitive Landscape
  • COVID Impact Analysis
  • Historic Data, Estimates and Forecast
  • Company Profiles
  • Global and Regional Dynamics

Regional Analysis:

North America Holds Largest Market Share

North America is expected to dominate the growth of the Geospatial Analytics Market in 2021. The market growth in the region is attributed to extensive use of geospatial analytics technologies in applications such as construction, agriculture, transportation, and utilities. However, Asia Pacific market is expected to grow at the quickest Compound Annual Growth Rate (CAGR)during the forecast period. The urban population of the region has exploded as a result of the region’s rising economies, such as India, China, and Indonesia. As a result of this growth, smart cities, smart infrastructure, and well-planned urban landscapes are in high demand. China, South Korea, and India are leading the way in the development of 5G and IoT infrastructure. Hence, expected to grow at the quickest Compound Annual Growth Rate (CAGR)during the forecast period.

Browse market data Tables and Figures spread through 141 Pages and in-depth TOC on “Geospatial Analytics Market Size, Share & Trends Analysis Report by Components (Solutions, Services), by Solution (Geocoding and Reverse Geocoding, Data Integration and ETL, Reporting and Visualization, Thematic Mapping and Spatial Analysis), by Service (Consulting, Integration and Deployment, Support and Maintenance), by Type (Surface and Field Analytics, Network and Location Analytics, Geo Visualization, Other Types (Geo Computation, Geo Simulation, Artificial Neural Networks (ANN), Map Generalization, Map Abstraction, Map Sheet, Manipulations, Digital Terrain Analysis, Buffer Generation, Polygon Overlay and Dissolve, And Data Measurements), by Technology (Remote Sensing, GIS, GPS, Other Technologies (Internet Mapping Technologies), by Deployment Mode (Cloud, On-Premises), by Organization Size (SMEs, Large Enterprises), by Application (Surveying, Medicine and Public Safety, Disaster Risk Reduction and Management, Climate Change Adaptation), by Vertical (Utility, Government, Defense and Intelligence, BFSI), by Region (North America, Europe, Asia Pacific, Latin America) – Global Industry Assessment (2016 – 2021) & Forecast (2022 – 2028)” View detailed Research Report here – https://www.vantagemarketresearch.com/press-release/geospatial-analytics-market-100225

List of Prominent Players in the Geospatial Analytics Market:

  • Alteryx (US)
  • Bentley Systems (US)
  • Carto (US)
  • Descartes Labs (US)
  • ESRI (US)
  • Fugro (Netherlands)
  • General Electric (US)
  • Geospin (Germany)
  • Google (US)
  • Hexagon AB (Sweden)
  • Mapidea (Portugal)
  • MapLarge (US)
  • Maxar Technologies (US)
  • Oracle (US)
  • Orbica (New Zealand)
  • Orbital Insight (US)
  • Precisely (US)
  • RemOT Technologies (Spain)
  • RMSI (India)
  • SAP (Germany)
  • Skymap Global (Singapore)
  • Sparkgeo (Canada)
  • TomTom (Netherlands)
  • Trimble (US)
  • Ubimo (US)

Recent Developments:

May 2021: ArcGIS Insights, a location analytics suite from Esri, has received technical improvements. Esri is a global pioneer in location intelligence and geospatial analytics technologies. ArcGIS Insights now supports connectivity with a variety of cloud-native databases, including Snowflake, Amazon Redshift, Google BigQuery, Microsoft Azure SQL, and others, thanks to recent updates.

June 2021: Trimble added a geotechnical portfolio to its geospatial monitoring platform as a result of a partnership with a major manufacturer of geotechnical IoT monitoring products. The survey, geotechnical, and structural engineers can quickly expand their monitoring business prospects with a full system that includes geotechnical and geospatial data.

Key questions answered in the report:

  • Which regional market will show the highest and rapid growth?
  • Which are the top five players of the Geospatial Analytics Market?
  • How will the Geospatial Analytics Market change in the upcoming six years?
  • Which application and product will take a lion’s share of the Geospatial Analytics Market?   
  • What is the Geospatial Analytics market drivers and restrictions?
  • What will be the CAGR and size of the Geospatial Analytics Market throughout the forecast period?

This market titled “Geospatial Analytics Market” will cover exclusive information in terms of Regional Analysis, Forecast, and Quantitative Data – Units, Key Market Trends, and various others as mentioned below:

Parameter Details
Market Size Provided for Years 2016-2028
Base Year 2021
Historic Years 2016-2020
Forecast Years 2022-2028
Segments Covered
  • Components
    • Solutions
    • Services
  • Solution
    • Geocoding and Reverse Geocoding
    • Data Integration and ETL
    • Reporting and Visualization
    • Thematic Mapping and Spatial Analysis
    • Other Solutions (DBMS and Data Storage Software)
  • Service
    • Consulting
    • Integration and Deployment
    • Support and Maintenance
  • Type
    • Surface and Field Analytics
    • Network and Location Analytics
    • Geo Visualization
    • Other Types (Geo Computation, Geo Simulation, Artificial Neural Networks (ANN), Map Generalization, Map Abstraction, Map Sheet, Manipulations, Digital Terrain Analysis, Buffer Generation, Polygon Overlay and Dissolve, And Data Measurements)
  • Technology
    • Remote Sensing
    • GIS
    • GPS
    • Other Technologies (Internet Mapping Technologies)
  • Deployment Mode
    • Cloud
    • On-Premises
  • Organization Size
    • SMEs
    • Large Enterprises
  • Application
    • Surveying
    • Medicine and Public Safety
    • Disaster Risk Reduction and Management
    • Climate Change Adaptation
    • Other Applications (Supply Chain Planning and Optimization, Sales and Marketing Optimization, Predictive Asset Management, and Inventory Management)
  • Vertical
    • Utility
    • Government
    • Defense and Intelligence
    • BFSI
    • Real Estate and Construction
    • Healthcare
    • Mining and Natural Resources
    • Security
    • Logistics and Supply Chain
    • Automotive
    • Agriculture
    • Others
  • Region
    • North America
    • Europe
    • Asia Pacific
    • Latin America
    • Middle East & Africa
Region & Counties Covered
  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • U.K.
    • France
    • Germany
    • Italy
    • Spain
    • Rest Of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • South East Asia
    • Rest Of Asia Pacific
  • Latin America
    • Brazil
    • Argentina
    • Rest Of Latin America
  • Middle East & Africa
    • GCC Countries
    • South Africa
    • Rest Of Middle East & Africa
Companies Covered
  • Alteryx (US)
  • Bentley Systems (US)
  • Carto (US)
  • Descartes Labs (US)
  • ESRI (US)
  • Fugro (Netherlands)
  • General Electric (US)
  • Geospin (Germany)
  • Google (US)
  • Hexagon AB (Sweden)
  • Mapidea (Portugal)
  • MapLarge (US)
  • Maxar Technologies (US)
  • Oracle (US)
  • Orbica (New Zealand)
  • Orbital Insight (US)
  • Precisely (US)
  • RemOT Technologies (Spain)
  • RMSI (India)
  • SAP (Germany)
  • Skymap Global (Singapore)
  • Sparkgeo (Canada)
  • TomTom (Netherlands)
  • Trimble (US)
  • Ubimo (US)
Report Coverage Market growth drivers, restraints, opportunities, Porter’s five forces analysis, PEST analysis, value chain analysis, regulatory landscape, technology landscape, patent analysis, market attractiveness analysis by segments and North America, company market share analysis, and COVID-19 impact analysis

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Artificial Intelligence

Identity Governance & Administration Market Projected to Reach $24.42 billion by 2030 – Exclusive Report by 360iResearch

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PUNE, India, April 25, 2024 /PRNewswire/ — The report titled “Identity Governance & Administration Market by Component (Services, Solution), Modules (Access Certification & Compliance Control, Access Management, Identity Lifecycle Management), Organization Size, Deployment, Vertical – Global Forecast 2024-2030” is now available on 360iResearch.com’s offering, presents an analysis indicating that the market projected to grow from a size of $8.46 billion in 2023 to reach $24.42 billion by 2030, at a CAGR of 16.34% over the forecast period.

“Navigating Global Identity Governance With Key Strategies for Digital Security and Compliance”
Identity governance and administration (IGA) has emerged as a critical policy-driven approach aimed at fortifying digital identities within organizations, ensuring that proper access is provided to the right individuals for valid reasons. Across the globe, the demand for IGA solutions is on the rise, driven by the need to tackle sophisticated cyber threats, comply with stringent data protection laws, and adapt to the digitization wave sweeping through industries. Challenges include integrating these solutions with pre-existing IT frameworks, primarily in organizations reliant on legacy systems. The North American market, led by the United States and Canada, is at the forefront of this expansion, embracing technological advancements and stringent regulatory standards. Meanwhile, the Europe, Middle East, and Africa (EMEA) region is navigating its unique landscape, with the EU focusing heavily on compliance through GDPR and the Middle East and Africa gradually recognizing the value of digital security. The Asia-Pacific region is witnessing a significant uptrend in IGA solutions adoption, spurred by digital transformation initiatives and cybersecurity awareness, with China and India playing pivotal roles. This global perspective highlights the universal importance of IGA in today’s digital era, highlighting the critical balance between innovation, security, and regulatory compliance in safeguarding digital identities.
Download Sample Report @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
“Navigating the New Normal With The Crucial Role of Identity Governance in Securing Hybrid Work Environments”
As businesses globally embrace the fusion of remote and traditional office work, the need for secure, hybrid workspaces becomes paramount. The shift toward flexible working models, accelerated by the COVID-19 pandemic, highlights the importance of cybersecurity and accessibility in ensuring operational continuity and a better work-life balance. Identity governance & administration (IGA) systems emerge as essential tools within this evolving work landscape. They enable organizations to manage digital identities and access rights effectively, safeguarding sensitive data against unauthorized access across diverse working environments. By ensuring that only credentialed employees can access critical information, regardless of their physical location, IGA solutions stand at the forefront of maintaining cybersecurity compliance and operational integrity. This development signifies a growing demand for robust identity governance frameworks, ensuring businesses remain resilient and secure in remote work and beyond.
“Elevating Security and Efficiency in Organizations through Specialized Identity Governance & Administration Services”
Managed and professional services provide organizations with the specialized expertise necessary for optimizing the performance and security of identity governance & administration (IGA) systems, eliminating the need for such in-depth knowledge internally. Businesses benefit from advanced skills that enhance system functionality and safeguard sensitive data by outsourcing specific IGA tasks. From the initial stages of integration and implementation, ensuring seamless incorporation with existing infrastructures, to ongoing support and maintenance for consistent system reliability and up-to-dateness, these services form the foundation of effective IGA strategies. Furthermore, training and consulting play a pivotal role, equipping companies with the understanding and capability to utilize their IGA systems to the fullest. IGA solution is a critical technological tool designed to streamline the management of user access rights across organizations, bolstering security, operational efficiency, and compliance with regulatory standards. This comprehensive approach to IGA facilitates a more secure, efficient, and compliant organizational environment, empowering businesses to focus on core objectives and ensure their data remains protected.
Request Analyst Support @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
“International Business Machines Corporation at the Forefront of Identity Governance & Administration Market with a Strong 7.09% Market Share”
The key players in the Identity Governance & Administration Market include Broadcom, Inc., SAP SE, Oracle Corporation, Microsoft Corporation, International Business Machines Corporation, and others. These prominent players focus on strategies such as expansions, acquisitions, joint ventures, and developing new products to strengthen their market positions.
“Introducing ThinkMi: Revolutionizing Market Intelligence with AI-Powered Insights for the Identity Governance & Administration Market”
We proudly unveil ThinkMi, a cutting-edge AI product designed to transform how businesses interact with the Identity Governance & Administration Market. ThinkMi stands out as your premier market intelligence partner, delivering unparalleled insights with the power of artificial intelligence. Whether deciphering market trends or offering actionable intelligence, ThinkMi is engineered to provide precise, relevant answers to your most critical business questions. This revolutionary tool is more than just an information source; it’s a strategic asset that empowers your decision-making with up-to-the-minute data, ensuring you stay ahead in the fiercely competitive Identity Governance & Administration Market. Embrace the future of market analysis with ThinkMi, where informed decisions lead to remarkable growth.
Ask Question to ThinkMi @ https://app.360iresearch.com/library/intelligence/identity-governance-administration
“Dive into the Identity Governance & Administration Market Landscape: Explore 197 Pages of Insights, 654 Tables, and 26 Figures”
PrefaceResearch MethodologyExecutive SummaryMarket OverviewMarket InsightsIdentity Governance & Administration Market, by ComponentIdentity Governance & Administration Market, by ModulesIdentity Governance & Administration Market, by Organization SizeIdentity Governance & Administration Market, by DeploymentIdentity Governance & Administration Market, by VerticalAmericas Identity Governance & Administration MarketAsia-Pacific Identity Governance & Administration MarketEurope, Middle East & Africa Identity Governance & Administration MarketCompetitive LandscapeCompetitive PortfolioInquire Before Buying @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
Related Reports:
Privileged Identity Management Market – Global Forecast 2024-2030Identity & Access Management Professional Services Market – Global Forecast 2024-2030Digital Identity Solutions Market – Global Forecast 2024-2030About 360iResearch
Founded in 2017, 360iResearch is a market research and business consulting company headquartered in India, with clients and focus markets spanning the globe.
We are a dynamic, nimble company that believes in carving ambitious, purposeful goals and achieving them with the backing of our greatest asset — our people.
Quick on our feet, we have our ear to the ground when it comes to market intelligence and volatility. Our market intelligence is diligent, real-time and tailored to your needs, and arms you with all the insight that empowers strategic decision-making.
Our clientele encompasses about 80% of the Fortune Global 500, and leading consulting and research companies and academic institutions that rely on our expertise in compiling data in niche markets. Our meta-insights are intelligent, impactful and infinite, and translate into actionable data that support your quest for enhanced profitability, tapping into niche markets, and exploring new revenue opportunities.
Contact 360iResearchMr. Ketan Rohom360iResearch Private Limited,Office No. 519, Nyati Empress,Opposite Phoenix Market City,Vimannagar, Pune, Maharashtra,India – 411014.Email: [email protected]: +1-530-264-8485India: +91-922-607-7550
To learn more, visit 360iresearch.com or follow us on LinkedIn, Twitter, and Facebook.
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Enghouse Video Partners With SONIFI Health To Deliver Advanced Telehealth Solutions In Hospital Rooms

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MARKHAM, ON, April 25, 2024 /PRNewswire/ — Enghouse Video, a global leader in cutting-edge video technology solutions, today announced its partnership with SONIFI Health, enhancing virtual care in hospital settings.

SONIFI Health is a leading U.S. healthcare technology company based in Sioux Falls, South Dakota. The new partnership leverages and integrates Enghouse Video room systems technology to support SONIFI Health’s commitment to expanding telehealth applications and system optimizations in hospital settings.
Enghouse’s VidyoRooms solution, a sophisticated video conferencing technology that combines both software and hardware solutions, has been fully integrated into SONIFI Health’s interactive TV systems. This integration provides up to 4K high-quality video conferencing, multi-party sessions and robust security features that ensure full compliance with healthcare regulations.
Enghouse Video offers an immersive telehealth platform to support collaborative interdisciplinary care, improved patient outcomes and cost savings. The platform is flexible and simple, delivering the reliability, interoperability, and scalability needed for today’s healthcare environment. A key strength of the partnership is its offering of back-end integrations like patient portals, medical devices, EMR, tele-sitting, remote patient observation and consultation.
“Hospitals can choose the telehealth partner that’s right for them, and we incorporate that solution with interactive TV,” said Brian Nido, SONIFI Health’s Vice President of Customer Success. “Using the hardware and systems they already have in patient rooms helps hospitals reduce costs and maximize the value of their existing investments, while benefiting both clinicians and patients.”
SONIFI Health and Enghouse Video continue to collaborate closely to further refine and enhance the telehealth solutions provided to healthcare facilities. This partnership reflects a shared commitment to leveraging technology to create smarter hospital rooms and improve patient care across the healthcare spectrum.
About Enghouse VideoEnghouse Video, part of the Enghouse Interactive division, is a subsidiary of Enghouse Systems Limited, a vertically focused software and services company traded on the Toronto Stock Exchange (TSX: ENGH). Through highly secure, scalable and flexible Cloud-based or On Prem services, we deliver one of the world’s highest quality and most innovative video platform to video-enable any application or idea. From advanced video conferencing and collaboration tools to state-of-art enterprise video management, Enghouse Video is a unique player in multiple markets, including telehealth. Learn more at www.enghousevideo.com, read our blog, or follow us on Twitter at @EnghouseVideo, on LinkedIn, and on Facebook.
About SONIFI HealthSONIFI Health provides market-leading interactive patient engagement technology proven to improve patient outcomes and staff productivity. The EHR-integrated platform is designed to enhance patient and family experiences while increasing staff satisfaction and organizations’ operational efficiencies. As part of SONIFI Solutions, Inc., the company annually supports more than 300 million end user experiences. Learn more at sonifihealth.com.
Enghouse Video Contact: Sylvain Awad, Director, Demand Generation, Enghouse Video, part of Enghouse Interactive Division, [email protected]

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Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow

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global-insurance-provider-selects-3clogic-to-streamline-ai-and-contact-center-capabilities-with-servicenow

Multinational Insurance Broker to deploy 3CLogic’s solution with ServiceNow’s Financial Service Operations (FSO) platform to streamline customer experiences.
ROCKVILLE, Md., April 25, 2024 /PRNewswire/ — 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization’s use of ServiviceNow’s Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.

Serving millions of customers worldwide with innovative insurance and protective products, the organization required a solution that would enhance its recent investment in the ServiceNow platform as it works to transform its end-to-end customer service operations. The deployment will incorporate several of 3CLogic’s AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
“We continue to see enterprises eager to complement their existing investment in digital platforms, such as ServiceNow, with contact center features purpose-built to extend the workflows and features they already have and use,” explains Matt Durkin, VP of Global Sales at 3CLogic. “It’s no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency. We’re proud to offer an alternative approach that helps simplify the technology stack while optimizing the overall operational costs and outcomes.”
Recently named to Constellation Research’s 2024 Shortlist for Digital Customer Service and Support, 3CLogic has seen global adoption of its solution by leading enterprises in healthcare, manufacturing, travel, retail, higher education, finance, non-profits, and Managed Service Providers across five continents. As a ServiceNow-certified Technology and Build partner with offerings available for ServiceNow’s IT Service Management, Customer Workflows, HR Service Delivery, and Source-to-Pay solutions, the company will be unveiling its latest set of capabilities at ServiceNow’s annual Knowledge 2024 event this May in Las Vegas.
For more information, please contact [email protected].
About 3CLogic3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams. For more information, please visit www.3clogic.com.
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