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SoftBank looks at ‘softening’ angry customer calls with AI

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SoftBank is addressing the challenges faced by call center workers when dealing with disgruntled customers by exploring the potential of artificial intelligence (AI)-enabled software to mitigate the impact of tense interactions.
As Japan’s third-largest telecommunications provider, SoftBank plans to initiate both internal and external testing of this technology within the next year, with the goal of commercializing it by the end of March 2026.
In a press release issued on Wednesday, SoftBank detailed its efforts to develop a solution capable of converting customers’ voices into a more relaxed conversational tone. Leveraging AI-enabled emotion recognition and voice processing technology, this solution aims to facilitate smoother communication between customers and call center workers, prioritizing the well-being of employees.
While Japan is renowned for its exemplary customer service standards, concerns surrounding the harassment of service industry staff have garnered increased attention in recent years. In response, the government is exploring legislative measures to enhance protections for workers.
According to a survey conducted by UA Zensen, a labor union representing workers predominantly in the service and retail sectors, approximately half of the 33,000 respondents reported experiencing harassment from customers over the past two years. Instances of harassment ranged from verbal abuse to intimidation, with some customers even making demands for workers to kneel and apologize.
The psychological toll of such harassment is evident, with over 100 respondents indicating that they sought psychiatric assistance as a result of these incidents.
Source: japantimes.co.jp

The post SoftBank looks at ‘softening’ angry customer calls with AI appeared first on HIPTHER Alerts.

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2024 Rank Prizes Awarded in London for Research into Type 2 Diabetes and Retinal Imaging

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The Rank Prize for Nutrition has been awarded to Professor Roy Taylor and Professor Mike Lean
The Rank Prize for Optoelectronics has been awarded to four pioneers of retinal imaging technology
LONDON, July 2, 2024 /PRNewswire/ — The 2024 Rank Prizes were awarded last night at a ceremony in central London. Dame Sally Davies, the UK Special Envoy on Antimicrobial Resistance, was Guest of Honour.

Rank Prize for Nutrition
Professor Roy Taylor and Professor Mike Lean were the winners of the 2024 Rank Prize for Nutrition. Their research has furthered understanding of how type 2 diabetes develops, and has shown for the first time that remission from type 2 diabetes is possible for some by following a low-energy weight management programme. Their work is transforming services for people newly diagnosed with type 2 diabetes by giving them the support to manage their health and reverse the effects of this serious condition.
Professor John C. Mathers, Chair of Rank Prize’s Nutrition Committee, explained that: “The ground-breaking research by Professors Taylor and Lean has shown that a diagnosis of type 2 diabetes is not a life sentence. Their demonstration that type 2 diabetes can be put into remission by sustained weight loss will empower millions of people globally to change their eating behaviour and to improve their health.”
On receiving the award, Professor Lean commented that: “Success in research, making a difference for our patients, is gratifying, and for all this to be recognised by the Rank Prize is immensely rewarding.” Professor Taylor added: “I am delighted to receive this recognition on behalf of the physicists, doctors, nurses, dietitians and others who have provided fantastic team input over many years of this research.”
Rank Prize for Optoelectronics
The 2024 Rank Prize for Optoelectronics was awarded to four internationally leading scientists for the development of instruments that use adaptive optics technologies to capture high-resolution images of the living human retina. Their pioneering research has generated new fundamental insights into the structure and function of the human eye in both health and disease as well as new clinical interventions to remedy sight loss from common disorders. The winning scientists are:
Dr Junzhong LiangProfessor Donald T. MillerProfessor Austin RoordaProfessor David R. WilliamsProfessor Donal Bradley, Chair of Rank Prize’s Optoelectronics Committee, noted that: “The Prize recognizes a seminal contribution to imaging within the eye that opens new opportunities to understand this complex optical instrument and to improve eyesight through precise interventions. The winners are to be commended both on their highly insightful contributions to vision science and their subsequent development of applications.”
Professor David R. Williams responded: “Inventions and discoveries are almost always made by teams and this certainly was the case in this instance. I am so proud to be sharing this award with my former teammates, each of whom was not only critical to the initial development of ophthalmic adaptive optics but also continues to lead its evolution so successfully.”
About the Rank Prize
Established by Lord J. Arthur Rank, a British industrialist and philanthropist, the Rank Prizes are awarded biennially in the fields of nutrition and optoelectronics. Previous winners include Arthur Ashkin and Shuji Nakamaru, who have gone on to win the Nobel Prize. Find out more at www.rankprize.org.
Photo: https://mma.prnewswire.com/media/2452618/2024_Rank_Prize_Winners.jpg
 

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Treehouse Labs Unveils Brand Evolution and Strategic Expansion

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Treehouse, a digital assets firm providing infrastructure, data, and standards for everyday investors and professionals, is introducing Treehouse Labs as the new parent brand. Under this new structure, Treehouse will launch two subsidiary brands: TRHX for Professional Solutions and Treehouse for Decentralized Products. This strategic expansion and brand evolution aim to streamline Treehouse’s growing range of offerings, making it easier for both institutional and retail users to engage with its products.
“This move is driven by our desire to better serve our diverse user base and the expanding product lines within the digital assets economy,” said Brandon Goh, Treehouse’s Co-founder and CEO. “Treehouse Labs will house all our current and future innovations, enabling us to meet the evolving needs of our growing community.”
Empowering Professionals & Institutions
As the professional and institutional arm of Treehouse Labs, TRHX will house existing offerings such as Hyperion – a powerful portfolio management and markets intelligence platform, and TRHX Research – a research platform delivering high-quality market insights. Additionally, Treehouse Daily will be rebranded as TRHX Pulse and will continue to provide daily market newsletters directly to its users.
Pioneering Decentralized Fixed Income Solutions in Digital Assets
Treehouse will evolve to focus on building digital asset fixed income infrastructure solutions for the decentralized economy. The firm will start by converging borrowing and lending interest rates by introducing the concept of tAssets – an autonomous efficient market solution.
tAssets will be pioneered on Ethereum, to create tETH, a liquid restaking token (LRT) that allows anyone to participate in converging on-chain ETH interest rates. This opens up unprecedented access for individuals to arbitrage opportunities previously available only to institutions and the model can be extended to other assets in the future.
Treehouse is also introducing Decentralized Offered Rates (DOR), an Actively Validated Service (AVS) consensus mechanism that incentivizes an economy of stakeholders to build and utilize accurate reference rates. These DOR reference rates will serve as pillars of the digital asset economy, enabling a wide range of fixed-income products including interest rate swaps, swaptions, callable notes, and more, potentially amounting to trillions of dollars in products.
An Optimized Brand Structure
Treehouse has undergone significant innovation and growth since its establishment in 2021. As the firm evolved, it recognized the necessity for a clear and cohesive brand structure that emphasizes the unique value of each offering. This brand evolution aims to showcase the strength of Treehouse’s products so that users can easily navigate and engage with its wide range of products. By bridging the gap between traditional finance and digital assets, the firm is furthering its mission to empower users to trade with foresight and confidence.
The post Treehouse Labs Unveils Brand Evolution and Strategic Expansion appeared first on HIPTHER Alerts.

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Aidium Unveils 24/7 Customer Support to Empower Mortgage Professionals Anytime, Anywhere

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Aidium, the leading business intelligence and mortgage CRM platform, proudly announces its 24/7 customer support service. This underscores Aidium’s commitment to providing unparalleled support, ensuring mortgage professionals have access to real-time assistance whenever needed.
With mortgage professionals often working beyond standard business hours, continuous support becomes crucial. Aidium’s new 24/7 support service ensures lenders can resolve issues and receive assistance without delays, helping maintain productivity.
“Emergencies don’t wait for business hours, and neither do we,” said Spencer Dusebout, CEO of Aidium. “Our customers use Aidium at all hours—nights, weekends, even holidays—so we had to offer support whenever needed, with real people ready to take phone calls and respond to messages.”
Key Features:

Always-On Support: Aidium ensures a team is always available to handle customer issues.
Multichannel Support: Live support through phone, email, and online chat makes it easy to get help anywhere, anytime.

Benefits of 24/7 Support:

Enhanced Customer Experience: Aidium users can reach out for live support anytime, ensuring they never lose a business opportunity due to platform problems.
Operational Efficiency: Continuous monitoring of Aidium’s CRM system allows the support team to proactively identify and address issues before they impact users.
Business Continuity: Always-on support ensures no gaps in coverage, maintaining smooth business operations for lenders.
Reduced Enterprise Burden: Aidium’s 24/7 support and seamless onboarding process take a significant burden off enterprises by handling all support and implementation tasks beyond regular business hours.

Quotes from Leadership: “At Aidium, we recognize that our clients operate in a demanding and time-sensitive industry. Our 24/7 support service ensures they have the necessary assistance to overcome challenges promptly,” said Tim Tietz, Head of Customer Support. “This initiative is part of our broader commitment to enhancing the overall user experience and success of mortgage professionals.”
The post Aidium Unveils 24/7 Customer Support to Empower Mortgage Professionals Anytime, Anywhere appeared first on HIPTHER Alerts.

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