Business Intelligence Group Recognizes TD for AI-Powered Customer Innovations

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TD Bank Group (TD) has been honoured with a 2021 Artificial Intelligence Excellence Award, a program established by the Business Intelligence Group that recognizes organizations, products and people who are using artificial intelligence to solve real-world problems. TD was awarded in the Product category under Intelligent Agent, for the AI-powered digital experiences recently launched within the Bank’s mobile app that are providing users with a more personalized experience based on their past behaviour and transactions.

“Our goal is always to deliver more personalized digital experiences to our customers that are tailored to their needs,” says Rizwan Khalfan, Chief Digital and Payments Officer, TD. “This award reflects the passion and enthusiasm of our teams who are focused on meeting the evolving needs of our customers in an increasingly digital world.”

In November 2020, TD launched digital nudges within the Canadian mobile app that use artificial intelligence powered by Layer 6, the AI division of TD, to send proactive insights to select TD customers who were identified as being able to benefit from low balance prediction and alerts to upcoming payments. These nudges were developed to help customers proactively manage their spending.

The Business Intelligence Group recognizes talent and performance in the business world. The organization cites their proprietary and unique scoring system as selectively measuring performance across multiple business domains and rewards companies whose achievements stand above those of their peers.

“We are proud to name TD as a winner in our Artificial Intelligence Excellence Awards program”, said Maria Jimenez, Chief Nominations Officer, Business Intelligence Group. “Our judges recognized that TD was using AI to improve the lives of their customers.”

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