Artificial Intelligence
The Global Cloud Computing Market size is expected to reach $1143.2 Billion by 2028, rising at a market growth of 15.0% CAGR during the forecast period
New York, Sept. 29, 2022 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of the report “Global Cloud Computing Market Size, Share & Industry Trends Analysis Report By Service Type, By Deployment, By Enterprise Size, By End-use, By Regional Outlook and Forecast, 2022 – 2028” – https://www.reportlinker.com/p06321915/?utm_source=GNW
By the help of the cloud computing, people and businesses have changed their behavior, and multiple business lines are now able to get things done by skirting IT regulations.
Fundamentally, corporate spending, digital business decisions, and vendor & technology selection are all being impacted by cloud developments. Emerging technologies like artificial intelligence (AI) and ML (machine learning) make it possible for businesses to use AI capabilities, which promotes cloud expansion. Rapid digitalization is forcing organizations to change their application and infrastructure landscapes in order to improve cost effectiveness along with business agility.
By integrating cloud solutions and services, businesses may support their new core business operations, move corporate workloads to a cloud platform, and lower network latency. Data security and privacy are organizations’ top priorities, which necessitates digital protection for information storage, use, and transmission. Some of the crucial security services provided by the vendors include data encryption, authorization management, cloud integration, access control, communication security, monitoring & auditing, and business continuity services.
Because cloud computing services offer insights into partnership methods, go-to-market plans, alliances, investments, alliance and acquisition strategies, and best operational practices, businesses are embracing them. Cloud computing services also make it easier to track, compare, and evaluate business activities and make sure that business operations are in accordance with client requests.
COVID-19 Impact Analysis
One of the biggest changes in the workplace is anticipated to result from the pandemic. In order to speed up Industry 4.0, the fourth industrial revolution, it is changing how companies use smart technologies like mobile supercomputing, big data, IoT, and artificial intelligence. In Q3 2020, the cloud computing market saw an increase in demand as businesses continued to move workloads from analog to digital formats. To maintain the well-being of employee along with operational efficiency, many businesses from a number of industries have switched to the work-from-home model, which has raised the demand for Software-as-a-Service (SaaS)-based solutions.
Market Growth Factors
Reduced Infrastructure And Storage Costs & Increased Return On Investments
The upfront setup as well as ongoing maintenance costs of on-premises data hosting are a matter to concern for businesses. Additional worries for businesses include downtime issues, staff costs, and electricity costs. The adoption of cost-effective strategies to rebuild business models has intensified due to the existing competitive environment and economic conditions of the world. Some of the other variables that would support the acceptance of cloud computing services and, eventually, reduce the business costs include the shifting business priorities toward digital transformation and the speeding consumer experience.
More People Are Using Hybrid Cloud Services
Businesses with current infrastructure are embracing cloud computing services and are prepared to use a hybrid strategy so they may profit from both on-premises and cloud services. Due to the certain advantages, such as no upfront infrastructure setup fees as well as the availability of computing services on demand, SMEs are widely adopting cloud computing services. These elements are supporting the surge in demand for cloud services in various organizations. Improved workload management, more security & compliance, and effective integration within DevOps teams are all advantages of the hybrid cloud.
Market Restraining Factors
Critical Data Loss And Corporate Operations Being Damaged By Cyberattacks
Cloud computing services assist businesses in increasing operational effectiveness and cutting costs. Additionally, these services have a number of benefits, such as scalability, flexibility, and agility. The data stored in the cloud is still vulnerable to hackers even though the cloud provides a number of advantages and security precautions. The amount of data being produced is growing, and businesses are starting to take more steps toward digital transformation. Enterprise data is exposed to risk from cyberattacks like Specter, Meltdown, cloud malware injection assaults, account or service hijacking, and man-in-the-cloud attacks.
Service Type Outlook
On the basis of service type, the cloud computing market is classified into infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). The IaaS segment covered a substantial revenue share in the cloud computing market in 2021. The demand for IaaS is increasing due to the rising desire to minimize IT complexity, engage a qualified workforce to manage the IT infrastructures, and lower deployment costs for data centers.
Deployment Outlook
By deployment, the cloud computing market is divided into public, private, and hybrid. The hybrid segment acquired a significant revenue share in the cloud computing market in 2021. The hybrid model has been the most popular implementation methodology across sectors. Many businesses are putting more emphasis on creating hybrid cloud models and clever strategies to help improve business operations, resource consumption, cost efficiency, user experience, and application modernization while maximizing the benefits.
Enterprise Size Outlook
On the basis of enterprise size, the cloud computing market is fragmented into large enterprises, and small & medium enterprises. The small and medium-sized enterprises (SMEs) segment acquired a significant revenue share in the cloud computing market in 2021. The rise is attributable to the expansion of SMEs in developing nations like China as well as India. The market is also expected to grow as a result of an increase in SMEs’ need for cloud computing services to streamline workflow and save operating expenses.
End- User Outlook
Based on end-user, the cloud computing market is segmented into BFSI, IT & telecom, retail & consumer goods, manufacturing, energy & utilities, healthcare, media & entertainment, government & public sectors and others. The BFSI segment witnessed the highest revenue share in the cloud computing market in 2021. Moneylenders have adopted digital transformation as a result of a growth in online banking activity in the BFSI industry, with cloud computing playing a crucial part in this strategy.
Regional Outlook
Region wise, the cloud computing market is analyzed across North America, Europe, Asia Pacific and LAMEA. In 2021, the North America segment accounted the maximum revenue share in the cloud computing market. Companies in the United States prioritize digital transformation, and they are frequently seen as early adopters of cutting-edge technologies like the Internet of Things (IoT), big data analytics, additive manufacturing, connected industries, AI, augmented reality (AR), machine learning (ML), and virtual reality (VR), as well as the newest telecommunications technologies like 4G, 5G, and LTE.
The major strategies followed by the market participants are Partnerships. Based on the Analysis presented in the Cardinal matrix; Google LLC and Microsoft Corporation are the forerunners in the Cloud Computing Market. Companies such as Amazon.com Inc., IBM Corporation, Adobe, Inc. are some of the key innovators in Cloud Computing Market.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Google LLC, IBM Corporation, Oracle Corporation, Amazon.com, Inc., Microsoft Corporation, SAP SE, Salesforce.com, Inc., Adobe, Inc., Alibaba Group Holding Limited, and Workday, Inc.
Recent Strategies Deployed in Cloud Computing Market
Partnership, Collaboration and Agreement:
Jul-2022: Oracle collaborated with Claro, a Mexican telecom group. This collaboration focused on jointly offering Oracle Cloud Infrastructure (OCI) services to the public as well as private sector organizations and enterprises in Colombia. In addition, the collaboration would accelerate the technology modernization of businesses and customers across Latin America. The collaboration with Claro would also accelerate cloud adoption, stimulate economic recovery, and spur competitiveness in these nations.
Jun-2022: Oracle entered into a partnership with Kyndryl, an IT infrastructure services provider. From this partnership, the companies aimed at helping consumers accelerate their journey to the cloud by delivering managed cloud solutions to enterprises all over the world. This partnership would expand the company’s reach, helping more consumers across the world move critical workloads to the cloud.
Jun-2022: AWS signed an agreement with Redington India, an information technology (IT) provider. From this agreement, the companies focused on driving cloud technology adoption in India. Also, this agreement would enable AWS to extend the power of the AWS Cloud to more partners and customers across the metros, and tier-2 and 3 cities in India.
May-2022: IBM joined hands with Amazon Web Services, a subsidiary of Amazon that provides on-demand cloud computing platforms. The company focused on offering a broad array of its software catalog as Software-as-a-Service (SaaS). Through this collaboration, IBM took another major step in giving organizations the ability to choose the hybrid cloud model that works best for their own needs and workloads, freeing them up to instead focus on solving their most pressing business challenges.
May-2022: Oracle partnered with Informatica, an enterprise cloud data management leader. This partnership would bring compelling value to the companies’ joint consumers with the fastest, most cost-effective path to OCI.
Mar-2022: Google teamed up with Adani Group, an Indian multinational conglomerate. Under this collaboration, The Adani Group would drive up the next phase of digital innovation across its diversified business portfolio. The collaboration would tap into the companies’ expertise across best-in-class infrastructure, technology, and industry solutions to modernize the Adani Group’s IT operations at scale.
Mar-2022: Microsoft partnered with FD Technologies, a group of data-driven businesses. Through this partnership, the companies focused on expanding the reach of its KX Insights streaming data analytics platform. With the combination of Microsoft’s Intelligent Cloud capabilities with KX technology and expertise, the companies would look forward to empower the capital markets and financial services, consumers, with latest, compelling solutions for faster decision-making and innovation
Feb-2022: Microsoft signed an MoU to collaborate with Larsen & Toubro, an Indian multinational conglomerate company. The collaboration focused on developing a regulated sector-focused cloud offering. In addition, the collaboration aimed to support the public sector and the other regulated industries as they seek to accelerate digital services to benefit all parts of India.
Feb-2022: Google Cloud collaborated with Elisa, finnish telecommunication & digital services producer. This collaboration aimed at accelerating Elisa’s cloud transformation journey and working together on joint innovations in several areas. Further, this collaboration would enable Elisa to leverage Google Cloud’s infrastructure, advanced data analytics, storage, and hybrid cloud management services to speed up its go-to-market activities, explore the latest edge computing possibilities, and build improved experiences for Elisa’s consumers.
Feb-2022: AWS came into a partnership with Kyndryl, the world’s largest IT infrastructure services provider. The partnership aimed at empowering, educating, and allowing thousands of AWS certified practitioners and developing joint solutions that would accelerate consumers’ journeys and help them innovate on the world’s leading cloud.
Jun-2021: Amazon Web Services extended its existing partnership with Salesforce, an American cloud-based software company. By the expansion of the partnership, the companies would make it easy for consumers to utilize the whole set of Salesforce and AWS abilities together to quickly build and deploy powerful latest business applications that accelerate digital transformation.
Jun-2021: Amazon Web Services signed an agreement to partner with Axis Bank, an Indian banking and financial services company. The Amazon subsidiary provides on-demand cloud computing services to organizations across the world and would help to accelerate the bank’s transformation in face of growing demand for digital services. Under this partnership, the AWS would help Axis Bank build and rise a suite of digital banking services that evolve with technology changes, introduce the latest payment modes, and support evolving customer and business requirements in India.
Dec-2020: Microsoft teamed up with Johnson, an American multinational corporation. The collaboration aimed to digitally transform how buildings and spaces are conceived, built, and managed. By integrating the power of Azure Digital Twins with JCI’s OpenBlue Digital Twin platform, this collaboration would serve consumers with a digital replica and actionable insights to better meet their evolving requirements.
Product Launch and Product Expansion:
Jun-2022: Salesforce introduced Sales Cloud Unlimited, a unified platform with everything sales teams in one place. The companies aimed to drive growth and turn sales reps into trusted advisors. Sales Cloud is an all-in-one platform for sales where AI (powered by Einstein), automation, and analytics come standard, allowing every sales rep to be more efficient.
Jun-2022: Salesforce launched new Customer 360 innovations. This launch aimed to help companies tap into the power of automation so they can focus on what matters most driving productivity and building trusted relationships with consumers.
Dec-2021: IBM launched Cloud Modernization Center, a digital front door to a vast array of tools, training, resources, and ecosystem partners. The launch aimed at helping IBM clients accelerate the modernization of their applications, data, and processes in an open hybrid cloud architecture. As part of the IBM Z Cloud and Modernization Center, clients could access a digital journey showcasing comprehensive resources and guidance for business professionals, IT executives, and developers alike.
Dec-2021: Adobe unveiled Creative Cloud Express, a simple, template-based tool. This latest tool would allow drag-and-drop content creation, empowering every user to express their creativity with just a few clicks.
May-2021: Google Cloud launched Vertex AI, the latest managed machine learning platform. Vertex AI is designed to make it easier for developers to deploy and maintain their AI models. This latest product allows better deployments for a new generation of AI that would empower data scientists and engineers to do fulfilling and creative work. Ultimately, the goal with Vertex is to reduce the time to ROI for these enterprises, to make sure that they cannot just build a model but get real value from the models they’re building.
Mar-2021: IBM released IBM Cloud Satellite, an extension of the IBM Public Cloud. The IBM Public Cloud would enable its enterprise clients to launch consistent cloud services anywhere and in any environment across any cloud, on-premises, or at the edge.
Acquisition and Merger:
Mar-2022: SAP SE acquired Taulia, a leading provider of working capital management solutions. This acquisition aimed to expand SAP’s business network and strengthen SAP’s solutions for the CFO office. Taulia’s solutions would be tightly integrated into SAP software as well as continue to be available standalone. In addition, Taulia would operate as an independent company with its own brand within the SAP Group.
Mar-2022: Microsoft took over Nuance Communications, a leader in conversational AI and ambient intelligence industries. This partnership aimed to bring together Nuance’s best-in-class conversational AI and ambient intelligence with Microsoft’s secure as well as trusted industry cloud offerings. Also, this partnership would help providers offer more affordable, effective, and accessible healthcare, and help businesses in every industry create more personalized and meaningful customer experiences.
Feb-2022: IBM acquired Sentaca, a provider of telco consulting services and solutions. This acquisition focused on improving its hybrid cloud capabilities. Through this acquisition, Sentaca would become part of IBM Consulting and would be integrated into its Hybrid Cloud Services business in North America.
Nov-2021: IBM completed the acquisition of SXiQ, an Australian digital transformation services company. This acquisition aimed to bring additional hybrid and multi-cloud expertise that is at the core of open innovation for clients. SXiQ would improve IBM Consulting’s abilities in Australia and New Zealand to modernize applications and technology infrastructure in the cloud.
Jun-2021: IBM took over Turbonomic, an Application Resource Management (ARM) and Network Performance Management (NPM) software provider. This acquisition aimed to enable IBM to become the only company providing a one-stop shop of AI-powered automation capabilities, all built on Red Hat OpenShift to run anywhere.
Dec-2020: IBM acquired FinTech Expertus Technologies, a Montreal-based fintech company. By the acquisition, IBM would gain consulting experience from Expertus on addressing the latest challenges in payments coming in the next several years. Also, the acquisition would broaden IBM’s capability to deal with complicated integrations of technologies, people, and processes.
Dec-2020: Adobe acquired Workfront, the leading work management platform for marketers. The acquisition aimed to give leading brands access to a single system to support planning, collaboration, and governance, to unlock organizational productivity.
Dec-2020: Google signed an agreement to acquire Actifio, a privately held information technology firm. Under this acquisition, Actifio’s business continuity solutions would help Google Cloud consumers prevent data loss and downtime because of network failures, external threats, human errors, and other disruptions.
Feb-2020: Google Cloud took over Looker, a Santa Cruz data analytics company. The acquisition aimed to strengthen the company’s analytics and data warehouse capabilities, which include BigQuery, allowing the consumers to address some of their toughest business challenges, faster all while maintaining complete control of their data.
Scope of the Study
Market Segments covered in the Report:
By Service Type
• Software as a Service (SaaS)
• Platform as a Service (PaaS)
• Infrastructure as a Service (IaaS)
By Deployment
• Public
• Private
• Hybrid
By Enterprise Size
• Large Enterprises
• Small & Medium Enterprises
By End-use
• BFSI
• IT & Telecom
• Retail & Consumer Goods
• Manufacturing
• Media & Entertainment
• Energy & Utilities
• Healthcare
• Government & Public Sector
• Others
By Geography
• North America
o US
o Canada
o Mexico
o Rest of North America
• Europe
o Germany
o UK
o France
o Russia
o Spain
o Italy
o Rest of Europe
• Asia Pacific
o China
o Japan
o India
o South Korea
o Singapore
o Malaysia
o Rest of Asia Pacific
• LAMEA
o Brazil
o Argentina
o UAE
o Saudi Arabia
o South Africa
o Nigeria
o Rest of LAMEA
Companies Profiled
• Google LLC
• IBM Corporation
• Oracle Corporation
• Amazon.com, Inc.
• Microsoft Corporation
• SAP SE
• Salesforce.com, Inc.
• Adobe, Inc.
• Alibaba Group Holding Limited
• Workday, Inc.
Unique Offerings
• Exhaustive coverage
• Highest number of market tables and figures
• Subscription based model available
• Guaranteed best price
• Assured post sales research support with 10% customization free
Read the full report: https://www.reportlinker.com/p06321915/?utm_source=GNW
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Artificial Intelligence
Identity Governance & Administration Market Projected to Reach $24.42 billion by 2030 – Exclusive Report by 360iResearch
PUNE, India, April 25, 2024 /PRNewswire/ — The report titled “Identity Governance & Administration Market by Component (Services, Solution), Modules (Access Certification & Compliance Control, Access Management, Identity Lifecycle Management), Organization Size, Deployment, Vertical – Global Forecast 2024-2030” is now available on 360iResearch.com’s offering, presents an analysis indicating that the market projected to grow from a size of $8.46 billion in 2023 to reach $24.42 billion by 2030, at a CAGR of 16.34% over the forecast period.
“Navigating Global Identity Governance With Key Strategies for Digital Security and Compliance”
Identity governance and administration (IGA) has emerged as a critical policy-driven approach aimed at fortifying digital identities within organizations, ensuring that proper access is provided to the right individuals for valid reasons. Across the globe, the demand for IGA solutions is on the rise, driven by the need to tackle sophisticated cyber threats, comply with stringent data protection laws, and adapt to the digitization wave sweeping through industries. Challenges include integrating these solutions with pre-existing IT frameworks, primarily in organizations reliant on legacy systems. The North American market, led by the United States and Canada, is at the forefront of this expansion, embracing technological advancements and stringent regulatory standards. Meanwhile, the Europe, Middle East, and Africa (EMEA) region is navigating its unique landscape, with the EU focusing heavily on compliance through GDPR and the Middle East and Africa gradually recognizing the value of digital security. The Asia-Pacific region is witnessing a significant uptrend in IGA solutions adoption, spurred by digital transformation initiatives and cybersecurity awareness, with China and India playing pivotal roles. This global perspective highlights the universal importance of IGA in today’s digital era, highlighting the critical balance between innovation, security, and regulatory compliance in safeguarding digital identities.
Download Sample Report @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
“Navigating the New Normal With The Crucial Role of Identity Governance in Securing Hybrid Work Environments”
As businesses globally embrace the fusion of remote and traditional office work, the need for secure, hybrid workspaces becomes paramount. The shift toward flexible working models, accelerated by the COVID-19 pandemic, highlights the importance of cybersecurity and accessibility in ensuring operational continuity and a better work-life balance. Identity governance & administration (IGA) systems emerge as essential tools within this evolving work landscape. They enable organizations to manage digital identities and access rights effectively, safeguarding sensitive data against unauthorized access across diverse working environments. By ensuring that only credentialed employees can access critical information, regardless of their physical location, IGA solutions stand at the forefront of maintaining cybersecurity compliance and operational integrity. This development signifies a growing demand for robust identity governance frameworks, ensuring businesses remain resilient and secure in remote work and beyond.
“Elevating Security and Efficiency in Organizations through Specialized Identity Governance & Administration Services”
Managed and professional services provide organizations with the specialized expertise necessary for optimizing the performance and security of identity governance & administration (IGA) systems, eliminating the need for such in-depth knowledge internally. Businesses benefit from advanced skills that enhance system functionality and safeguard sensitive data by outsourcing specific IGA tasks. From the initial stages of integration and implementation, ensuring seamless incorporation with existing infrastructures, to ongoing support and maintenance for consistent system reliability and up-to-dateness, these services form the foundation of effective IGA strategies. Furthermore, training and consulting play a pivotal role, equipping companies with the understanding and capability to utilize their IGA systems to the fullest. IGA solution is a critical technological tool designed to streamline the management of user access rights across organizations, bolstering security, operational efficiency, and compliance with regulatory standards. This comprehensive approach to IGA facilitates a more secure, efficient, and compliant organizational environment, empowering businesses to focus on core objectives and ensure their data remains protected.
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“International Business Machines Corporation at the Forefront of Identity Governance & Administration Market with a Strong 7.09% Market Share”
The key players in the Identity Governance & Administration Market include Broadcom, Inc., SAP SE, Oracle Corporation, Microsoft Corporation, International Business Machines Corporation, and others. These prominent players focus on strategies such as expansions, acquisitions, joint ventures, and developing new products to strengthen their market positions.
“Introducing ThinkMi: Revolutionizing Market Intelligence with AI-Powered Insights for the Identity Governance & Administration Market”
We proudly unveil ThinkMi, a cutting-edge AI product designed to transform how businesses interact with the Identity Governance & Administration Market. ThinkMi stands out as your premier market intelligence partner, delivering unparalleled insights with the power of artificial intelligence. Whether deciphering market trends or offering actionable intelligence, ThinkMi is engineered to provide precise, relevant answers to your most critical business questions. This revolutionary tool is more than just an information source; it’s a strategic asset that empowers your decision-making with up-to-the-minute data, ensuring you stay ahead in the fiercely competitive Identity Governance & Administration Market. Embrace the future of market analysis with ThinkMi, where informed decisions lead to remarkable growth.
Ask Question to ThinkMi @ https://app.360iresearch.com/library/intelligence/identity-governance-administration
“Dive into the Identity Governance & Administration Market Landscape: Explore 197 Pages of Insights, 654 Tables, and 26 Figures”
PrefaceResearch MethodologyExecutive SummaryMarket OverviewMarket InsightsIdentity Governance & Administration Market, by ComponentIdentity Governance & Administration Market, by ModulesIdentity Governance & Administration Market, by Organization SizeIdentity Governance & Administration Market, by DeploymentIdentity Governance & Administration Market, by VerticalAmericas Identity Governance & Administration MarketAsia-Pacific Identity Governance & Administration MarketEurope, Middle East & Africa Identity Governance & Administration MarketCompetitive LandscapeCompetitive PortfolioInquire Before Buying @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
Related Reports:
Privileged Identity Management Market – Global Forecast 2024-2030Identity & Access Management Professional Services Market – Global Forecast 2024-2030Digital Identity Solutions Market – Global Forecast 2024-2030About 360iResearch
Founded in 2017, 360iResearch is a market research and business consulting company headquartered in India, with clients and focus markets spanning the globe.
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Artificial Intelligence
Enghouse Video Partners With SONIFI Health To Deliver Advanced Telehealth Solutions In Hospital Rooms
MARKHAM, ON, April 25, 2024 /PRNewswire/ — Enghouse Video, a global leader in cutting-edge video technology solutions, today announced its partnership with SONIFI Health, enhancing virtual care in hospital settings.
SONIFI Health is a leading U.S. healthcare technology company based in Sioux Falls, South Dakota. The new partnership leverages and integrates Enghouse Video room systems technology to support SONIFI Health’s commitment to expanding telehealth applications and system optimizations in hospital settings.
Enghouse’s VidyoRooms solution, a sophisticated video conferencing technology that combines both software and hardware solutions, has been fully integrated into SONIFI Health’s interactive TV systems. This integration provides up to 4K high-quality video conferencing, multi-party sessions and robust security features that ensure full compliance with healthcare regulations.
Enghouse Video offers an immersive telehealth platform to support collaborative interdisciplinary care, improved patient outcomes and cost savings. The platform is flexible and simple, delivering the reliability, interoperability, and scalability needed for today’s healthcare environment. A key strength of the partnership is its offering of back-end integrations like patient portals, medical devices, EMR, tele-sitting, remote patient observation and consultation.
“Hospitals can choose the telehealth partner that’s right for them, and we incorporate that solution with interactive TV,” said Brian Nido, SONIFI Health’s Vice President of Customer Success. “Using the hardware and systems they already have in patient rooms helps hospitals reduce costs and maximize the value of their existing investments, while benefiting both clinicians and patients.”
SONIFI Health and Enghouse Video continue to collaborate closely to further refine and enhance the telehealth solutions provided to healthcare facilities. This partnership reflects a shared commitment to leveraging technology to create smarter hospital rooms and improve patient care across the healthcare spectrum.
About Enghouse VideoEnghouse Video, part of the Enghouse Interactive division, is a subsidiary of Enghouse Systems Limited, a vertically focused software and services company traded on the Toronto Stock Exchange (TSX: ENGH). Through highly secure, scalable and flexible Cloud-based or On Prem services, we deliver one of the world’s highest quality and most innovative video platform to video-enable any application or idea. From advanced video conferencing and collaboration tools to state-of-art enterprise video management, Enghouse Video is a unique player in multiple markets, including telehealth. Learn more at www.enghousevideo.com, read our blog, or follow us on Twitter at @EnghouseVideo, on LinkedIn, and on Facebook.
About SONIFI HealthSONIFI Health provides market-leading interactive patient engagement technology proven to improve patient outcomes and staff productivity. The EHR-integrated platform is designed to enhance patient and family experiences while increasing staff satisfaction and organizations’ operational efficiencies. As part of SONIFI Solutions, Inc., the company annually supports more than 300 million end user experiences. Learn more at sonifihealth.com.
Enghouse Video Contact: Sylvain Awad, Director, Demand Generation, Enghouse Video, part of Enghouse Interactive Division, [email protected]
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Artificial Intelligence
Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow
Multinational Insurance Broker to deploy 3CLogic’s solution with ServiceNow’s Financial Service Operations (FSO) platform to streamline customer experiences.
ROCKVILLE, Md., April 25, 2024 /PRNewswire/ — 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization’s use of ServiviceNow’s Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.
Serving millions of customers worldwide with innovative insurance and protective products, the organization required a solution that would enhance its recent investment in the ServiceNow platform as it works to transform its end-to-end customer service operations. The deployment will incorporate several of 3CLogic’s AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
“We continue to see enterprises eager to complement their existing investment in digital platforms, such as ServiceNow, with contact center features purpose-built to extend the workflows and features they already have and use,” explains Matt Durkin, VP of Global Sales at 3CLogic. “It’s no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency. We’re proud to offer an alternative approach that helps simplify the technology stack while optimizing the overall operational costs and outcomes.”
Recently named to Constellation Research’s 2024 Shortlist for Digital Customer Service and Support, 3CLogic has seen global adoption of its solution by leading enterprises in healthcare, manufacturing, travel, retail, higher education, finance, non-profits, and Managed Service Providers across five continents. As a ServiceNow-certified Technology and Build partner with offerings available for ServiceNow’s IT Service Management, Customer Workflows, HR Service Delivery, and Source-to-Pay solutions, the company will be unveiling its latest set of capabilities at ServiceNow’s annual Knowledge 2024 event this May in Las Vegas.
For more information, please contact [email protected].
About 3CLogic3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams. For more information, please visit www.3clogic.com.
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