Global Citizen Services AI Market Size/Share Envisaged to Reach 237.39 Billion With 43.7% CAGR by 2032: Polaris Market Research


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New York, NY, May 23, 2023 (GLOBE NEWSWIRE) — Polaris Market Research has published a new research report titled “Citizen Services AI Market Share, Size, Trends, Industry Analysis Report, By Technology; By Component; By Organization Size; By Deployment Mode; By Verticals; By Region; Segment Forecast, 2023 – 2032” in its research database.

“As per the latest research analysis, the global citizen services ai market size/share will be valued at roughly USD 6.35 Billion in 2022, and its revenue is projected to reach about USD 237.39 Billion By 2032. The market is forecasted to expand at a compound annual growth rate of approximately 43.7% between 2023 and 2032.”

What is Citizen Services AI? How Big is Citizen Services AI Market Size & Share?

The foremost citizen services AI technologies include machine learning, natural language processing, image processing, and face recognition. Machine learning is utilized to inflate adept acumen to massive data sets. The rapidly rising demand for citizen services AI market can be attributed to its usage to approach justice, help users in traversing healthcare systems and standardize knowledge.

Enhancing citizen services, demand for digital conversion in the government sector, and escalating costs of automation of manual procedures to relieve pressure are some factors that propel the business advancement of artificial intelligence for citizen services. Also, the depletion in administrative weight, intricate task execution, and assistance to settle allotment issues spearheaded the market growth.

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(The sample of this report is readily available on request. The report sample contains a brief introduction to the research report, a Table of Contents, a Graphical introduction of regional analysis, Top players in the market with their revenue analysis, and our research methodology.)

Our Sample Report Covers:

  • 2032 Updated Report Introduction, Overview, and In-depth industry analysis.
  • 115+ Pages Research Report (Inclusion of Updated Research).
  • Provide Chapter-wise guidance on Requests.
  • 2023 Updated Regional Analysis with Graphical Representation of Size, Share & Trends
  • Includes Updated List of tables & figures.
  • Updated Report Includes Top Market Players with their Business Strategy, Sales Volume, and Revenue Analysis.

Some of the Top Market Players Are:

  • IBM Corporation
  • Microsoft Corporation
  • AWS
  • Accenture
  • Automation Anywhere
  • Pegasystems Inc
  • OpenText
  • Amazon Web Services Inc.
  • Intel Corporation
  • Alibaba Group Holding Limited
  • Tencent Holdings Ltd.
  • ServiceNow Inc.
  • ADDO
  • Alfresco
  • Voyager Labs
  • Waymo
  • Baidu

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Market Drivers

  • Digitalization of firms: The functionality and augmentation of digitalization in the firms have rendered the processes productive and speedier. The citizen services AI market size is expanding with the launch of AI technologies; businesses do not have to captivate themselves with massive data manually. By engaging in more smart processing and data management proficiencies, the potential of firms will increase.
  • Internet of Things: Citizen services AI market sales are soaring due to the improvised citizen gratification by the application of the Internet of Things and other surfacing technologies such as machine learning and biometric systems, the governments together with several firms are traversing the acceptance of AI, in citizen services.
  • Facial recognition technology: Facial recognition technology has offered massive metamorphic potential in the field of security and surveillance. Facial recognition explanations are applied to trace presence, regulate approaches to confined areas, surveillance and inspection systems, recognize crime accused, discover emotions, comprehend customer actions, structure robust security systems, and analyze gender and age.
  • IT rejuvenation: The growing need for mechanization, IT rejuvenation, modification of manual procedures to restrain pressure and improvise the experience for citizens, and escalated cost-efficacy are prominent drivers for market expansion globally.

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Top Report Findings

  • The functionality and augmentation of digitalization in the firms have rendered the processes productive and speedier, pushing the market growth.
  • The market is essentially segregated into technology, component, organization size, deployment mode, verticals, and region
  • The leading region of the market in North America

Top Trends Influencing the Market

  • Handling intricate public services: The increasing usage of citizen services AI technology covering diverse end-use industry verticals involving manufacturing, government, transportation, and healthcare as it advances and assimilates each chore, handling intricate public services, offering insufficient information, and analytical statistics is anticipated to boost the market growth.
  • Cloud AIs: Lately, cloud AIs have acquired notable popularity and propulsion as it assists to improvise several cloud-based services and implementations due to speedier conveyance time with limited suspension as contrasted to others and actual time tracing facilities.
  • Progressive inventive services: To diminish managerial problems, execute several intricate chores, and amend resource issuance problems, several big market players are concentrating on the advancement of more progressive and inventive services, which will push the market growth.

Segmental Analysis

  • The machine learning segment accounted for the largest market share

Based on technology, the machine learning segment accounted for the largest market share. Citizen services AI market demand is on the rise due to this technology procuring escalated approval and traction as it can dependably and swiftly scan, inspect, and respond to irregularities and impulsively enhance the cohesive performance with experience which in succession propels the segment market growth at a speedy pace.

  • The solution segment dominated the global market

Based on components, the solution segment dominated the global market. Citizen services AI market trends include continuous escalation in the confederation of artificial intelligence covering several firms to handle and obtain information productively and service inspections from government firms more efficiently.

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Citizen Services AI Market: Report Scope & Coverage

Report Attribute Details
Revenue Forecast in 2032 USD 9.10 Billion
Market size value in 2023 USD 73.72 Billion
Expected CAGR Growth 43.7% from 2023 – 2032
Base Year 2022
Forecast Year 2023 – 2032
Top Market Players IBM Corporation, NVIDIA, Microsoft Corporation, AWS, Accenture, Automation Anywhere, Pegasystems Inc, OpenText, Amazon Web Services Inc., Intel Corporation, Alibaba Group Holding Limited, Tencent Holdings Ltd., ServiceNow Inc., ADDO, Alfresco, Voyager Labs, Waymo, and Baidu.
Segments Covered By Technology, By Component, By Organization Size, By Deployment Mode, By Verticals, By Region
Customization Options Customized purchase options are available to meet any research needs. Explore customized purchase options

Geographic Overview

North America: This region held the largest citizen services AI market share due to the growing distribution of AI solutions for citizen services, extensive usage of AI in several end-use applications, and the existence of the most advanced markets of the world in the region.

Asia Pacific: Increasing application of 5G technology in countries such as India, China, South Korea, and Japan and several accomplished game plans that have been inferred by government agencies in these countries, together with enormous escalation in start-up registration covering the region.

Browse the Detail Report “Citizen Services AI Market Share, Size, Trends, Industry Analysis Report, By Technology; By Component; By Organization Size; By Deployment Mode; By Verticals; By Region; Segment Forecast, 2023 – 2032” with in-depth TOC:              

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Recent Developments

  • In June 2022, the Ministry of Education, India, announced the launch of the “AI for India” campaign with the aim of the country AI capital of the world. The new campaign will be powered by AWA and supported by GoI and ACITE to evaluate, train, provide internships, allocate projects, practice, certify, and employ around 25 lakh Indian citizens. The initiative has been undertaken to fill the gap between the supply and demand matrix.
  • In June 2022, Microsoft & Accenture, with their JV “Avanade,” signed a strategic partnership to tackle various critical challenges for both people and businesses. These companies are investing in the development of innovative solutions to strengthen the company’s robust data & AI capabilities.

Frequently Asked Questions

  • What is the expected industry size of the market?
  • Who are the top market players?
  • Which region contributes notably towards the market?
  • What will be the expected CAGR of the market during the forecast period?
  • What are the key segments in the market?
  • What are the key driving factors of the market?
  • Who are the key vendors of the market?

Polaris Market Research has segmented the citizen services AI market report based on technology, component, organization size, deployment mode, verticals, and region:

By Technology Outlook

  • Machine Learning
  • Natural Language Processing
  • Image Processing
  • Face Recognition
  • Others

By Component Outlook

  • Solution
  • Services

By Organization Size Outlook

  • Large Enterprises
  • SMEs

By Deployment Mode Outlook

  • On-premises
  • Cloud

By Verticals Outlook

  • Transportation
  • Healthcare
  • Government and Public Sector
  • Energy & Utility
  • Agriculture
  • Education and Training
  • Others

By Region Outlook

  • North America (U.S., Canada)
  • Europe (France, Germany, UK, Italy, Netherlands, Spain, Russia)
  • Asia Pacific (Japan, China, India, Malaysia, Indonesia, South Korea)
  • Latin America (Brazil, Mexico, Argentina)
  • Middle East & Africa (Saudi Arabia, UAE, Israel, South Africa)

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About Polaris Market Research:

Polaris Market Research is a global market research and consulting company. The company specializes in providing exceptional market intelligence and in-depth business research services for PMR’s clientele spread across different enterprises. We at Polaris are obliged to serve PMR’s diverse customer base present across the industries of healthcare, technology, semiconductors, and chemicals among various other industries present around the world. We strive to provide PMR’s customers with updated information on innovative technologies, high-growth markets, emerging business environments, and the latest business-centric applications, thereby helping them always to make informed decisions and leverage new opportunities. Adept with a highly competent, experienced, and extremely qualified team of experts comprising SMEs, analysts, and consultants, we at Polaris endeavor to deliver value-added business solutions to PMR’s customers.


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