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Global Vessel Traffic Management Market (2022 to 2027) – Next-Generation Vessel Traffic Management Systems Present Opportunities

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Dublin, June 08, 2022 (GLOBE NEWSWIRE) — The “Global Vessel Traffic Management Market by End-user (Commercial, Defense), Component (Equipment, Solution, Service), Investment (Brownfield, Greenfield), System, Onboard Components (Equipment, Solution), and Region (2022-2027)” report has been added to ResearchAndMarkets.com’s offering.

The Global Vessel Traffic Management Market is projected to grow from USD 5.8 billion in 2022 to USD 8.7 billion by 2027, at a CAGR of 8.4% during the forecast period.

The COVID-19 outbreak has led to several challenges for various industries such as aviation and consumer electronics. These industries faced many economic problems post the COVID-19 outbreak. Since the beginning of the outbreak, the transportation industry has been among the most severely hit sectors globally. Due to most countries imposing nationwide lockdowns and travel and transportation restrictions, the shipping industry was affected extremely. This outbreak has also put the shipping and marine industries in worse position since their workforces have been shut down for the sake of safety and preventing the spread of COVID-19.

With the support of the Maritime and Port Authority of Singapore, Fujitsu Limited, Singapore Management University (SMU), and A*STAR’s Institute of High-Performance Computing (IHPC) announced their collaboration to develop innovative new technologies for vessel traffic management in the Port of Singapore (MPA). These predictive technologies will use artificial intelligence (AI) and big data analytics to help manage Singapore’s port and surrounding seas, which see a lot of seaborne trade and traffic.

The technologies will also be evaluated using real-world data in order to enhance congestion predictions and the detection of probable accidents and other danger hotspots before they happen at sea. The Urban Computing and Engineering Centre of Excellence (UCE CoE), a public-private collaboration comprising of the Agency for Science, Technology and Research (A*STAR), SMU, and Fujitsu, was founded in 2014 to perform research and development for these new marine technologies.

Based on component, service segment is expected to have the largest market share in 2022 as well as witness the highest CAGR growth across the forecast period. Many ports are equipping VTMS systems to make their ports more efficient and reliable. With new systems require operation and maintenance services. These factors drive the market growth.

Based on system, Port management information system is expected to grow with largest CAGR. Most ports across the world have adopted some form port management information system for the efficient and reliable working of their ports.

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights
4.1 Attractive Growth Opportunities in Vessel Traffic Management Market
4.2 Vessel Traffic Management Market, by End-user
4.3 Vessel Traffic Management Market End-user, by Commercial Sector
4.4 Vessel Traffic Management Market, by Investment
4.5 Vessel Traffic Management Market, by Country

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Increased Vessel Congestion at Ports
5.2.1.2 Need for Automation
5.2.2 Restraints
5.2.2.1 Effect of Natural Disasters on Ports
5.2.3 Opportunities
5.2.3.1 Next-Generation Vessel Traffic Management Systems
5.2.3.2 Technological Advances in Maritime Traffic Management
5.2.4 Challenges
5.2.4.1 VTMS Facility Location
5.2.4.2 Automated Identification System (AIS) Disadvantages
5.3 COVID-19 Impact Scenarios
5.4 COVID-19 Impact on Vessel Traffic Management Market
5.5 Technology Analysis
5.5.1 AI in VTS
5.5.2 e-Navigation in Vessel Traffic Management
5.5.3 Global Navigation Satellite System (GNSS)
5.6 Trends/Disruptions Impacting Customers’ Business
5.7 Pricing Analysis
5.8 Market Ecosystem
5.8.1 Prominent Companies
5.8.2 Private and Small Enterprises
5.8.3 End-users
5.9 Value Chain Analysis of Vessel Traffic Management System Market
5.10 Trade Data
5.10.1 Trade Analysis
5.11 Porter’s Five Forces Model
5.12 Key Stakeholders & Buying Criteria
5.12.1 Key Stakeholders in Buying Process
5.12.2 Buying Criteria
5.13 Key Conferences & Events in 2022-2023
5.14 Tariff Regulatory Landscape for Shipping Industry

6 Industry Trends
6.1 Introduction
6.2 Emerging Industry Trends
6.2.1 AI and Machine Learning
6.2.2 Marine IoT
6.2.3 Blockchain and Big Data Analytics
6.2.4 Cybersecurity
6.3 Innovations and Patents Registrations, 2018-2021
6.4 Impact of Megatrends

7 Vessel Traffic Management Market, by Component
7.1 Introduction
7.2 Equipment
7.2.1 Communication
7.2.1.1 VHF Communication Systems
7.2.1.1.1 Increasing Usage in Short-Range Communication to Drive the Segment
7.2.1.2 RF Communications
7.2.1.2.1 Increasing Usage for Wireless Data Transfer and Voice Transfer Applications to Drive the Segment
7.2.1.3 Microwave and Network
7.2.1.3.1 Increasing Usage for Satellite Communications, Radar Signals, Smartphones, and Navigational Applications to Drive the Segment
7.2.1.4 Human Machine Interface (HMI)
7.2.1.4.1 Increasing Usage of HMI on Ports and Harbors to Drive the Segment
7.2.1.5 Servers
7.2.1.5.1 New Technological Trends to Drive the Segment
7.2.2 Navigation
7.2.2.1 Automatic Identification System (AIS) Receivers and Base Stations
7.2.2.1.1 Increasing Usage of AIS Receivers and Base Stations Creates Efficient Link Between the Sea and Monitoring Center
7.2.2.2 Direction Finders
7.2.2.2.1 Increasing Usage by Ports to Provide Navigational Aid for Ships
7.2.2.3 Radar
7.2.2.3.1 Increasing Usage to Detect Illegal Activities Across Shore and Coastline to Drive the Segment
7.2.3 Surveillance & Monitoring
7.2.3.1 Unmanned Aerial Vehicles
7.2.3.1.1 Increasing Usage of UAVs at Ports to Make Security More Efficient and Reactive
7.2.3.2 CCTV Surveillance Camera
7.2.3.2.1 Need for Latest Technology CCTV Cameras to Provide Optimum Security
7.2.3.3 Sensors
7.2.3.3.1 Advanced Sensor Technologies Used to Prevent Port Accidents
7.3 Solution
7.3.1 Sensor Integrator
7.3.1.1 Sensor Integrator Key to Providing Efficient Navigation and Decision-Making Capabilities
7.3.2 Electronic Navigation Chart (ENC)
7.3.2.1 ENCs Provide an Array of Advantages for Planning, Monitoring, and Executing Voyages
7.3.3 Multi-Sensor Tracker
7.3.3.1 Ensures Flexible Sensor Input Filtering to Provide Efficient Data to Create Traffic Maps
7.3.4 Routing Monitor
7.3.4.1 Increasing Usage to Reduce Risk and Minimize Transit Time
7.3.5 Others
7.4 Service
7.4.1 Maintenance Service
7.4.1.1 Periodic Upkeep of Equipment Vital for Offering Decision Making Support to Operators
7.4.2 Operation Service
7.4.2.1 Provides Critical Support for Decision Making to Operators Through Various Data Points

8 Vessel Traffic Management System Market, by End-user
8.1 Introduction
8.2 Commercial Sector
8.2.1 Ports and Harbor
8.2.1.1 Ports Serve as Commerce Transfer Centers and are Typically Located Near Natural Harbors
8.2.2 Inland Port
8.2.2.1 Increasing Usage for Leisure Purposes and Ferries and Fishing Operations to Drive the Segment
8.2.3 Fishing Port
8.2.3.1 Fishing Ports are Frequently Marketed as Ports That are Primarily Utilized for Recreational or Aesthetic Purposes
8.2.4 Offshore
8.2.4.1 Increasing Adoption of Advanced Technologies in Offshore Ports to Ensure Safe Operations
8.3 Defense Sector
8.3.1 Need to Prevent Piracy and Other Illegal Activities to Drive the Segment

9 Vessel Traffic Management Market, by System
9.1 Introduction
9.2 Port Management Information System
9.2.1 PMI is Single Source of Adequate and Accurate Information
9.3 Global Maritime Distress Safety System (GMDSS)
9.3.1 Ships Fitted with GMDSS Equipment are Safer at Sea and More Likely to Receive Assistance in Event of Distress
9.4 River Information System
9.4.1 RIS Combines Equipment and Related Hardware and Software Designed to Optimize Traffic and Transport Processes
9.5 Aton Management & Health Monitoring System
9.5.1 Goal of Aton Systems is to Promote Safe Navigation on Waterways
9.6 Others

10 Vessel Traffic Management System Market, by Investment
10.1 Introduction
10.2 Greenfield
10.2.1 Major Businesses Adopt Greenfield Investment Strategy to Breakdown Entrance Barriers
10.3 Brownfield
10.3.1 Brownfield Investment Used to Join a New Foreign Market Through Companies That Already Have a Presence There

11 Vessel Traffic Management Market, by Onboard Component
11.1 Introduction
11.2 Equipment
11.2.1 Communication
11.2.1.1 VHF Communication Systems
11.2.1.1.1 Increasing Usage in Short-Range Communication to Drive the Segment
11.2.1.2 RF Communications
11.2.1.2.1 Increasing Usage for Wireless Data Transfer and Voice Transfer Applications to Drive the Segment
11.2.1.3 Microwave and Network
11.2.1.3.1 Increasing Usage for Satellite Communications, Radar Signals, Smartphones, and Navigational Applications to Drive the Segment
11.2.1.4 Human Machine Interface (HMI)
11.2.1.4.1 Increasing Need for Advanced and Reliable HMI Systems on Ship Bridges to Drive the Segment
11.2.2 Navigation
11.2.2.1 Automatic Identification System (AIS) Receivers
11.2.2.1.1 Increasing Usage of AIS Receivers to Create Efficient Link Between Sea and Monitoring Center
11.2.2.2 Direction Finders
11.2.2.2.1 Increasing Usage by Ships to Establish Efficient Navigation Paths
11.2.2.3 Radar
11.2.2.3.1 Increasing Usage to Detect Illegal Activities Around the Vicinity of the Ship
11.2.3 Surveillance & Monitoring
11.2.3.1 CCTV Surveillance Camera
11.2.3.1.1 Need for Latest Technology CCTV Cameras to Provide Optimum Security Onboard Ships
11.2.3.2 Sensors
11.2.3.2.1 Advanced Sensor Technologies Used for Navigation and Ship Stability
11.3 Solution
11.3.1 Sensor Integrator
11.3.1.1 Sensor Integrator Key to Providing Efficient Navigation and Decision-Making Capabilities
11.3.2 Electronic Navigation Chart (ENC)
11.3.2.1 ENCs Provide an Array of Advantages for Planning, Monitoring, and Executing Voyages
11.3.3 Multi-Sensor Tracker
11.3.3.1 Ensures Flexible Sensor Input Filtering to Provide Efficient Data to Create Traffic Maps
11.3.4 Routing Monitor
11.3.4.1 Increasing Usage to Reduce Risk and Minimize Transit Time

12 Regional Analysis

13 Competitive Landscape
13.1 Introduction
13.2 Market Share Analysis, 2021
13.3 Revenue Analysis of Top 5 Market Players, 2020
13.4 Company Evaluation Quadrant
13.4.1 Stars
13.4.2 Emerging Leaders
13.4.3 Pervasive Players
13.4.4 Participants
13.5 Startups Evaluation Quadrant
13.5.1 Progressive Companies
13.5.2 Responsive Companies
13.5.3 Dynamic Companies
13.5.4 Starting Blocks
13.6 Competitive Benchmarking
13.7 Competitive Scenario
13.7.1 Deals
13.7.2 Product Launches

14 Company Profiles
14.1 Key Companies
14.1.1 Kongsberg Gruppen
14.1.2 Wartsila
14.1.3 Thales Group
14.1.4 Leonardo S.P.A.
14.1.5 Saab
14.1.6 Indra Sistemas
14.1.7 Tokyo Keiki
14.1.8 Hensoldt
14.1.9 Frequentis
14.1.10 Furuno
14.1.11 Japan Radio Co. Ltd.
14.1.12 Terma
14.1.13 Vissim
14.1.14 Elcome International LLC
14.1.15 ST Engineering
14.1.16 Marlan Maritime Technologies
14.1.17 Xanatos Marine Ltd.
14.1.18 Sea Surveillance AS
14.1.19 M-Nav Solutions
14.1.20 A.St.I.M. S.R.L.
14.2 Other Players
14.2.1 Marico Marine
14.2.2 Gem Elettronica
14.2.3 Horizonte AS
14.2.4 Scortel
14.2.5 Elman S.R.L.

15 Appendix

For more information about this report visit https://www.researchandmarkets.com/r/rexe70

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Artificial Intelligence

Identity Governance & Administration Market Projected to Reach $24.42 billion by 2030 – Exclusive Report by 360iResearch

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PUNE, India, April 25, 2024 /PRNewswire/ — The report titled “Identity Governance & Administration Market by Component (Services, Solution), Modules (Access Certification & Compliance Control, Access Management, Identity Lifecycle Management), Organization Size, Deployment, Vertical – Global Forecast 2024-2030” is now available on 360iResearch.com’s offering, presents an analysis indicating that the market projected to grow from a size of $8.46 billion in 2023 to reach $24.42 billion by 2030, at a CAGR of 16.34% over the forecast period.

“Navigating Global Identity Governance With Key Strategies for Digital Security and Compliance”
Identity governance and administration (IGA) has emerged as a critical policy-driven approach aimed at fortifying digital identities within organizations, ensuring that proper access is provided to the right individuals for valid reasons. Across the globe, the demand for IGA solutions is on the rise, driven by the need to tackle sophisticated cyber threats, comply with stringent data protection laws, and adapt to the digitization wave sweeping through industries. Challenges include integrating these solutions with pre-existing IT frameworks, primarily in organizations reliant on legacy systems. The North American market, led by the United States and Canada, is at the forefront of this expansion, embracing technological advancements and stringent regulatory standards. Meanwhile, the Europe, Middle East, and Africa (EMEA) region is navigating its unique landscape, with the EU focusing heavily on compliance through GDPR and the Middle East and Africa gradually recognizing the value of digital security. The Asia-Pacific region is witnessing a significant uptrend in IGA solutions adoption, spurred by digital transformation initiatives and cybersecurity awareness, with China and India playing pivotal roles. This global perspective highlights the universal importance of IGA in today’s digital era, highlighting the critical balance between innovation, security, and regulatory compliance in safeguarding digital identities.
Download Sample Report @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
“Navigating the New Normal With The Crucial Role of Identity Governance in Securing Hybrid Work Environments”
As businesses globally embrace the fusion of remote and traditional office work, the need for secure, hybrid workspaces becomes paramount. The shift toward flexible working models, accelerated by the COVID-19 pandemic, highlights the importance of cybersecurity and accessibility in ensuring operational continuity and a better work-life balance. Identity governance & administration (IGA) systems emerge as essential tools within this evolving work landscape. They enable organizations to manage digital identities and access rights effectively, safeguarding sensitive data against unauthorized access across diverse working environments. By ensuring that only credentialed employees can access critical information, regardless of their physical location, IGA solutions stand at the forefront of maintaining cybersecurity compliance and operational integrity. This development signifies a growing demand for robust identity governance frameworks, ensuring businesses remain resilient and secure in remote work and beyond.
“Elevating Security and Efficiency in Organizations through Specialized Identity Governance & Administration Services”
Managed and professional services provide organizations with the specialized expertise necessary for optimizing the performance and security of identity governance & administration (IGA) systems, eliminating the need for such in-depth knowledge internally. Businesses benefit from advanced skills that enhance system functionality and safeguard sensitive data by outsourcing specific IGA tasks. From the initial stages of integration and implementation, ensuring seamless incorporation with existing infrastructures, to ongoing support and maintenance for consistent system reliability and up-to-dateness, these services form the foundation of effective IGA strategies. Furthermore, training and consulting play a pivotal role, equipping companies with the understanding and capability to utilize their IGA systems to the fullest. IGA solution is a critical technological tool designed to streamline the management of user access rights across organizations, bolstering security, operational efficiency, and compliance with regulatory standards. This comprehensive approach to IGA facilitates a more secure, efficient, and compliant organizational environment, empowering businesses to focus on core objectives and ensure their data remains protected.
Request Analyst Support @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
“International Business Machines Corporation at the Forefront of Identity Governance & Administration Market with a Strong 7.09% Market Share”
The key players in the Identity Governance & Administration Market include Broadcom, Inc., SAP SE, Oracle Corporation, Microsoft Corporation, International Business Machines Corporation, and others. These prominent players focus on strategies such as expansions, acquisitions, joint ventures, and developing new products to strengthen their market positions.
“Introducing ThinkMi: Revolutionizing Market Intelligence with AI-Powered Insights for the Identity Governance & Administration Market”
We proudly unveil ThinkMi, a cutting-edge AI product designed to transform how businesses interact with the Identity Governance & Administration Market. ThinkMi stands out as your premier market intelligence partner, delivering unparalleled insights with the power of artificial intelligence. Whether deciphering market trends or offering actionable intelligence, ThinkMi is engineered to provide precise, relevant answers to your most critical business questions. This revolutionary tool is more than just an information source; it’s a strategic asset that empowers your decision-making with up-to-the-minute data, ensuring you stay ahead in the fiercely competitive Identity Governance & Administration Market. Embrace the future of market analysis with ThinkMi, where informed decisions lead to remarkable growth.
Ask Question to ThinkMi @ https://app.360iresearch.com/library/intelligence/identity-governance-administration
“Dive into the Identity Governance & Administration Market Landscape: Explore 197 Pages of Insights, 654 Tables, and 26 Figures”
PrefaceResearch MethodologyExecutive SummaryMarket OverviewMarket InsightsIdentity Governance & Administration Market, by ComponentIdentity Governance & Administration Market, by ModulesIdentity Governance & Administration Market, by Organization SizeIdentity Governance & Administration Market, by DeploymentIdentity Governance & Administration Market, by VerticalAmericas Identity Governance & Administration MarketAsia-Pacific Identity Governance & Administration MarketEurope, Middle East & Africa Identity Governance & Administration MarketCompetitive LandscapeCompetitive PortfolioInquire Before Buying @ https://www.360iresearch.com/library/intelligence/identity-governance-administration
Related Reports:
Privileged Identity Management Market – Global Forecast 2024-2030Identity & Access Management Professional Services Market – Global Forecast 2024-2030Digital Identity Solutions Market – Global Forecast 2024-2030About 360iResearch
Founded in 2017, 360iResearch is a market research and business consulting company headquartered in India, with clients and focus markets spanning the globe.
We are a dynamic, nimble company that believes in carving ambitious, purposeful goals and achieving them with the backing of our greatest asset — our people.
Quick on our feet, we have our ear to the ground when it comes to market intelligence and volatility. Our market intelligence is diligent, real-time and tailored to your needs, and arms you with all the insight that empowers strategic decision-making.
Our clientele encompasses about 80% of the Fortune Global 500, and leading consulting and research companies and academic institutions that rely on our expertise in compiling data in niche markets. Our meta-insights are intelligent, impactful and infinite, and translate into actionable data that support your quest for enhanced profitability, tapping into niche markets, and exploring new revenue opportunities.
Contact 360iResearchMr. Ketan Rohom360iResearch Private Limited,Office No. 519, Nyati Empress,Opposite Phoenix Market City,Vimannagar, Pune, Maharashtra,India – 411014.Email: [email protected]: +1-530-264-8485India: +91-922-607-7550
To learn more, visit 360iresearch.com or follow us on LinkedIn, Twitter, and Facebook.
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Enghouse Video Partners With SONIFI Health To Deliver Advanced Telehealth Solutions In Hospital Rooms

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MARKHAM, ON, April 25, 2024 /PRNewswire/ — Enghouse Video, a global leader in cutting-edge video technology solutions, today announced its partnership with SONIFI Health, enhancing virtual care in hospital settings.

SONIFI Health is a leading U.S. healthcare technology company based in Sioux Falls, South Dakota. The new partnership leverages and integrates Enghouse Video room systems technology to support SONIFI Health’s commitment to expanding telehealth applications and system optimizations in hospital settings.
Enghouse’s VidyoRooms solution, a sophisticated video conferencing technology that combines both software and hardware solutions, has been fully integrated into SONIFI Health’s interactive TV systems. This integration provides up to 4K high-quality video conferencing, multi-party sessions and robust security features that ensure full compliance with healthcare regulations.
Enghouse Video offers an immersive telehealth platform to support collaborative interdisciplinary care, improved patient outcomes and cost savings. The platform is flexible and simple, delivering the reliability, interoperability, and scalability needed for today’s healthcare environment. A key strength of the partnership is its offering of back-end integrations like patient portals, medical devices, EMR, tele-sitting, remote patient observation and consultation.
“Hospitals can choose the telehealth partner that’s right for them, and we incorporate that solution with interactive TV,” said Brian Nido, SONIFI Health’s Vice President of Customer Success. “Using the hardware and systems they already have in patient rooms helps hospitals reduce costs and maximize the value of their existing investments, while benefiting both clinicians and patients.”
SONIFI Health and Enghouse Video continue to collaborate closely to further refine and enhance the telehealth solutions provided to healthcare facilities. This partnership reflects a shared commitment to leveraging technology to create smarter hospital rooms and improve patient care across the healthcare spectrum.
About Enghouse VideoEnghouse Video, part of the Enghouse Interactive division, is a subsidiary of Enghouse Systems Limited, a vertically focused software and services company traded on the Toronto Stock Exchange (TSX: ENGH). Through highly secure, scalable and flexible Cloud-based or On Prem services, we deliver one of the world’s highest quality and most innovative video platform to video-enable any application or idea. From advanced video conferencing and collaboration tools to state-of-art enterprise video management, Enghouse Video is a unique player in multiple markets, including telehealth. Learn more at www.enghousevideo.com, read our blog, or follow us on Twitter at @EnghouseVideo, on LinkedIn, and on Facebook.
About SONIFI HealthSONIFI Health provides market-leading interactive patient engagement technology proven to improve patient outcomes and staff productivity. The EHR-integrated platform is designed to enhance patient and family experiences while increasing staff satisfaction and organizations’ operational efficiencies. As part of SONIFI Solutions, Inc., the company annually supports more than 300 million end user experiences. Learn more at sonifihealth.com.
Enghouse Video Contact: Sylvain Awad, Director, Demand Generation, Enghouse Video, part of Enghouse Interactive Division, [email protected]

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Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow

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Multinational Insurance Broker to deploy 3CLogic’s solution with ServiceNow’s Financial Service Operations (FSO) platform to streamline customer experiences.
ROCKVILLE, Md., April 25, 2024 /PRNewswire/ — 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization’s use of ServiviceNow’s Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.

Serving millions of customers worldwide with innovative insurance and protective products, the organization required a solution that would enhance its recent investment in the ServiceNow platform as it works to transform its end-to-end customer service operations. The deployment will incorporate several of 3CLogic’s AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
“We continue to see enterprises eager to complement their existing investment in digital platforms, such as ServiceNow, with contact center features purpose-built to extend the workflows and features they already have and use,” explains Matt Durkin, VP of Global Sales at 3CLogic. “It’s no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency. We’re proud to offer an alternative approach that helps simplify the technology stack while optimizing the overall operational costs and outcomes.”
Recently named to Constellation Research’s 2024 Shortlist for Digital Customer Service and Support, 3CLogic has seen global adoption of its solution by leading enterprises in healthcare, manufacturing, travel, retail, higher education, finance, non-profits, and Managed Service Providers across five continents. As a ServiceNow-certified Technology and Build partner with offerings available for ServiceNow’s IT Service Management, Customer Workflows, HR Service Delivery, and Source-to-Pay solutions, the company will be unveiling its latest set of capabilities at ServiceNow’s annual Knowledge 2024 event this May in Las Vegas.
For more information, please contact [email protected].
About 3CLogic3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams. For more information, please visit www.3clogic.com.
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