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Global Chatbot Market Size & Share Analysis – Growth Trends & Forecasts (2023 – 2028)

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New York, June 21, 2023 (GLOBE NEWSWIRE) — Reportlinker.com announces the release of the report “Global Chatbot Market Size & Share Analysis – Growth Trends & Forecasts (2023 – 2028)” – https://www.reportlinker.com/p06465953/?utm_source=GNW
Vendors globally are making significant product innovations by integrating technologies such as AI and NLP to cater to customer needs and market requirements.

Key Highlights
Chatbots are software applications that utilize artificial intelligence and natural language processing to understand human needs and guide them to the desired outcome with as minimal work by the end user as possible. They act as virtual assistants for customer experience touchpoints. Bots not only interpret the user intent but also process their requests and give prompt relevant answers.
The market is primarily driven by the rising domination of messenger applications and increasing demand for customer analytics.
Due to the increasing use of messenger applications, integration of chatbots with messengers yield a higher return on investment as approaching the customers on their preferred application improves user experience. Moreover, messenger applications allow chatbots to save the user’s chat history for future purposes to personalize the user experience and gain actionable insights.
The messaging app usage statistics of January 2022 released by Hootsuite show that WhatsApp has 2,000 million active monthly users, followed by WeChat with 1,263 million monthly active users, followed by Facebook Messenger with 998 million Monthly active users. Chatbots with the ability to reasonably mimic humans allow brands to engage consumers more efficiently on these growing messaging platforms.
With the outbreak of COVID-19, chatbots have been increasingly deployed by various organizations to respond to customer queries and other related information. As different organizations adopted remote working due to the lockdowns imposed, companies became heavily dependent on chatbots to reduce the burden of customer queries due to the minimal availability of customer service employees.
Marketing and sales teams are often under pressure to gain sales and constantly improve the customer experience. In contrast to traditional customer service, chatbots are available around the clock, even when sales personnel fail to attend to customer queries. Chatbots help support customers without interruption of working hour limitations. Moreover, bots can easily handle a high number of requests and process them all simultaneously without ever being overworked. Thus, the availability of correct information without waiting helps enterprises boost consumer experience using chatbots.

Chatbot Market Trends

Healthcare Segment is Witnessing Significant Growth

Chatbots in the healthcare industry find their practical usage as they can maintain anonymity about the individual’s identity, especially in sensitive and mental health issues. It can track and monitor a user’s behavior and anxiety to support the development of improved habits. It offers instant reactions, notifications, reminders, and the option to interact with multiple people. Depending on the application, personalization can also be kept at a high level. Some applications use measurements of physical vitals (oxygenation, heart rhythm, body temperature) via mobile sensors, and facial recognition is used to track the behavior of patients.
The extensive healthcare data, such as disease symptoms, diagnoses, markers, and potential treatments, can be used to train chatbot algorithms. Chatbots are trained on massive healthcare data using public datasets such as COVIDX for COVID-19 and Wisconsin Breast Cancer Diagnosis (WBCD). Conversational chatbots of various intelligence levels may comprehend the user’s questions and respond using pre-defined labels from the training data. For instance, the Healthily app gives information on the symptoms of various diseases and assessments of overall health and patient progress. Similarly, the Ada app can check the users’ symptoms on the go without an appointment. Ada is a fast AI-powered symptom checker that can help the user 24/7. Despite the time and location, in some cases, it has provided correct disease suggestions earlier than the time of clinical diagnosis.
Chatbots are utilized in the medical facility system to extract information about appropriate physicians, open slots, clinics, and pharmacy hours. Patients can use chatbots to tell them about their existing health issues, discover doctors and dentists who are right for them, find available time slots, and schedule, reschedule, and remove appointments. Chatbots are also incorporated into the device calendars of the users to give medical appointment reminders and updates.
In July 2022, Tata Consultancy Services (TCS) announced its partnership with the Walton Centre NHS Foundation Trust to develop digital solutions that increase specialists’ productivity and reduce patient waiting times. TCS is anticipated to develop an innovative artificial intelligence-based chatbot, which could transform the way headache patients are diagnosed and treated at the center in Liverpool
In May 2022, Glenmark Pharmaceuticals announced a WhatsApp-based chatbot to help patients suffering from fungal infections adhere to the recommended treatment duration. The company developed the digital patient education tool ’Hello Skin’ in collaboration with the Indian Association of Dermatologists, Venereologists, and Leprologists (IADVL).

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Asia-Pacific to Witness the Highest Growth

The Asian-Pacific region is witnessing a significant increase in industrialization, increasing the need for chatbots in the market studied. The increasing retail and e-commerce business in emerging economies, such as China, India, Indonesia, Vietnam, Malaysia, the Philippines, Taiwan, and Thailand, accelerated the high demand and significant adoption of chatbots by retailers and e-commerce business owners.
The Asian-Pacific chatbot market during the COVID-19 pandemic experienced steady growth. Due to increased COVID-19-infected patients in the region and the lockdown announced by the government of significant economies in the area, the deployments of chatbots by various organizations to handle the patients’ queries related to their medication and consultation with doctors online from a remote location has been increased.
In August 2021, Bharat Petroleum Corporation Ltd (BPCL) introduced Urja. This AI-enabled chatbot is the country’s first chatbot in the oil and gas industry to provide customers with an interface for a seamless self-service experience and faster resolution of queries and issues. The virtual assistant offers services such as LPG booking, price, payment status, delivery status of booked LPG cylinders, and refill history.
With the rapidly expanding information and communications technology infrastructures in leading economies, such as China and India, the market is expected to grow further in the region. For instance, the region’s government is taking initiatives to support the demand for chatbots in Asia-Pacific. The Victorian government rolled out Australia’s first multilingual WhatsApp chatbot in July 2022. The AskVic WhatsApp chatbot is expected to provide culturally and linguistically diverse communities in Australia’s state of Victoria with COVID-19 information and support. This is expected to increase trust further and use the wide range of translated information the Victorian government provides.
Owing to the increased technological need, the region is witnessing the emergence of startups to help in providing a better customer experience. Furthermore, in April 2022, Omnichat, a Hong Kong-based chat commerce solution, announced that it raised USD 1.8 million in pre-series A funding. Omnichat helps online sellers to centralize their conversations with customers from WhatsApp, Facebook Messenger, Instagram, Line, and WeChat into a single platform. The platform also offers marketing automation and chatbot solutions to make sellers’ operations more efficient.

Chatbot Industry Overview

The global chatbot market is highly competitive, owing to the presence of many small and large players. The market is concentrated with the key players adopting strategies, such as product innovation, to stay ahead of the competition. Some of the players in the market are IBM Corporation,eGain Corporation, Nuance Communications, Creative Virtual Ltd, and Avaamo Inc., among others.

June 2022 – Serviceaide Inc. announced Automation 2.0 as part of a unified, portfolio-wide product upgrade across its full line of service management products, enabling the “shift-left”drive toward self-service and automation to be more accessible cost-effective across a wide range of enterprise and customer service and support scenarios.
March 2022- Kore.ai, a significant enterprise conversational AI software platform and solutions provider, announced the debut of Health Assist, the first in a series of revolutionary, digital-first healthcare experiences, at the HIMSS global health conference and exhibition.

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Additional Benefits:

The market estimate (ME) sheet in Excel format
3 months of analyst support
Read the full report: https://www.reportlinker.com/p06465953/?utm_source=GNW

About Reportlinker
ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need – instantly, in one place.

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YES Delivers Multiple VeroTherm Formic Acid Reflow Systems To Leading Semiconductor Device Customers

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FREMONT, Calif., June 26, 2024 /PRNewswire/ — YES (Yield Engineering Systems, Inc.), a leading manufacturer of process equipment for semiconductor advanced packaging applications, today announced that it has delivered multiple VeroTherm Formic Acid Reflow (FAR) systems to leading logic and memory customers. This system will be utilized to enable 3D stacking of memory and logic chips required to support the growth of high-performance AI accelerators driven by large language model (LLM) applications.

The VeroTherm FAR system is designed to provide solutions for achieving sub 10-micron micro-bump structures with fluxless solder and mass reflow processes. This system enables superior quality and total cost of ownership (CoO) particularly for the manufacturing of advanced packaging architectures such stacked logic and high bandwidth memory (HBM) that are an integral part of the AI accelerators currently being launched in the market.
“The VeroTherm offers unique single wafer chamber design with flexibility to improve reflow quality and addresses challenges associated with reduced bump pitches. YES has demonstrated superior reflow results with no bump cracking defects observed at sub-30 micron pitch and no collapsed bumps with pitches down to 12um. YES proprietary process also results in defect-free solder reflow resulting in high throughput and low CoO. These results can extend bump-based mass reflow technology to sub-10um pitch,” said Alex Chow, SVP Global Sales at YES. “These orders are an important milestone for YES as it is a validation of our efforts to serve the multiple market segments,” Chow added.
According to Saket Chadda, SVP and GM, Dry Business Unit at YES, “Our Verotherm FAR wafer product line offers vacuum based single wafer processing with unique capabilities of performing the task of removing oxides and reflowing solder into excellent bump shapes without defects found in older atmospheric pressure systems. It eliminates SnAg agglomerate defects and rough surfaces while minimizing inter-metallic compound zones with extendibility down to sub-10um micron pitches.”
About YES
YES (Yield Engineering Systems, Inc.) is a leading manufacturer of high-tech, cost-effective equipment for transforming surfaces, materials and interfaces.  The company’s product lines include vacuum cure ovens, chemical vapor deposition (CVD) systems, and plasma etching tools used for precise surface modification and thin-film coating of semiconductor wafers, semiconductor and MEMS devices, and biodevices. With YES, customers ranging from startups to Fortune 100 companies can create and volume-produce products in a wide range of markets, including Advanced Packaging, MEMS, Augmented Reality/Virtual Reality and Life Sciences. YES is headquartered in Fremont, California, with a growing global presence. For more information, please visit www.yieldengineering.com.
Media Contact
Alex ChowSVP Business Development & Mktg / Asia PresidentYES (Yield Engineering Systems, Inc.)+886-926136155 [email protected] 
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Amagi Strengthens its European Presence With the Inauguration of a New Office in Poland

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Amagi to Develop Flagship LIVE Products at Central European Innovation Center
ŁÓDŹ, Poland, June 26, 2024 /PRNewswire/ — Amagi, a leading global provider of cloud-based SaaS technology for broadcast and Connected TV (CTV), is focusing on engaging with the vibrant young technology talent in Poland as it inaugurates a new office in the bustling center of Łódź. This move underlines Amagi’s dedication to harnessing the exceptional technology skills found in Poland, aiming to shape the future of global media and entertainment.

Poland has strategically positioned itself as a magnet for tech innovation. Its robust educational system produces engineering, computer science, and other tech-related graduates. This abundance of skilled professionals and a supportive environment make Poland a prime location for companies looking to tap into the global tech scene.
“The inauguration of this innovation center in Central Europe marks a key milestone in Amagi’s journey,” says Baskar Subramanian, Co-Founder and CEO of Amagi. “This center will provide a platform for Polish technology professionals to serve our global customers, underscoring Amagi’s strategic vision of being a frontrunner in the cloud-based live broadcast technology domain.”  
“The entry of Amagi into our market is a significant event for our technology sector,” says Adam Pustelnik, First Deputy Mayor of the City of Łódź. “This industry is growing rapidly and constantly needs new solutions, specialists, and a specific talent pool. We are delighted to collaborate with such an innovative company and support the development of our City together. I believe that Amagi, as a strong global brand, will help strengthen Łódź’s position in the global media technology market.”
In 2023, Amagi expanded its global footprint by acquiring Tellyo, a Polish company specializing in broadcast technology solutions. This strategic move marked Amagi’s initial foray into the Polish market and proved to be a significant growth catalyst for the company.  The talented Polish development teams are now at the forefront of several of Amagi’s industry-leading products, including Tellyo STUDIO, a platform designed to streamline live content production and delivery, and Tellyo PRO, a suite of tools tailored explicitly for high-pressure live broadcast environments like elections and significant sporting events, such as the Olympics.
“At Amagi, we’re driven by four core values that empower everyone in our ecosystem, from employees to customers, to thrive and reach their full potential truly,” says Prasad Menon, Chief People Officer at Amagi. “Our Polish team perfectly embodies this philosophy.  Their exceptional talent, dedication, and deep understanding of technology fuel the development of our industry-leading solutions.  Their ability to deliver cutting-edge products like Tellyo Studio and Tellyo Pro ensures Amagi continues to meet the ever-changing needs of the global media landscape.”
Amagi has significantly increased its customer base in the European region. It now delivers services to large media and entertainment industry players like DAZN, Grupa Polsat-Interia, and many more. Amagi also delivers linear channels in over 40 countries worldwide, with a strong presence in the American market. Its global client list includes ABS-CBN, AccuWeather, A+E Networks UK, Cineverse, and more.
About Amagi
Amagi is a next-generation media technology company that provides cloud broadcast and targeted advertising solutions to broadcast TV and streaming TV platforms. Amagi enables content owners to launch, distribute, and monetize live linear channels on Free Ad-supported Streaming TV and video services platforms. Amagi also offers 24×7 cloud-managed services bringing simplicity, advanced automation, and transparency to the entire broadcast operations. Overall, Amagi supports 800+ content brands, 800+ playout chains, and over 3800+ channel deliveries on its platform in over 150 countries. Amagi has a presence in New York, Los Angeles, London, Paris, Melbourne, Seoul, Singapore, and broadcast operations in New Delhi, and innovation centers in Bangalore, Zagreb, and Łódź.
About Invest in Łódź 
Our Bureau supports investors & businesses by being an integrator of diverse entities around the City and its offerings and facilitating relations among stakeholders. Moreover we provide services and tools that create value for future investors and stakeholders and promote the business brand of the City.
Link to Word Doc: www.wallstcom.com/Amagi/240625-Amagi-Poland.docx 
Link to Polish Translation: www.wallstcom.com/Amagi/240625-Amagi-Poland-Po.docx
Photo Link: www.wallstcom.com/Amagi/Poland_Office.jpg
Photo Caption: Deputy Mayor of the City of Łódź, Adam Pustelnik, Prasad Menon, Chief People Officer at Amagi, Mariusz OstojaSwierczynski, Senior Director of Engineering at Amagi, and Jakub Majkowski, Founder and COO of Tellyo, at the inauguration of the new innovation center in Łódź.
 
Amagi Contact:
Aashish Washikar
Director – Corporate Communications
Email: [email protected]
Phone : +91 9533390005

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Synechron to acquire Adelaide-headquartered companies Chamonix IT and Exposé to grow its digital transformation, engineering, AI, and data and analytics capabilities in Australia

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This acquisition extends Synechron’s reach across the country, establishing a presence in key hubs and unlocking new industries and clients.
SYDNEY and NEW YORK and LONDON and PUNE, India, June 26, 2024 /PRNewswire/ — Synechron, a global leader in digital transformation consulting for the financial and technology sectors, is proud to announce that it has executed a definitive agreement for the acquisition of Chamonix IT Management Consulting Pty Ltd and Exposé Data Pty Ltd. Both companies are headquartered in Adelaide, Australia, with additional operations in Melbourne and Brisbane and share a common goal of delivering digital transformation, artificial intelligence, and analytics expertise to clients across several key industries including government, healthcare, utilities, energy, and education. The definitive agreement with respect to the acquisition was signed on Tuesday, 25 June, 2024, and is subject to customary closing conditions, including approval by the Australian Foreign Investment Review Board (FIRB).

Chamonix IT, established in 2010, is the leading provider of digital transformation services to organizations in South Australia. With a skilled team of approximately 150 professionals, Chamonix IT has been pivotal in delivering cutting-edge solutions that address complex challenges and drive significant outcomes for enterprise-level and public sector clients. Chamonix IT’s founders established Exposé as a new company in 2016 to bring the same level of expertise, this time focused specifically on data science and engineering, data modelling and visualization, and artificial intelligence. Among the fastest-growing IT organizations in Australia, Exposé currently has a team of approximately 50 people across the country.
The two organizations will join Synechron’s core digital transformation consulting business alongside recently acquired iGreenData, which expanded Synechron’s data and blockchain expertise in the financial services sector. With these additions, Synechron has effectively doubled its presence in the country, achieving coverage across major sectors. This strategic positioning allows the company to capitalize on the growing information technology (IT) investment in Australia encompassing SaaS, IT services, and analytics, while simultaneously enhancing its ability to offer support and solutions across Asia, the Americas, and Europe.
Faisal Husain, Synechron Co-founder and CEO, commented, “We look forward to welcoming Chamonix IT and Exposé into the Synechron family when the acquisition is completed. They will enrich our presence in Australia, bringing fresh expertise and capabilities that complement our ongoing commitment in the region. This move will enhance our service offerings and drive significant value, strengthening our strategy of continuous innovation and client-focused solutions.”
Scott Grigg, CEO of Chamonix IT, said, “Joining forces with Synechron is a significant milestone for us. Our shared dedication to excellence and innovation means we’re exceptionally positioned to offer transformative digital solutions that are second to none.”
Kelly Drewett, CEO of Exposé, added, “Becoming part of the Synechron family represents a massive opportunity. It accelerates our ability to innovate and empowers our employees to take on even more complex challenges on behalf of our clients.”
Technology Holdings acted as the financial advisor to Chamonix IT and Exposé on the transaction.
About Synechron:
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 55 offices in 20 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.
About Chamonix IT:
Chamonix IT empowers businesses to excel through transformative IT services. Serving both enterprise and government organizations, Chamonix IT delivers tailored solutions that ensure long-term success. Chamonix IT’s expertise spans Advisory, Cloud & Infrastructure, Application Innovation, Security, and Managed Services, enabling businesses to remain competitive and innovative in an ever-evolving landscape. By embracing an adaptable and flexible approach, Chamonix IT helps organizations navigate the complexities of digital transformation to propel their business forward.
About Exposé:
Exposé is a leading data analytics and AI consulting firm delivering data-driven insights and business-focused outcomes to private and public sector clients across Australia. Exposé’s approach is designed to give its clients the quickest and most cost-effective path to tackle data and AI opportunities through best practice. Clients benefit from Exposé’s significant experience, research and development, and innovation, which is at the core of what we do and the values we uphold. Founded in 2016, Exposé is now the largest data analytics and AI business in South Australia and one of only a few female-led technology businesses in the region.
For more information please contact:
Rashmi Joshi,[email protected] [email protected]
OR
 Zoe Forbes-Pyfrom (+44) 7718 [email protected]
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