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Press Release: Orange – First quarter in line with full-year 2023 targets

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Press release
Paris, 26 April 2023

Financial information at 31 March 2023

First quarter in line with full-year 2023 targets

The Group confirms its financial guidance as presented at the Capital Market Day

In millions of euros   1Q 2023 1Q 2022
comparable
basis
1Q 2022
historical
basis
change
comparable
basis
change
historical
basis
Revenues   10,619 10,484 10,582 1.3 % 0.3 %
EBITDAaL   2,590 2,576 2,620 0.5 % (1.2)%
eCAPEX (excluding licenses)   1,493 1,570 1,610 (4.9)% (7.2)%
EBITDAaLeCAPEX   1,097 1,007 1,011 9.0 % 8.6 %

Orange group revenues grew 1.3% compared with the first quarter of 20221 (+135 million euros) thanks to growth in retail services (+2.8% or 219 million euros), fueled in particular by repricing in Europe and by the growth driver Africa and Middle East.

  • Africa & Middle East was the main contributor to this growth with a sharp 9.1% increase in revenues (+141 million euros), followed by Europe with 3.8% growth (+102 million euros), driven by Poland (+7.1%) and Spain, which has confirmed its return to growth (+2.8%) for the third consecutive quarter.
  • Revenues in France were 1.8% lower (-78 million euros) as a result of the downward trend in wholesale in line with our expectations (-7.8%). This was partially offset by the increase in retail services excluding STN2 (at +2.1%, its low point for the year). The recent repricing that will be fully effective as of the second quarter will progressively contribute to the growth in retail services.
  • The slight 0.7% decrease in Enterprise revenues (-14 million euros) continued to be driven by the sharp decline in fixed voice revenues (-11.6%), partially offset by growth in IT & Integration services revenues (+5.3%). The recovery plan for this segment is ongoing.
  • In terms of commercial performance, the Group maintained its leadership position in convergence, with 11.6 million convergent customers across Europe (+0.6%), and its commercial momentum on mobile contracts and very high-speed fixed broadband. Mobile services had 243.4 million accesses (+5.0%), including 95.8 million contracts (+8.5%). Fixed services totaled 45.0 million accesses (down 2.7%), including 14.7 million very high-speed broadband accesses, that continued to grow strongly (+14.7%). Fixed narrowband accesses continued to decline (-14.2%).

At 31 March 2023, Group EBITDAaL stood at 2,590 million euros, up 0.5%, in line with the target of slight growth in 2023. The EBITDAaL margin for telecom activities, traditionally lower in the first quarter, was 24.7% owing to a more severe seasonality effect this year related to the recognition of operating taxes. The next few quarters will further benefit from the price increases introduced in early 2023. EBITDAaL from telecom activities was 2,625 million euros (+0.9%).

eCAPEX totaled 1,493 million euros in the first quarter of 2023, a decrease of 4.9% year on year and in line with the target of a significant reduction in 2023. The number of households connectable to FTTH reached 66.6 million (+13.8%) and the FTTH customer base increased to 14.2 million (+15.1%).

The Group confirms its financial targets, in particular those for 20233, as presented at the Capital Market Day on 16 February:

  • Slight growth in EBITDAaL
  • Significant reduction in eCAPEX
  • Organic cash flow from telecom activities of at least 3.5 billion euros
  • Net debt/EBITDAaL ratio for telecom activities unchanged at around 2x in the medium term
  • Proposed increase in the dividend for the 2023 financial year to 0.72 euros including an interim dividend of 0.30 euros in December 2023

Commenting on the publication of these results, Christel Heydemann, Chief Executive Officer of the Orange group, said:

The continued increase in revenues and EBITDAaL, as well as the decrease in eCapex compared to Q1 2022, are in line with our objectives for 2023 and reinforce our ambition for the years to come.

We have started to execute our “Lead the Future” strategic plan with an even more value-oriented commercial strategy thanks to the quality of our networks and services which, combined with our cost controls, allow us to partially offset inflation. Our performance is once again driven by the remarkable growth in Africa and the Middle East and our strong value-driven growth in Europe. This quarter our retail services returned to growth in Spain, a country that has now seen growth for three consecutive quarters, and we’ve had double-digit revenue growth in our Orange Money business in Africa. Both demonstrate the strength of the Group and our ability to respond to increased competitive pressure. In France, retail services continue to grow and this should further accelerate in the second half of the year due to the recent price increases. Finally, in the Enterprise segment, we are executing our transformation plan.

I would like to warmly thank all the Orange teams who strive every day to serve our customers well and are committed to the deployment of our “Lead the Future” strategic plan. Together, we will deliver our ambitions in terms of growth and long-term value creation.

________________________________________________________________________________

The Board of Directors of Orange SA met on 25 April 2023 to review the consolidated financial results at 31 March 2023.

More detailed information on the Group’s financial results and performance indicators is available on the Orange website www.orange.com/en/consolidated-results.

Review by operating segment

France

In millions of euros   1Q 2023 1Q 2022
comparable
basis
1Q 2022
historical
basis
change
comparable
basis
change
historical
basis
Revenues   4,307 4,386 4,386 (1.8)% (1.8)%
Retail services (B2C+B2B)   2,751 2,733 2,733 0.6 % 0.6 %
Convergence   1,238 1,204 1,204 2.8 % 2.8 %
Mobile-only   582 571 571 2.0 % 2.0 %
Fixed-only   931 958 958 (2.9)% (2.9)%
Wholesale   1,100 1,193 1,195 (7.8)% (7.9)%
Equipment sales   307 285 285 7.7 % 7.7 %
Other revenues   149 174 173 (14.2)% (13.8)%

Retail services, which continued to grow this quarter, will benefit during the rest of the year from the latest price increases.

France’s revenues were 1.8% lower at 4,307 million euros in the first quarter of 2023 compared with the first quarter of 2022. This translated to the decline in wholesale of 7.8% (-93 million euro), in line with our medium-term expectations and partially offset by an increase in retail services.

Retail services revenues were up 0.6% (+17 million euros) and even rose 2.1% excluding STN. This growth is expected to accelerate during the rest of the year as a result of the recent price increases (both for existing customers and new offers). This will continue to drive convergent ARPO, which grew 2.2% in the first quarter to more than 72 euros.

All our customers affected by base price increases have now been informed. As expected, this led to a limited increase in the mobile churn rate (which reached 12.0% on mobile, +0.8pt compared to Q1 2022) that weighed on net additions in the first quarter of this year with +3,0004 for mobile and -21,000 for fixed-line, but still included very strong volumes for fiber with +287,000 net sales. The price increases, which will only be fully effective in the second quarter, will contribute progressively to revenues during the year.

Lastly, revenues from equipment sales rose 7.7% (+22 million euros).

Europe

In millions of euros   1Q 2023 1Q 2022
comparable
basis
1Q 2022
historical
basis
change
comparable
basis
change
historical
basis
Revenues   2,739 2,637 2,648 3.8 % 3.4 %
Retail services (B2C+B2B)   1,869 1,804 1,811 3.6 % 3.2 %
Convergence   726 697 699 4.2 % 3.8 %
Mobile-only   718 697 700 3.0 % 2.6 %
Fixed-only   308 308 309 0.2 % (0.3)%
IT & Integration services   116 103 102 13.2 % 14.1 %
Wholesale   398 430 432 (7.4)% (7.8)%
Equipment sales   426 363 364 17.4 % 17.0 %
Other revenues   46 40 42 14.8 % 9.0 %

Europe confirms its strong momentum in recent quarters with accelerated growth.

Europe revenues grew 3.8% in the first quarter (+102 million euros) driven by retail services, which rose 3.6% (+64 million euros) thanks to the solid performance by Convergence and Mobile revenues which benefitted from the rate increases introduced in all regions in 2022.

Equipment sales also rose sharply by 17.4% year on year (+63 million euros) while the 7.4% decline in wholesale services (-32 million euros) was due to the regulatory reduction in call termination rates which had little impact on margins.

In addition to the good performance of Spain (+2.8%), growth in Other European countries (+4.6%) was driven by Poland (+7.1%).

Indeed Spain confirmed its revenue growth, up 2.8% (+32 million euros) in the first quarter of 2023, with retail services and equipment sales both returning to growth, at +1.2% (+9 million euros) and +18% (+27 million euros), respectively.

In a still highly competitive market, Orange Spain continued to drive value through higher value-added offers, combined with a disciplined marketing policy and growth in B2B activities. This was reflected again this quarter in the 3.5% improvement in its convergent ARPO (after +2.0% in the fourth quarter of 2022), while the level of churn continued to fall.

We are therefore confident in our ability to return to EBITDAaL growth this year.

Africa & Middle East

In millions of euros   1Q 2023 1Q 2022
comparable
basis
1Q 2022
historical
basis
change
comparable
basis
change
historical
basis
Revenues   1,699 1,558 1,668 9.1 % 1.9 %
Retail services (B2C+B2B)   1,509 1,379 1,463 9.4 % 3.1 %
Mobile-only   1,297 1,192 1,265 8.8 % 2.5 %
Fixed-only   202 179 188 13.1 % 7.4 %
IT & Integration services   9 8 9 11.1 % 2.4 %
Wholesale   158 146 166 8.4 % (4.5)%
Equipment sales   23 26 31 (11.2)% (25.2)%
Other revenues   9 7 9 31.0 % 7.4 %

Africa & Middle East again delivered an exceptional performance in the first quarter of 2023.

Africa & Middle East recorded a strong 9.1% rise in revenues (+141 million euros), with growth in all countries in the region, and double-digit growth in nearly half of them. The region thus demonstrated its agility and resilience amid security tensions and currency devaluations in some countries.

This performance was based on the continued rapid development of retail services (+9.4%) due to double-digit growth in the four growth engines, namely mobile data (+19.1%), fixed broadband (+17.9%), Orange Money (+20.7%) and B2B (+15.1%), with positive volume and value effects.

Orange Money’s return to double-digit growth shows the effectiveness of our response plan in the face of increasing competition.

The mobile customer base reached 143.9 million, a year-on-year increase of 5.1%, with a 3.2% increase in average mobile ARPO.

Enterprise

In millions of euros   1Q 2023 1Q 2022
comparable
basis
1Q 2022
historical
basis
change
comparable
basis
change
historical
basis
Revenues   1,951 1,965 1,945 (0.7)% 0.3 %
Fixed-only   828 886 876 (6.5)% (5.5)%
Voice   233 264 262 (11.6)% (10.9)%
Data   595 622 614 (4.4)% (3.1)%
IT & Integration services   872 828 818 5.3 % 6.6 %
Mobile   251 251 251 (0.3)% (0.2)%
Mobile-only   168 159 159 5.5 % 5.6 %
Wholesale   10 10 10 (0.3)% (0.3)%
Equipment sales   73 82 82 (11.4)% (11.4)%

Recovery plan ongoing.

Enterprise revenues fell slightly by 0.7% (-14 million euros) to 1,951 million euros in the first quarter of 2023.

The decrease in the legacy fixed activities (-58 million euros), voice in particular, was partially offset by growth in IT & Integration services (+44 million euros).

The Digital & Data and Orange Cyberdefense activities produced double-digit growth of 12.7% and 10.5% respectively in the first quarter of 2023.

As part of the ongoing recovery plan aimed at implementing a new organization and substantially reducing costs, Orange Business entered into discussions with the trade unions on a collective contract termination agreement to support approximately 670 voluntary departures in its legacy activities in France.

At the same time, to accelerate its digital transformation, Orange Business has initiated a training and retraining program of 5,000 employees for roles in key digital disciplines (virtualization, cloud, data, artificial intelligence and cybersecurity), while also launching an ambitious program to recruit 800 experts in cybersecurity and as many again in the digital services fields of Cloud and Digital & Data.

Totem

In millions of euros   1Q 2023 1Q 2022
comparable
basis
1Q 2022
historical
basis
change
comparable
basis
change
historical
basis
Revenues   174 161 161 8.1 % 8.1 %
Wholesale   174 161 161 8.1 % 8.1 %
Other revenues  

Revenues for the Totem TowerCo5 reached 174 million euros in the first quarter, an 8.1% increase driven by the 7.0% rise in external hosting revenues.

International Carriers & Shared Services

In millions of euros   1Q 2023 1Q 2022
comparable
basis
1Q 2022
historical
basis
change
comparable
basis
change
historical
basis
Revenues   354 381 382 (7.2)% (7.3)%
Wholesale   227 262 262 (13.2)% (13.2)%
Other revenues   127 119 120 6.0 % 5.6 %

Wholesale services revenues were down 13.2% (-35 million euros), due primarily to the downward trend in low-margin voice revenues. Mobile (mainly roaming-related services) and data services were on the rise.

The 6.0% increase in other revenues (+7 million euros) was due to a spike in activity at Orange Marine during the quarter.

Mobile Financial Services

Mobile Financial Services had 3.1 million customers at 31 March 2023, including 2.0 million in Europe (Orange Bank) and 1.1 million in Africa (Orange Bank Africa).

In the first quarter, new accounts opened at Orange Bank (Europe) rose 14% and loans disbursed (excluding mortgages) increased 34%.

Calendar of upcoming events

23 May 2023 Annual Shareholders Meeting
26 July 2023 – Publication of First-Half 2023 results

Contacts

Disclaimer

This press release contains forward-looking statements about Orange’s financial situation, results of operations and strategy. Although we believe these statements are based on reasonable assumptions, they are subject to numerous risks and uncertainties, including matters not yet known to us or not currently considered material by us, and there can be no assurance that anticipated events will occur or that the objectives set out will actually be achieved. More detailed information on the potential risks that could affect our financial results is included in the Universal Registration Document filed on 29 March 2023 with the French Financial Markets Authority (AMF) and in the annual report (Form 20-F) filed on 30 March 2023 with the U.S. Securities and Exchange Commission. Forward-looking statements speak only as of the date they are made. Other than as required by law, Orange does not undertake any obligation to update them in light of new information or future developments.

Appendix 1: financial key indicators

Quarterly data

In millions of euros   1Q 2023 1Q 2022
comparable
basis
1Q 2022
historical
basis
variation
comparable
basis
change
historical
basis
Revenues   10,619 10,484 10,582 1.3 % 0.3 %
France   4,307 4,386 4,386 (1.8)% (1.8)%
Europe   2,739 2,637 2,648 3.8 % 3.4 %
Africa & Middle-East   1,699 1,558 1,668 9.1 % 1.9 %
Enterprise   1,951 1,965 1,945 (0.7)% 0.3 %
Totem   174 161 161 8.1 % 8.1 %
International Carriers & Shared Services   354 381 382 (7.2)% (7.3)%
Intra-Group eliminations   (605) (604) (608)    
EBITDAaL (1)   2,590 2,576 2,620 0.5 % (1.2)%
o/w Telecom activities   2,625 2,603 2,646 0.9 % (0.8)%
As % of revenues   24.7 % 24.8 % 25.0 % (0.1 pt) (0.3 pt)
o/w Mobile Financial Services   (35) (26) (26) (33.0)% (33.0)%
Ecapex   1,493 1,570 1,610 (4.9)% (7.2)%
o/w Telecom activities   1,484 1,564 1,604 (5.1)% (7.4)%
as % of revenues   14.0 % 14.9 % 15.2 % (0.9 pt) (1.2 pt)
o/w Mobile Financial Services   8 6 6 44.4 % 44.4 %
EBITDAaL eCAPEX   1,097 1,007 1,011 9.0 % 8.6 %

(1)  EBITDAaL presentation adjustments are described in Appendix 2.

Appendix 2: adjusted data to income statement items

Quarterly data

    1Q 2023   1Q 2022
historical basis
In millions of euros   Adjusted data, Presentation adjustments, Income statement,   Adjusted data, Presentation adjustments, Income statement,
Revenues   10,619 10,619   10,582 10,582
External purchases   (4,656) (0) (4,656)   (4,496) (7) (4,504)
Other operating income   181 181   186 186
Other operating expense   (83) 91 8   (127) (1) (128)
Labor expenses   (2,129) (28) (2,156)   (2,196) (37) (2,233)
Operating taxes and levies   (894) (1) (896)   (895) (3) (897)
Gains (losses) on disposal of fixed assets, investments and activities   na 36 36   na 11 11
Restructuring costs   na (10) (10)   na (30) (30)
Depreciation and amortization of financed assets   (27) (27)   (23) (23)
Depreciation and amortization of right-of-use assets   (370) (370)   (381) (381)
Impairment of right-of-use assets     (1) (1)
Interests expenses on liabilities related to financed assets   (2) 2 na   (0) 0 na
Interests expenses on lease liabilities   (47) 47 na   (29) 29 na
EBITDAaL   2,590 137 na   2,620 (38) na
Significant litigation   96 (96) na   (3) 3 na
Specific labour expenses   (28) 28 na   (36) 36 na
Fixed assets, investments and business portfolio review   36 (36) na   11 (11) na
Restructuring program costs   (10) 10 na   (30) 30 na
Acquisition and integration costs costs   (6) 6 na   (10) 10 na
Interests expenses on liabilities related to financed assets   na (2) (2)   na (0) (0)
Interests expenses on lease liabilities   na (47) (47)   na (29) (29)

Appendix 3: economic CAPEX to investments in property, plant and intangible investment

In millions of euros   1Q 2023 1Q 2022
historical
basis
eCAPEX   1,493 1,610
Elimination of proceeds from sales of property, plant and equipment and intangible assets   91 46
Telecommunication licenses   314 214
Financed assets   71 30
Investments in property, plant and equipment and intangible assets   1,969 1,900

Appendix 4: key performance indicators

In thousand, at the end of the period   March 31
2023
  March 31
2022
Number of convergent customers   11,620   11,551
Number of mobile accesses (excluding MVNOs) (1)   243,375   231,760
o/w Convergent customers mobile accesses   21,336   20,986
  Mobile only accesses   222,039   210,774
o/w Contract customers mobile accesses   95,822   88,319
  Prepaid customers mobile accesses   147,552   143,441
Number of fixed accesses (2)   44,970   46,201
  Fixed Retail accesses   30,695   31,175
    Fixed Broadband accesses   24,401   23,841
    o/w Very high‑speed broadband fixed accesses   14,675   12,792
      Convergent customers fixed accesses   11,620   11,551
      Fixed accesses only   12,781   12,290
    Fixed Narrowband accesses   6,294   7,334
  Fixed Wholesale accesses   14,275   15,025
Group total accesses (1+2)   288,345   277,960

2022 data is presented on a comparable basis.

Key performance indicators (KPIs) by country are presented in the “Orange Investors Data Book Q1 2023,” available on www.orange.com, under Finance/Results: www.orange.com/en/latest-consolidated-results

Appendix 5: glossary

Key figures

Data on a comparable basis: data based on comparable accounting principles, scope of consolidation and exchange rates are presented for previous periods. The transition from data on an historical basis to data on a comparable basis consists of keeping the results for the period ended and then restating the results for the corresponding period of the preceding year for the purpose of presenting, over comparable periods, financial data with comparable accounting principles, scope of consolidation and exchange rate. The method used is to apply to the data of the corresponding period of the preceding year, the accounting principles and scope of consolidation for the period just ended as well as the average exchange rate used for the income statement for the period ended. Changes in data on a comparable basis reflect organic business changes. Data on a comparable basis is not a financial aggregate as defined by IFRS and may not be comparable to similarly named indicators used by other companies.

EBITDAaL or “EBITDA after Leases”: operating income (i) before depreciation and amortization of fixed assets, effects resulting from business combinations, reclassification of cumulative translation adjustment from liquidated entities, impairment of goodwill and fixed assets, share of profits (losses) of associates and joint ventures, (ii) after interest on debts related to financed assets and on lease liabilities, and (iii) adjusted for significant litigation, specific labor expenses, fixed assets, investments and businesses portfolio review, restructuring programs costs, acquisition and integration costs and, where appropriate, other specific elements. EBITDAaL is not a financial aggregate as defined by IFRS standards and may not be directly comparable to similarly named indicators in other companies.

eCAPEX or “economic CAPEX”: (i) acquisitions of property, plant and equipment and intangible assets, excluding telecommunications licenses and financed assets, (ii) less the price of disposal of property, plant and equipment and intangible assets. eCAPEX is not a financial performance indicator as defined by IFRS standards and may not be directly comparable to indicators referenced by similarly named indicators in other companies.

Organic Cash Flow (telecoms activities): for the perimeter of the telecoms activities, net cash provided by operating activities, minus (i) lease liabilities repayments and debts related to financed assets repayments, and (ii) purchases and sales of property, plant and equipment and intangible assets, net of the change in the fixed assets payables, (iii) excluding telecommunication licenses paid and significant litigations paid or received. Organic Cash Flow (telecoms activities) is not a financial aggregate defined by IFRS and may not be comparable to similarly named indicators used by other companies.

Retail services (B2C + B2B): aggregation of revenues from (i) Convergent services, (ii) Mobile-only services, (iii) Fixed-only services and (iv) IT & integration services (see definitions). Retail Services (B2C+B2B) revenues include all revenues of a given scope excluding revenues from wholesale services, equipment sales and other revenues (see definitions).

Performance indicators

Fixed retail accesses: number of fixed broadband accesses (xDSL (ADSL and VDSL), FTTx, cable, Fixed-4G (fLTE) and other broadband accesses (satellite, Wimax and others)) and fixed narrowband accesses (mainly PSTN) and payphones.

Fixed wholesale accesses: number of fixed broadband and narrowband wholesale accesses operated by Orange.

Convergence

Convergent services: customer base and revenues from B2C Convergent retail offers, excluding equipment sales (see definition) defined as an offer combining at least a broadband access (xDSL, FTTx, cable or Fixed-4G (fLTE) with cell-lock) and a mobile voice contract (excluding MVNOs).

Convergent ARPO: average quarterly revenues per convergent offer (ARPO) calculated by dividing revenues from retail Convergent services offers invoiced to B2C customers generated over the past three months (excluding IFRS 15 adjustments) by the weighted average number of retail Convergent offers over the same period. ARPO is expressed by monthly revenues per convergent offer.

Mobile-only services

Mobile-only services: revenues from mobile offers (mainly outgoing calls: voice, SMS and data) invoiced to retail customers, excluding convergent services and equipment sales (see definitions). The customer base includes customers with a contract excluding retail convergence, machine-to-machine contracts and prepaid cards.

Mobile-only ARPO: average quarterly revenues from Mobile-only (ARPO) calculated by dividing revenues from Mobile-only retail services (excluding machine-to-machine and IFRS 15 adjustments) generated over the past three months by the weighted average of Mobile-only customers (excluding machine-to-machine) over the same period. The ARPO is expressed as monthly revenues per Mobile-only customer.

Fixed-only services

Fixed-only services: revenues from fixed retail offers, excluding B2C convergent offers and equipment sales (see definitions). It includes (i) fixed narrowband services (conventional fixed telephony), (ii) fixed broadband services, and (iii) business solutions and networks (with the exception of France, for which essential business solutions and networks are supported by Enterprise). For the Enterprise segment, Fixed-only service revenues include sales of network equipment related to the operation of voice and data services. The customer base consists of fixed narrowband and fixed broadband customers, excluding retail convergence customers.

Fixed-only Broadband ARPO: average quarterly revenues from Fixed-only Broadband (ARPO) calculated by dividing the revenue from Fixed-only Broadband retail services (excluding IFRS 15 adjustments) generated over the past three months by the weighted average of Fixed-only Broadband customers over the same period. ARPO is expressed as monthly revenues per Fixed-only Broadband customer.

IT & integration services

IT & Integration services: revenues from unified communication and collaboration services (Local Area Network and telephony, advising, integration and project management), hosting and infrastructure services (including Cloud Computing), applications services (customer relations management and other applications services), security services, video conferencing offers, machine-to-machine services (excluded connectivity) as well as sales of equipment related to the above products and services.

Wholesale

Wholesale: revenues from other carriers consists of (i) mobile services to other carriers including incoming traffic, visitor roaming, network sharing, national roaming and Mobile Virtual Network Operators (MVNOs), and (ii) fixed services to other carriers including national networking, services to international carriers, high-speed and very high-speed broadband access (fibre access, unbundling of telephone lines and xDSL access sales) and the sale of telephone lines on the wholesale market.

Equipment sales

Equipment sales: revenues from all mobile and fixed equipment sales, excluding (i) equipment sales associated with the supply of IT & Integration services, (ii) sales of network equipment related to the operation of voice and data services in the Enterprise operating segment, and (iii) equipment sales to dealers and brokers.

Other revenues

Other revenues: revenues including (i) equipment sales to brokers and dealers, (ii) portal, (iii) on-line advertising revenues, (iv) corporate transversal business line activities, and (v) other miscellaneous revenues.


1 Unless otherwise stated, percentage changes are on a year-on-year basis, calculated against the first quarter of 2022 and on a comparable basis.
2 Revenue from the Switched Telephone Network
3 These objectives are on a comparable basis and do not take into account mergers and acquisitions not yet finalized.
4 Excluding M2M (machine-to-machine exchange of information)

5 European company within the Orange group that owns and manages the passive mobile infrastructure portfolio of telecommunication towers, initially in France and Spain. It has been presented as a separate business segment since January 1, 2022.

Attachment

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Artificial Intelligence

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identity-governance-&-administration-market-projected-to-reach-$24.42-billion-by-2030-–-exclusive-report-by-360iresearch

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Download Sample Report @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
“Navigating the New Normal With The Crucial Role of Identity Governance in Securing Hybrid Work Environments”
As businesses globally embrace the fusion of remote and traditional office work, the need for secure, hybrid workspaces becomes paramount. The shift toward flexible working models, accelerated by the COVID-19 pandemic, highlights the importance of cybersecurity and accessibility in ensuring operational continuity and a better work-life balance. Identity governance & administration (IGA) systems emerge as essential tools within this evolving work landscape. They enable organizations to manage digital identities and access rights effectively, safeguarding sensitive data against unauthorized access across diverse working environments. By ensuring that only credentialed employees can access critical information, regardless of their physical location, IGA solutions stand at the forefront of maintaining cybersecurity compliance and operational integrity. This development signifies a growing demand for robust identity governance frameworks, ensuring businesses remain resilient and secure in remote work and beyond.
“Elevating Security and Efficiency in Organizations through Specialized Identity Governance & Administration Services”
Managed and professional services provide organizations with the specialized expertise necessary for optimizing the performance and security of identity governance & administration (IGA) systems, eliminating the need for such in-depth knowledge internally. Businesses benefit from advanced skills that enhance system functionality and safeguard sensitive data by outsourcing specific IGA tasks. From the initial stages of integration and implementation, ensuring seamless incorporation with existing infrastructures, to ongoing support and maintenance for consistent system reliability and up-to-dateness, these services form the foundation of effective IGA strategies. Furthermore, training and consulting play a pivotal role, equipping companies with the understanding and capability to utilize their IGA systems to the fullest. IGA solution is a critical technological tool designed to streamline the management of user access rights across organizations, bolstering security, operational efficiency, and compliance with regulatory standards. This comprehensive approach to IGA facilitates a more secure, efficient, and compliant organizational environment, empowering businesses to focus on core objectives and ensure their data remains protected.
Request Analyst Support @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
“International Business Machines Corporation at the Forefront of Identity Governance & Administration Market with a Strong 7.09% Market Share”
The key players in the Identity Governance & Administration Market include Broadcom, Inc., SAP SE, Oracle Corporation, Microsoft Corporation, International Business Machines Corporation, and others. These prominent players focus on strategies such as expansions, acquisitions, joint ventures, and developing new products to strengthen their market positions.
“Introducing ThinkMi: Revolutionizing Market Intelligence with AI-Powered Insights for the Identity Governance & Administration Market”
We proudly unveil ThinkMi, a cutting-edge AI product designed to transform how businesses interact with the Identity Governance & Administration Market. ThinkMi stands out as your premier market intelligence partner, delivering unparalleled insights with the power of artificial intelligence. Whether deciphering market trends or offering actionable intelligence, ThinkMi is engineered to provide precise, relevant answers to your most critical business questions. This revolutionary tool is more than just an information source; it’s a strategic asset that empowers your decision-making with up-to-the-minute data, ensuring you stay ahead in the fiercely competitive Identity Governance & Administration Market. Embrace the future of market analysis with ThinkMi, where informed decisions lead to remarkable growth.
Ask Question to ThinkMi @ https://app.360iresearch.com/library/intelligence/identity-governance-administration
“Dive into the Identity Governance & Administration Market Landscape: Explore 197 Pages of Insights, 654 Tables, and 26 Figures”
PrefaceResearch MethodologyExecutive SummaryMarket OverviewMarket InsightsIdentity Governance & Administration Market, by ComponentIdentity Governance & Administration Market, by ModulesIdentity Governance & Administration Market, by Organization SizeIdentity Governance & Administration Market, by DeploymentIdentity Governance & Administration Market, by VerticalAmericas Identity Governance & Administration MarketAsia-Pacific Identity Governance & Administration MarketEurope, Middle East & Africa Identity Governance & Administration MarketCompetitive LandscapeCompetitive PortfolioInquire Before Buying @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
Related Reports:
Privileged Identity Management Market – Global Forecast 2024-2030Identity & Access Management Professional Services Market – Global Forecast 2024-2030Digital Identity Solutions Market – Global Forecast 2024-2030About 360iResearch
Founded in 2017, 360iResearch is a market research and business consulting company headquartered in India, with clients and focus markets spanning the globe.
We are a dynamic, nimble company that believes in carving ambitious, purposeful goals and achieving them with the backing of our greatest asset — our people.
Quick on our feet, we have our ear to the ground when it comes to market intelligence and volatility. Our market intelligence is diligent, real-time and tailored to your needs, and arms you with all the insight that empowers strategic decision-making.
Our clientele encompasses about 80% of the Fortune Global 500, and leading consulting and research companies and academic institutions that rely on our expertise in compiling data in niche markets. Our meta-insights are intelligent, impactful and infinite, and translate into actionable data that support your quest for enhanced profitability, tapping into niche markets, and exploring new revenue opportunities.
Contact 360iResearchMr. Ketan Rohom360iResearch Private Limited,Office No. 519, Nyati Empress,Opposite Phoenix Market City,Vimannagar, Pune, Maharashtra,India – 411014.Email: [email protected]: +1-530-264-8485India: +91-922-607-7550
To learn more, visit 360iresearch.com or follow us on LinkedIn, Twitter, and Facebook.
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Enghouse Video Partners With SONIFI Health To Deliver Advanced Telehealth Solutions In Hospital Rooms

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MARKHAM, ON, April 25, 2024 /PRNewswire/ — Enghouse Video, a global leader in cutting-edge video technology solutions, today announced its partnership with SONIFI Health, enhancing virtual care in hospital settings.

SONIFI Health is a leading U.S. healthcare technology company based in Sioux Falls, South Dakota. The new partnership leverages and integrates Enghouse Video room systems technology to support SONIFI Health’s commitment to expanding telehealth applications and system optimizations in hospital settings.
Enghouse’s VidyoRooms solution, a sophisticated video conferencing technology that combines both software and hardware solutions, has been fully integrated into SONIFI Health’s interactive TV systems. This integration provides up to 4K high-quality video conferencing, multi-party sessions and robust security features that ensure full compliance with healthcare regulations.
Enghouse Video offers an immersive telehealth platform to support collaborative interdisciplinary care, improved patient outcomes and cost savings. The platform is flexible and simple, delivering the reliability, interoperability, and scalability needed for today’s healthcare environment. A key strength of the partnership is its offering of back-end integrations like patient portals, medical devices, EMR, tele-sitting, remote patient observation and consultation.
“Hospitals can choose the telehealth partner that’s right for them, and we incorporate that solution with interactive TV,” said Brian Nido, SONIFI Health’s Vice President of Customer Success. “Using the hardware and systems they already have in patient rooms helps hospitals reduce costs and maximize the value of their existing investments, while benefiting both clinicians and patients.”
SONIFI Health and Enghouse Video continue to collaborate closely to further refine and enhance the telehealth solutions provided to healthcare facilities. This partnership reflects a shared commitment to leveraging technology to create smarter hospital rooms and improve patient care across the healthcare spectrum.
About Enghouse VideoEnghouse Video, part of the Enghouse Interactive division, is a subsidiary of Enghouse Systems Limited, a vertically focused software and services company traded on the Toronto Stock Exchange (TSX: ENGH). Through highly secure, scalable and flexible Cloud-based or On Prem services, we deliver one of the world’s highest quality and most innovative video platform to video-enable any application or idea. From advanced video conferencing and collaboration tools to state-of-art enterprise video management, Enghouse Video is a unique player in multiple markets, including telehealth. Learn more at www.enghousevideo.com, read our blog, or follow us on Twitter at @EnghouseVideo, on LinkedIn, and on Facebook.
About SONIFI HealthSONIFI Health provides market-leading interactive patient engagement technology proven to improve patient outcomes and staff productivity. The EHR-integrated platform is designed to enhance patient and family experiences while increasing staff satisfaction and organizations’ operational efficiencies. As part of SONIFI Solutions, Inc., the company annually supports more than 300 million end user experiences. Learn more at sonifihealth.com.
Enghouse Video Contact: Sylvain Awad, Director, Demand Generation, Enghouse Video, part of Enghouse Interactive Division, [email protected]

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Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow

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Multinational Insurance Broker to deploy 3CLogic’s solution with ServiceNow’s Financial Service Operations (FSO) platform to streamline customer experiences.
ROCKVILLE, Md., April 25, 2024 /PRNewswire/ — 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization’s use of ServiviceNow’s Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.

Serving millions of customers worldwide with innovative insurance and protective products, the organization required a solution that would enhance its recent investment in the ServiceNow platform as it works to transform its end-to-end customer service operations. The deployment will incorporate several of 3CLogic’s AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
“We continue to see enterprises eager to complement their existing investment in digital platforms, such as ServiceNow, with contact center features purpose-built to extend the workflows and features they already have and use,” explains Matt Durkin, VP of Global Sales at 3CLogic. “It’s no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency. We’re proud to offer an alternative approach that helps simplify the technology stack while optimizing the overall operational costs and outcomes.”
Recently named to Constellation Research’s 2024 Shortlist for Digital Customer Service and Support, 3CLogic has seen global adoption of its solution by leading enterprises in healthcare, manufacturing, travel, retail, higher education, finance, non-profits, and Managed Service Providers across five continents. As a ServiceNow-certified Technology and Build partner with offerings available for ServiceNow’s IT Service Management, Customer Workflows, HR Service Delivery, and Source-to-Pay solutions, the company will be unveiling its latest set of capabilities at ServiceNow’s annual Knowledge 2024 event this May in Las Vegas.
For more information, please contact [email protected].
About 3CLogic3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams. For more information, please visit www.3clogic.com.
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