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Healthcare CRM Market Size to Hit USD 31.5 Billion by 2030 at 10.6% CAGR – Report by Market Research Future (MRFR)

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New York, USA, March 30, 2023 (GLOBE NEWSWIRE) — Healthcare CRM Market Overview

According to a Comprehensive Research Report by Market Research Future (MRFR), “Healthcare CRM Market Information by Type, Component, Mode of Delivery, Application, End User and Region – Global Forecast till 2030”, the market was valued USD 12.7 billion in 2021 and is expected to reach USD 31.5 billion by 2030 at 10.6% CAGR during the forecast period 2022-2030.

Market Scope

Healthcare Customer Relationship Management (CRM) is a system that helps healthcare organizations with efficient workflow and better management to take care of patients. The technology used in the healthcare CRM system are- cloud-based CRM, collaborative system, mobile CRM, social CRM, and predictive CRM. Healthcare Customer Relationship Management (CRM) is a system that aids healthcare firms in managing patient care and facilitating effective workflow. The cloud-based CRM, collaborative system, mobile CRM, social CRM, and predictive CRM are among the technologies employed in the healthcare CRM system.

CRM in the healthcare industry enhances service delivery effectiveness and communication. Patient data is gathered from a variety of sources and entered into the healthcare CRM. With the help of online forms, feedback forms, and services for various enterprises, it enhances sales and marketing efforts. Healthcare institutions may automate tasks like sending emails and SMS messages and communicating test results thanks to healthcare CRM technology.

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Healthcare CRM Market Competitive Dynamics

The healthcare CRM industry is highly competitive. Strategic efforts like portfolio expansion, product launches and upgrades, alliances, regional expansion, and mergers and acquisitions are implemented by top market players and industry stakeholders.  Many companies around the world are the key players in the healthcare CRM market, some of which are:

  • SugarCRM (US)
  • SAP SE (Germany)
  • Keona Health (US)
  • Microsoft (US)
  • Salesforce (US)
  • Infor (US)
  • Keona Health (US)
  • Healthgrades (US)
  • Oracle (US)
  • Influence Health (US)
  • Accenture (Ireland)

Report Scope:

Report Attribute Details
Market Size in 2030 USD 31.5 Billion
CAGR 10.6%
Base Year 2021
Forecast Period 2022-2030
Historical Data 2020
Forecast Units Value (USD Billion)
Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
Segments Covered By Type, Mode of Delivery, Component, Application and End User
Geographies Covered North America, Europe, Asia-Pacific, and Rest of the World (RoW)
Key Market Drivers Usage of data technologies, analytical and digitalization technologies
Rising demand for an integrated system to manage the workflow and efficient delivery of assistance

Healthcare CRM Market Trends:

Drivers

Since many healthcare facilities are concentrating on direct marketing to build their businesses, the healthcare CRM market is predicted to experience a lucrative growth throughout the forecast period. The Healthcare CRM system is used to gather a lot of patient data from different sources. One of the key drivers of the growth of the global healthcare CRM market is the ongoing need for virtual care. The market is being driven by elements like cost effectiveness, reduced error risk, and technical developments. Healthcare CRM enables interaction between patients and healthcare facilities.

Because of the steadily growing number of hospitals and the resulting requirement for an integrated healthcare system for effective workflow, there is a big market for healthcare CRM. The global healthcare CRM market is expanding as a result of factors like an aging population, a demand for new technological breakthroughs, virtual patient care, and operational efficiency.

Improvements can be made to accessibility, user satisfaction, efficiency, and quality through integrated healthcare. The idea of integrating a healthcare CRM system brings together delivery management and healthcare organizations involved in diagnosis, treatment, rehabilitation, and health promotion. Several businesses are entering the healthcare CRM industry and growing their operations through the introduction of new products, acquisitions, partnerships, and joint ventures. 

Throughout the anticipated period, the market is anticipated to be dominated by the growing use of CRM systems in the healthcare and healthcare provider sectors. The proliferation of the healthcare CRM market will also be aided by the existence of numerous insurance firms. Moreover, the market will likely be driven during the projected period by market players’ quick development and introduction, which are mostly employed to improve marketing and sales procedures among pharmaceutical and biotechnology firms.

Restraints

Throughout the forecast period, the market is anticipated to grow. However, one of the key elements that are anticipated to restrain the market’s growth is the complexity of CRM application and expensive expenses. Another element that can have an impact on the market’s growth to some extent is the rise in security threats and worries about patients’ privacy in terms of their personal data.

Healthcare CRM systems face additional difficulties in order to succeed in the market. Healthcare experts are either in short supply or overworked trying to grasp the new system, so everyday inclusion is difficult. The healthcare CRM needs to be connected to a variety of programs. However, many healthcare facilities have strict policies and guidelines for data access, which may make it difficult for the global healthcare CRM to expand.

Browse In-depth Market Research Report (123 Pages) on Healthcare CRM: https://www.marketresearchfuture.com/reports/healthcare-crm-market-7324

COVID-19 Analysis

The COVID-19 pandemic outbreak had a significant effect on medical facilities. An integrated solution was desperately needed to manage workflow and provide help and care to patients effectively around the globe. The IT sector of healthcare has been primarily impacted by the use of data, analytical, and digitalization technology. The COVID-19 outbreak has forced industry participants to concentrate on R&D for advancements and developments in the Healthcare CRM market.

Healthcare CRM Market Segmentation

By Type

The segment of operational CRM holds the largest share of about 55.3% in 2021.

By Delivery

It is expected the cloud-based system will register a CAGR of 13.8% during the forecast period.

By End User

The segment of healthcare providers has the largest market share due to the rise in CRM solutions in hospitals worldwide.

By Component

It is expected that software service will have the fastest growth with a CAGR of 13.6% during the forecast period.

By Application

The patient management segment is expected to record the highest growth.

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Healthcare CRM Market Regional Outlook

The market has been controlled by the nations of North America and South America. because the market’s expansion has been aided by hospitals, payers, and early adoption of the healthcare CRM system. Industry expansion is fueled by the introduction of the Affordable Healthcare Act (2010) and benevolent government programs like health connect and e-health.

Europe had a reasonable amount of market share. The developed economies are in charge of this enormous expansion, and the firms mostly spend in infrastructure, R&D, and other related areas.

According to estimates, the global healthcare CRM market would grow at the quickest rate in the Asia-Pacific region. One of the primary drivers is thought to be the rise in healthcare and private hospital investors. It is hoped that increased attention to the region’s medical tourism industry and health care infrastructure will boost consumer satisfaction and foster growth. The regional expansion of this market is anticipated to be fueled by an increase in the aging population in important markets and a rise in the incidence of chronic disease. The expansion of private health management and insurance is being driven by the absence of infrastructure in the public health system.

Due to expanding infrastructure in the healthcare CRM system and government initiatives, the healthcare CRM market is anticipated to grow gradually and steadily across the rest of the world. It is anticipated that increased spending and population needs for better healthcare services would accelerate adoption of innovative technology.

Discover More Research Reports on Healthcare Industry by Market Research Future:

Digital Health Market Research Report Information By Technology (Digital Health Systems, Telehealth care, mHealth and Healthcare Analytics), Application (Cardiology, Diabetes, Neurology, Sleep Apnea, Oncology and others), Delivery Mode (On-Premise and Cloud-Based), Components (Software, Services and Hardware), End User (Healthcare Providers, Healthcare Payers, Pharmaceutical Companies), And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) – Forecast Till 2030

Big data in healthcare market Research Report: Information by Hardware (VPNs, Firewalls, Routers, Data storage, Email servers & access points), By Software (EHR, Revenue cycle management, Workforce management, Practice management), By Service type (Descriptive, Predictive, Prescriptive), By Application (Clinical analysis, Financial analysis, Operational analysis), And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) – Market Forecast Till 2030

Artificial Intelligence in Healthcare Market Research Report: Information By Component (Hardware, Software, Services), Application (Robot-Assisted Surgery, Virtual Nursing Assistant, Dosage Error Reduction, Clinical Trial, Preliminary Diagnosis, Automated Image Diagnosis), Technology (Machine Learning, Querying Method, Natural Language Processing), End User (Hospital & Diagnostic Centers, Pharmaceutical & Biotechnology Companies Academic & Research Laboratories) – Global Forecast till 2030

About Market Research Future:

Market Research Future (MRFR) is a global market research company that takes pride in its services, offering a complete and accurate analysis with regard to diverse markets and consumers worldwide. Market Research Future has the distinguished objective of providing the optimal quality research and granular research to clients. Our market research studies by products, services, technologies, applications, end users, and market players for global, regional, and country level market segments, enable our clients to see more, know more, and do more, which help answer your most important questions.

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Artificial Intelligence

Amp Finalises Commercial Agreements for Cape Hardy Advanced Fuels Precinct

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ADELAIDE, Australia, May 21, 2024 /PRNewswire/ — Amp Energy (“Amp” or the “Company”) announced today it has finalised all required commercial agreements for the development of the Cape Hardy Advanced Fuels Precinct – one of the leading green hydrogen, green ammonia and advanced fuel projects in Australia. The agreements, which were executed with Iron Road Ltd, include the purchase of a 630-hectare parcel of land at Cape Hardy as well as finalised royalty structure and common user infrastructure agreement. Amp will continue to build upon development progress made since announcing the Strategic Framework Agreement with Iron Road Ltd in April 2023 to bring advanced fuel production capacity to Cape Hardy.

The Cape Hardy Advanced Fuels Precinct will provide production at scale with up to 10 GW of planned electrolyser capacity. Development will be structured to initially bring 1 GW online with incremental stages to reach 10 GW of total capacity.   The project will both cater to the domestic Australian market, supporting the Australian Government’s net zero goals, while also featuring global export capabilities.  To facilitate distribution, Cape Hardy will be equipped with Australia’s first purpose-built advanced fuels export terminal.   
Amp has been in discussions to develop the Cape Hardy Advanced Fuels precinct, in collaboration with Iron Road Ltd and The Government of South Australia, for the past two years. During that time, Amp has made significant development progress.  The project’s concept, design, and pre-Front End Engineering Design (FEED) phase have been studied and reviewed by two leading global engineering firms, Arup and Technip Technologies, as Amp targets completion of pre-FEED studies for the first 1 GW electrolyser phase over the next 9 months. FEED scoping and contracting is currently underway ahead of awarding the FEED contract in late 2024 or early 2025.
Desalinated water is to be sourced from the recently announced Northern Water Supply (NWS) seawater desalination plant that will be located at Cape Hardy to meet the project’s demand for electrolyser feed water, cooling water, process plant water, and fire water. Amp is co-funding pre-FID expenditures for the NWS project.
Additionally, Amp is working closely with the Barngarla Determination Aboriginal Corporation RNTBC (“BDAC”).  With continued support from the BDAC, Amp is confident the Cape Hardy Advanced Fuels Precinct will have a meaningful economic impact on the region.  Amp currently estimates this will include approximately 4,000 direct and 6,000 indirect jobs for the first gigawatt of electrolyser capacity alone.
“We are seeing growing demand for Advanced Fuels both in Australia and abroad. This includes green ammonia, liquid hydrogen, methanol, and sustainable aviation fuel. The Cape Hardy Advanced Fuels Precinct will allow for large-scale production of these fuels that will be critical to the energy transition and achieving net zero targets. We could not be more excited about the project’s potential impact, and we are grateful for the partnership and continued support from Iron Road Ltd, the South Australian Government and BDAC as we progress full steam ahead on development” said Paul Ezekiel, Amp President and Co-founder.
Minister for Trade and Investment, Joe Szakacs said “The State Government recognises the strategic importance of the Cape Hardy Advanced Fuels Precinct attracting investment into the state for domestic and export opportunities, as there is an increasing flight to quality for hydrogen projects worldwide.”
About AmpAmp Energy is a global energy transition development platform, which delivers renewables, battery storage, Advanced Fuels and green AI data centers at scale, together with proprietary AI-enabled grid flexibility through its Amp X platform. Since its inception 15 years ago, Amp has developed and built or contracted 14 GW of assets globally. Amp is backed by major investments from institutional capital partners including global private equity firm the Carlyle Group, who has invested over US$440 million. The company has global operations throughout North America, the UK, Australia, Japan, and Spain.
For more information, please visit amp.energy

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Artificial Intelligence

GEEKOM A8 AI PC is now available for €799 and up.

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TAIPEI, May 21, 2024 /PRNewswire/ — The GEEKOM A8, a highly anticipated Next-Gen AI mini PC with an AMD HawkPoint Ryzen 8040 processor, is now available.

The A8 employs a metal housing with rounded corners and anodized matte finish, giving it a gorgeous and stylish look. Having a footprint smaller than the palm of a hand, the mini PC will conveniently fit in all types of desktop arrangement and instantly elevate the aesthetics of any workspace.
There are two variants of the GEEKOM A8, users have the option to choose between two processors from the same AMD HawkPoint family: Ryzen 7 8845HS and Ryzen 9 8945HS. Both chips feature 8 Zen 4 CPU cores, 16 threads, 16MB L3 cache, an AMD Radeon 780M integrated GPU as well as a Ryzen AI Engine NPU, but the Ryzen 9 8945HS is designed to offer slightly better performance, thanks to its higher CPU and GPU frequencies.
With a greatly enhanced NPU, the A8 can execute 60% more AI workloads than mini PCs with last-generation Ryzen 7040 chips, allowing users to embrace a new era of AI computing. For average consumers, the A8 will quickly find answers to all questions and turn texts into images and videos. For business users, the A8 will automatically summarize notes, transcribe calls, and take meeting minutes. For professional content creators, the A8 will bring much faster AI-powered photo editing, quicker video output, and speedier multi-tasking, helping bring the most ambitious ideas to life. With the new IceBlast 1.5 cooling technology, the A8 can stay cool and stable even when tasks are loaded.
Besides its powerful performance, the A8 also offers a wide array of ports, including four USB-A (including three USB3.2 Gen2), two HDMI2.0, a 40Gbps USB4, a multi-function Type-C, an SDXC slot, and a 3.5mm audio jack. Users can choose to connect the mini PC to an eGPU, ultra high-speed portable storage, or up to four 4K displays.
The A8 is now available on GEEKOM’s independent website. The 8845HS and 8945HS variants are priced at €799 and €949 respectively. Regardless of the CPU option, each unit is preinstalled with 32GB dual-channel SO-DIMM DDR5-5600 RAM, a fast 1TB M.2 2280 PCIe4.0*4 SSD, a wireless card that supports WiFi 7 and Bluetooth 5.4, and a licensed copy of Windows 11 operating system.
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AI-exposed sectors experience productivity surge as AI jobs climb and see up to 25% wage premium: PwC 2024 Global AI Jobs Barometer

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Sectors more exposed to AI are experiencing almost fivefold (4.8x) greater labour productivity growth (‘AI exposed’ means AI can readily be used for some tasks)Postings for AI jobs are growing 3.5x faster than for all jobs. For every AI job posting in 2012, there are now seven job postingsJobs that require AI skills carry up to a 25% wage premium in some marketsAI-driven spike in productivity could allow many nations to break out of persistent low productivity growth, generating economic development, higher wages, and enhanced living standardsSkills sought by employers are changing at a 25% higher rate in occupations most exposed to AI. To stay relevant in these occupations, workers will need to demonstrate or acquire new skillsLONDON, May 21, 2024 /PRNewswire/ — Sectors more exposed to AI are experiencing almost five times (4.8x) higher growth in labour productivity, according to PwC’s inaugural 2024 Global AI Jobs Barometer, published today.

The report, which analysed over half a billion job ads from 15 countries, suggests that AI could allow many nations to break out of persistent low productivity growth, generating economic development, higher wages, and enhanced living standards.
The report finds that for every job posting requiring AI specialist skills (i.e., machine learning) in 2012, there are now seven job postings.[1] PwC research also finds that growth in jobs demanding AI skills has outpaced all jobs since 2016, with postings for jobs requiring AI skills growing 3.5x faster than for all jobs.
The findings also highlight economic opportunity for labour forces: jobs that require AI skills carry up to a 25% average wage premium in some markets.
Skills sought by employers are changing much faster in occupations more exposed to AI, with old skills disappearing – and new skills appearing – in job ads at a 25% higher rate than in occupations less exposed to AI. To stay relevant in these occupations, workers will need to demonstrate or acquire new skills.
As questions abound around the technology’s impact on everything from job security to long-term business viability, the findings highlight positive news, even for workers in sectors most exposed to AI. The findings also reflect a good news story for workers and the global economy in which AI-enabled workers are more productive and more valuable, opening the door to rising prosperity for workers and nations.
Carol Stubbings, Global Markets and Tax & Legal Services (TLS) Leader, PwC UK, says:
“AI is transforming the labour market globally and presents good news for a global economy hindered by deep economic challenges and concerns around long-term business viability. For many economies experiencing labour shortages and low productivity growth, the findings highlight optimism around AI with the technology representing an opportunity for economic development, job-creation, and the creation of new industries entirely. However, the findings show that workers will need to build new skills and organisations will need to invest in their AI strategies and people if they are to turbocharge their development and ensure they are fit for the AI age.”
Near fivefold productivity growth in sectors more exposed to AI
The findings paint a positive picture of the impact of AI on labour markets and productivity. Sectors most exposed to AI – financial services, information technology, and professional services – are experiencing nearly five times higher labour productivity growth than sectors less exposed to AI.[2]
Jobs that require AI skills carry significant wage premiums
Across the five major labour markets for which wage data is available (US, UK, Canada, Australia and Singapore), jobs that require AI specialist skills carry a significant wage premium (up to 25% on average in the US), underlining the value of these skills to companies. Across industries (in the US for example), this can range from 18% for accountants, 33% for financial analysts, 43% for sales and marketing managers, to 49% for lawyers. While the wage premium differs by market, overwhelmingly this is higher in all markets analysed.
AI penetration is accelerating, particularly in knowledge work sectors
The study finds that knowledge work sectors are seeing the most rapid growth in the share of roles requiring AI skills. This includes financial services (2.8x higher share of jobs requiring AI skills vs other sectors), professional services (3x higher), and information & communication (5x higher).[3]
No going back to yesterday’s jobs markets: the skills building imperative
Companies, workers, and policymakers share responsibility for helping workers build the skills to succeed in a fast-changing jobs market. Skills demanded by employers in occupations more exposed to AI are changing at a 25% higher rate than in less exposed occupations. 69% of CEOs expect AI will require new skills from their workforce, rising to 87% of CEOs who have already deployed AI, according to PwC’s 27th Annual Global CEO Survey 2024. 
Pete Brown, Global Workforce Leader, PwC UK, adds:
“Businesses and governments around the world will need to ensure they are adequately investing in the skills required for both their people and organisations if they are to thrive in a global economy and labour market being transformed by AI. Equally, there is tremendous opportunity for people, organisations, and economies with expertise in new and emerging technologies such as AI. Ensuring a skills-first approach to recruitment as well as continued investment in workforce upskilling is imperative as no industry or market will remain immune to the impact of AI’s technological and economic transformation.”
Scott Likens, Global AI and Innovation Technology Leader, PwC US, concluded:
“AI provides much more than efficiency gains. AI offers fundamentally new ways of creating value. In our work with clients, we see companies using AI to amplify the value their people can deliver. We don’t have enough software developers, doctors, or scientists to create all the code, healthcare, and scientific breakthroughs the world needs. There is a nearly limitless demand for many things if we can improve our ability to deliver them – and limitless opportunity for organisations and individuals that invest in learning and applying the technology.”
Notes to Editors:
About the PwC 2024 Global AI Jobs Barometer
PwC’s new Global AI Jobs Barometer uses half a billion job ads from 15 countries to examine AI’s impact on jobs, skills, wages, and productivity. Analysing data from the past decade and across a large number of sectors, the report provides insight on AI job penetration, salary premiums, vacancy rates and more. The report will be presented at the VivaTech Summit in Paris by PwC global leaders.
About PwC
© 2024 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see http://www.pwc.com/structure for further details. 
[1] Refers to six of the fifteen countries analysed: US, UK, Singapore, Australia, Canada and New Zealand.[2] Due to the availability of OECD data, PwC analysis focused on just these six sectors profiled for the period 2018-2022 (2023 data has not yet been released).[3] Other sectors include: Agriculture, Mining, Power, Water, Retail Trade, Transportation, Accomodation, Real Estate, Administrative, Arts and Entertainment, Household Activities, Construction, Manufacturing, Education and Social Activities and ExtraCurricular Activities.
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